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2.0
WReviewed May 16 2023
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2.0
Stood in line for over an hour was told they don’t have car I already paid for 20 people had same problem I walked to another rental agent and without advanced reservations was over chargedReviewed Jan 24 2023
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2.0
There is no Thrifty anymore. A sign at the DFW airport referred me to Dollar and Dollar had no cars. I need my money back.Reviewed Nov 17 2022
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10.0
I was grateful that I was processed for my car at 11PM, just before the cut off. Though it was inconvenient to wait 2 hours for a car, I did get a car and was able to get home. And the return process was super easy in Killeen.Reviewed Nov 7 2022
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2.0
Waited over an hour for a reserved car...further delays placed on our short business tripReviewed Oct 25 2022
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2.0
Reservation was not held. All cars were gone and they couldn’t hold the reservation through a third party. Had to rent from Avis for triple the price. Very unsatisfiedReviewed Oct 8 2022
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6.0
had to wait over an hour to pick up. drop off was ok. didn't receive a receipt for my rentalReviewed Sep 22 2022
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2.0
They took the reservation but then had no carReviewed Aug 15 2022
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2.0
Reservation was declined due to no cars availableReviewed Aug 9 2022
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2.0
Flight was delayed few hours by the time we got to counter they were close meanwhile all the other rental companies were open had to book through another company to get a car big waste of timeReviewed Aug 6 2022
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4.0
My family and I flew to DFW once we got there, we got to the counter where the agent told us they did not have our rental.. The lady at the counter suggested to go and asked the other companies to see if they have a car similar to what we had reserved.. or our name will be placed on a waiting list but she didn’t know when a car will be available to accommodate the number of people we had.. We got on the waiting list and finally after almost 2 Hali’s we got a car .. I firmly believe i reserved a car once I get to my destination the car should be there.. After along fly all you wanted to do is get to a hotel and rest not wait at the airport.. My Family and I were not happy at all..Reviewed Jun 30 2022
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4.0
Unable to rent a vehicle without a credit card, and the desk representative said they were unable to change the name on my reservation to someone else in my party so we could meet this requirement. Ended up without my car overnight and having to rebook for the next day when the customer service team was open again since they weren't available at 10pm during my pick up.Reviewed Jun 8 2022
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