Reviews for Alamo in Portland
- All reviews 100%
Based on 79 reviews
Aug 22 2017
Cons: weird pricing. Much cheaper to rent a car for one day from Boston's Logan airport drive it up to Portland Maine airport then rent the same car in Portland for 5 days and drive it back to Boston. Lot of inconvenience on our part and administrative cost and their part for nothing.
Aug 10 2017
Pros: i was in and out of there is less than 15 min! Great service!
Aug 2 2017
Pros: Everything was incredibly convenient and fast!
Jul 29 2017
Pros: Reasonable priced rental at the last minute
Jul 8 2017
Great customer service, great vehicle.
Pros: The folks at this shop were fast, friendly, and efficient, both for pick up and drop off.
Cons: No negative experience to report.
Jun 24 2017
Pros: The woman at the counter was so nice and helpful. The Jeep was clean and a very smooth ride. Pick up and drop off was efficient.
Cons: 20% less would have been the perfect price. The gas really puts it over the top.
Jun 7 2017
Pros: The vehicle was clean, comfortable, and easy to drive!
Jun 1 2017
Too much Technology
Pros: Great little BMW X3. Peppy and decent gas mileage. Handle the Cabot Trail in Nova Scotia like a sports car. Plenty of room and comfort.
Cons: Wish all rental car companies would print out a quick start guild for each car. This car had a ton of modern safety features that you just have to figure out as you go. To improve gas mileage the engine shuts off when you stop. That was a little unnerving. Several other little nuisances but we figured it out!
May 31 2017
Pros: The entire experience was wonderful from start to finish
May 24 2017
Pros: Good service at pickup and drop off.
Cons: I asked for full size car (nissan?). Got a Dodge Charger. Cool car but a bit much for me.
May 9 2017
Pros: Fast and courteous service
Mar 31 2017
Remember the Alamo
Pros: This vehicle had 10 miles on the odometer when I picked it up. It was a manager special so it may not have even been in the reservation system yet. Customer service was above average which I have come to expect from Alamo as I have used them the last few times I have rented.
Cons: No 4 wheel drive. Almost died. SUVs sit higher up and are less stable than cars so 4*4 is necessary when driving in wintry conditions.
Mar 21 2017
Location for Portland Jetport is not optimal for m
Pros: Car was in excellent condition.
Mar 12 2017
Pros: Offered an upgrade for a great price
Feb 25 2017
Pros: Booked a generic specialty (basic transportation ) car. They gave me an fullsize SUV for the same deal.
Cons: N /A
Oct 23 2016
Everything was great, smooth operation from start
Pros: Walked from terminal to desk, then into garage where car was waiting. Got the keys and on our way.
Cons: They did not go over operation of car so took some time to figure out how to start it.
Oct 3 2016
Cons: One person did all checking in - very backed up. He did a fine job, caused customers to wait. I waited 40 mins. Long wait after long flight with driving ahead of me. Why weren't there two people checking in customers?????
Sep 12 2016
Pros: Our agent was incredibly friendly, informative, and helpful. He pulled up our reservation quickly, helped us add a driver, and made us aware of our options without being the least bit pushy. The car was in great shape, very comfortable, and extremely clean. Pick-up and drop-off was very easy.
Cons: Long line and wait at the Portland, ME airport.
Sep 8 2016
Pros: Service was fast and smooth, I got a higher category car than what I reserved for the same price.
Cons: The final price I paid was more than double of what was in my reservation. Part of that increase was the young driver fee, but it wasn't exactly clear what else caused such a huge difference.
Sep 7 2016
great service in Portland, Maine!
Pros: The man helping us at the desk was so understanding and great!
Sep 6 2016
Great service poorly kept car
Pros: Almos customer service was incredible when I called someone promptly answered when I arrived they handed me water and were kind and that was so refreshing.
Cons: I had to trade my car out because it smelled like smoke when asked if I'd they did anything about it they said no and gave me a new car that also smelled like smoke.
Aug 23 2016
Pros: hospitality was well above my expectations. While there was a wait at the PWM airport, the counter staff distributed complimentary water bottles for the wait!
Aug 21 2016
Pros: The manager realized I paid the minimal insurance which covered the flat tire. He quickly gave me another car
Cons: I had a flat tire not alamo's fault, but roadside assistance would have been $65. Luckily I had AAA
Jul 14 2016
Smooth transaction, nice car
Pros: Our experience renting a car from Alamo in Portland, ME went very well. The rental agent was fast and thorough. The car was very nice, and the return was easy.
Jul 10 2016
A lot of hidden fees
Pros: The car itself was fine.
Cons: There were a lot of hidden fees. My rental was supposed to cost $165 for 8 days yet when I returned it two days early it actually cost me $220 and that was after they tried to charge me $340 dollars. I've rented cars several times and always was happy with my experience, this is the first time I felt mislead. This also happens to be the first time I went through Alamo and KAYAK.
Jul 9 2016
Pros: Front desk at PWM was extremely helpful and nice.
Jun 19 2016
Pros: We found a great price for a car rental from Portland, Maine to Manchester, NH. We also LOVED our Elantra - great gas mileage, and the trunk fit all four of our suitcases.
Jun 4 2016
Pros: The agent "Paul" at PWM recognized me as a regular customer and remembered my preferences. Rented a new Corolla. Excellent car and service.
Apr 27 2016
Pros: The returned my ipad mini that I left in the truck!!! Thank you.
Apr 25 2016
Pros: Car clean which was comfortable and performed well Desk staff was attentive and efficient, explained options to the contract well Good value
Cons: Did not like that the rental site did have the catagory of car I had requested and had been confirmed Although the alternative car drove well, it was unnecessarily larger and traveling the distance I did more expensive.
Apr 19 2016
Pros: Customer service was excellent. Easy to pickup and drop off.
Apr 4 2016
Pros: Great cust service.
Feb 25 2016
Pros: Really competent, efficient, and kind at the rental desk.
Oct 21 2015
Great customer service! Prompt in and out.
Cons: Price was 25% high and all the extra fees which total another 25% are very annoying