Reviews for Alamo in Tucson
- All reviews 100%
Based on 78 reviews
Aug 15 2017
Pros: The desk staff at the airport was great.
Cons: The call center service was awful. It took me 5 calls to actually get my car rental extended.
Aug 11 2017
odor in car probably from a previous rental - cigarette
Pros: ease of access to rental location, friendliness of team
Cons: see above
Aug 6 2017
Alamo was the best!
Pros: Genuinely ,friendly staff. Great car!
Jul 26 2017
Pros: Pick up and drop off were handled very efficiently and professionally. Car was clean and in excellent condition.
Cons: No problems at all.
Jul 20 2017
Pros: Everything was better then expected. Service, value and especially the car.
Cons: A wallet was left in the car. Trying to call the local Alamo was impossible. I talked to 2 people form a call center and Alamo has a nice website to handle lost and found and the wallet was recovered, but I left work to drive to the airport to speak for all of 30 seconds to the counter agent to find that they had the wallet. Big waste of my time. Over the next 5 weeks I will be rent cars 3 times and the Enterprise family of rentals will not get my business.
Jul 12 2017
Poor Customer Service
Pros: The car was very clean
Cons: 1. The online ordering process was suppose to allow me to pick up the car via KIOSK but it didn't. The information I was given was wrong online. 2. There is no parking for picking up the vehicles, the person dropping me off and picking me up had to continue to drive around and around the airport. 3. I did not sign up for CDW as I have my own full coverage. When I dropped the vehicle off, they tried to charge me an extra $75. I explained to the attendant what had happened and he said I had to pay it and I signed for it but my copy did not have my signature. I asked him to show it to me. He went and looked and found there wasn't a signature. He did not admit this but went straight to the register and asked how I wanted to pay. I gave him my card and he told me, "I just want to let you know that I am not charging you out of courtesy but I could because I know you agreed to pay it in the beginning and even though I couldn't find your signature, its a legal and binding contract". He was very rude.
Jul 3 2017
Pros: Great service and very quick as well professional!
Jun 30 2017
Good service - okay car
Cons: I already had extra insurance, but was still pressured to buy more. Very irritating.
Jun 27 2017
Pros: Great customer service
Cons: No complaints
Jun 18 2017
Pros: Car was clean and ran well. Customer service at pickup was excellent. Cost of week rental was excellent, and was easy to return early when didn't need for as long as initially thought. They did not have the requested small car, but gave an upgrade without cost so we would not be delayed.
Cons: We signed up for second driver but were not told the cost to do so!
Jun 12 2017
Great service start to finish!
Pros: Process was easy, staff was friendly and accommodating.
May 31 2017
Cons: Tucson didn't get the same information San Diego gave me...time starts when you check out the security gate at airport. Wanted to charge me extra hour. Very frustrating.
May 22 2017
Easy and Efficient
Pros: Everything was easy and efficient
Apr 23 2017
Pros: Quick and easy dropoff!
Apr 9 2017
Alamo Tucson -Phoenix
Pros: Excellent, courteous customer service. The line was short and we were able to check out very fast. The desk staff was friendly and got us quickly and efficiently through the paperwork part. We had 4 similar vehicles of different brands to chose from. I also really appreciate they don't try to push unnecessary insurance on customers!
Cons: The price could have been better. We paid more because we dropped the vehicle at a another location. I wish companies could reduce their rates for this option. Navigation should be included at no extra cost! The car was great and in excellent condition overall, however, the upholstery was a light color and had a lot of non-removable stains, given the low mileage of the car. This vehicle seemed to have suffered some serious abuse by previous renters. Can't blame the rental company for that.
Mar 27 2017
Cons: I still haven't received my final bill
Mar 19 2017
Easy & Clean
Pros: Fast process. Very clean car. Easy drop off and go
Cons: Nothing to complain about
Mar 9 2017
Pros: Everything! After a bad experience with dollar I tried your company. So much better!!
Mar 6 2017
Car seemed to have mechanical issues, all else was
Pros: Facilities, service, cleanliness, etc were all industry standard and quite acceptable.
Cons: Our vehicle seemed to have some minor mechanical issues which we reported upon our return. Might be time to take that one out of the rental pool (based on age/body style and bugs).
Mar 1 2017
Dented and scratched
Pros: The pick up and drop off were easy and quick. This was good for time and frustration but there was no walk around inspection at either pick up or drop off. While quick and easy, if the company causes me of the dents and scratches, it will not be such and good thing.
Cons: The deal was for an economy car special. When I arrived, I was given a F150 4X4 pick up. It was a powerful clean truck but I did not need a big vehicle, or the gas milage. Also, the truck was scratched and dented. As forcefully and the counter person pushed to extra insurance coverage, I felt the damaged truck was given to me so they could get me, and my insurance to pay for it. If I am wrong, the only detractor was driving around in a damaged vehicle.
Feb 22 2017
Great Price-Simple Process
Pros: While the paperwork is a little lengthy, the overall process was pretty simple to get our rental car, plus Alamo upgraded our vehicle for free!
Feb 21 2017
Really Pleasant Staff!
Pros: The staff were curteous, cheerful, and accommodating.
Feb 13 2017
3 min and i'm walking to my car
Pros: Fast service. Great rates.
Feb 1 2017
Pros: Quick checkout and very friendly staff!
Jan 21 2017
Pros: Service was very friendly, car was clean, price was very reasonable.
Cons: New cars should have built-in GPS.
Jan 10 2017
Pros: Ratings don't seem to apply to a drop off but facility was fine. Got the final deal that was promised.
Dec 23 2016
Pros: Easy pickup and dropoff. No hassles.
Dec 12 2016
Pros: So quick and easy. Staff is so friendly.
Dec 11 2016
Cons: Outside of car was not thoroughly cleaned. Inside was clean until my wife found vomit in the rear center seat belt...kind of a turn off. Both rental centers were clean with friendly staff.
Nov 1 2016
Pros: Ease of pickup!
Sep 2 2016
Cons: Unprofessional staff at rental counter.
Aug 16 2016
Denied rental over a debit card and accused of att
Cons: I did not like being accused of fraud and having a manager insinuating I was a car thief. Renting a smart car for three days to travel between Tucson and Phoenix does not seem to be a likely profile for thieves but I wouldn't know. All in front of my 13 yo son. Producing a printed itinerary is not a substantial security measure. Because my itinerary did not fit a profile I was rudely left to find other options and then during another attempt to rent from enterprise the same manager appeared from behind a door and interrupted my transaction and told the employee I was attempting to defraud them. Not true. I will NEVER EVER RENT FROM ALAMO OR THE SISTER COMPANIES EVER AND I WILL DO MY DAMNDEST TO RELATE MY EXPERIENCE TO OTHERS. Alamo is lucky not to be facing litigation about the suggestion by your management that I was attempting to obtain goods or services under false pretenses with the intention of theft or malfeasance.
Aug 3 2016
Lovely Car Rental Experience
Pros: Great car Friendly service
Cons: Nobody at the service desk when we arrived Nobody "checked out the car" so damages could not get recorded It was next to impossible to get someone on the phone to advise Alamo of existing scratches on the car
Jul 17 2016
Pros: Staff was very understanding and helpful.
Cons: The heat in the parking lot lol.