Reviews for Enterprise in Portland
- All reviews 100%
Oct 1 2016
Better than expected
Pros: Nice featues for a small car
Cons: Some brake noise
Sep 17 2016
Pros: Car was very new with great phone plugin support
Cons: Agent messed up my rate, so I had to renegotiate after dropoff. Also car reeked of Armorall, now my belongings still have the smell!
Sep 7 2016
Pros: liked the size
Cons: it was 9.dollars more than my print out registration.
Sep 2 2016
AVOID THIS ENTERPRISE!
Pros: I have a real struggle, as a 30 plus year customer privately and with state and Federal government Enterprise car rental experience, saying anything positive about this location. I do not say this lightly, you really have to work at it to get me to say anything negative - but in the midst of a family issue that required me to take a one-way flight to Maine to take care of a parent - my reservation through Kayak was dismissed.
Cons: The counter team here failed to mention that a one way flight created an entire set of additional conditions - and that unless a roundtrip reservation and ticket was shown, they would not rent without a massive deposit on a credit card (a real convenience for those who are in the middle of multiple trips and dealing with a family crisis that does not lend itself to a schedule). Their response - check the fine print on the website. Really? Summer in Maine, busiest reservation time of the year, other rentals SOLD OUT - I have Kayak confirmation papers and Enterprise reservation number in hand - and the attitude - best of luck. Fortunately, Hertz at this same location (10 feet away) understood the situation and took care of things for me within 10 minutes, DESPITE being sold out. Seriously, I am from Maine, am and Enterprise customer, have managed rental contracts that are quite large and the attitude and customer service here was the worst in my career. This is the only negative review I have ever done online - meaning - Enterprise worked hard to earn it.