Reviews for Alamo in Tucson
- All reviews 100%
Sep 2 2016
Cons: Unprofessional staff at rental counter.
Aug 16 2016
Denied rental over a debit card and accused of att
Cons: I did not like being accused of fraud and having a manager insinuating I was a car thief. Renting a smart car for three days to travel between Tucson and Phoenix does not seem to be a likely profile for thieves but I wouldn't know. All in front of my 13 yo son. Producing a printed itinerary is not a substantial security measure. Because my itinerary did not fit a profile I was rudely left to find other options and then during another attempt to rent from enterprise the same manager appeared from behind a door and interrupted my transaction and told the employee I was attempting to defraud them. Not true. I will NEVER EVER RENT FROM ALAMO OR THE SISTER COMPANIES EVER AND I WILL DO MY DAMNDEST TO RELATE MY EXPERIENCE TO OTHERS. Alamo is lucky not to be facing litigation about the suggestion by your management that I was attempting to obtain goods or services under false pretenses with the intention of theft or malfeasance.
Aug 3 2016
Lovely Car Rental Experience
Pros: Great car Friendly service
Cons: Nobody at the service desk when we arrived Nobody "checked out the car" so damages could not get recorded It was next to impossible to get someone on the phone to advise Alamo of existing scratches on the car
Jul 17 2016
Pros: Staff was very understanding and helpful.
Cons: The heat in the parking lot lol.