Reviews for Dollar in Tucson
- All reviews 100%
Based on 84 reviews
Sep 22 2017
Pros: Car was fun to drive. Nice 2017 comaro
Cons: The agent said we could have saved money if we booked thru AAA I was not happy to hear that.
Sep 19 2017
Misleading deposit requiremenys
Cons: My itinerary said I was due $75 and change at pickup. When I got there I was told I had to have a $350 deposit on a credit card. I didn't have that much on my credit card and they wouldn't help me in anyway. Debit card, reduced deposit, didn't matter. It caused a huge issue in my travel plans, I ended up renting from Alamo who actually charges the total amount for the trip and not a random deposit. alamo got $190 from me and they deserved every penny for good customer service
Sep 17 2017
Poor Customer Service
Cons: Never got my car Poor customer service at the counter and on the phone. Will never rent through Dollar Car again Will not refer others to Dollar Car Rentals
Aug 29 2017
Pros: The service was great and expeditious. Hassle free
Cons: No complaints
Aug 18 2017
Pros: Was easy and people were kind.
Cons: I would have liked a bit more instruction about the car itself and it's operation- where certain buttons were, etc.
Jul 25 2017
You pay for what you get
Pros: Price and convenience of pick up/drop off
Cons: Car was dirty, inside and out and had a deplorable smell. So bad I had to drive with the windows rolled down for several hours to try and get rid of it.
Jul 23 2017
Pros: Dollar personnel at the pick-up and drop off were both EXTREMELY efficient, helpful and friendly.
Cons: When I checked the car at pick-up it had multiple scratches and areas where tape had pulled off paint. I had to go back inside the terminal to get the damages noted on the rental record (It was close to midnight). Apparently the scratches and tape caused paint pulls had been there some time.
Jun 20 2017
Jun 15 2017
Pros: Seeing that I had heavy suitcases, thr agent went to the lot and brougjt the car curbside for me and helped me load them. I've rented from other companies in Tuccson and this was by far the best experience.
Jun 11 2017
Short Trip to the Desert!
Pros: Rusty checked me in at the end of my trip. She was great.
Cons: Waited in line for my car for 20 minutes. There were TWO people behind the counter... but only one person helping four of us in line. It would have been nice to have the other guy help out.
May 23 2017
Pros: It was cheap but still a nice full size car that was great on gas!
May 8 2017
Improve prices and customer service
Pros: Easy to rent. Car was decent. Easy dropoff.
Cons: Sales clerk got grumpy when I declined insurance. We know their job is to upsell, but really. Custimer service needs to have people skills. Also-Paid more than the Kayak price. Not cool.
Apr 30 2017
Charged for a pre-existing dent
Pros: Staff were kind and professional, and the car was clean.
Cons: I was stuck paying for a dent that I didn't cause. It had obviously been repaired, since the paint and finish were pristine, which wouldn't have been the case if I had hit something or something hit the car while parked.
Apr 15 2017
Pros: Car was ok
Cons: The cost. Charged for second driver. Insurance was extremely high. Having to provide gas receipt was insulting.
Apr 3 2017
Pros: Not much
Cons: Additional charges lack of transparency
Mar 30 2017
Pros: Took an hour in line to make it to the front of the line.
Cons: Long wait, "mid size" car seemed pretty compact.
Mar 26 2017
Everything we asked for
Pros: Check out and check in were quick and easy. Car was easy to find in lot and clean. Ran as expected.
Mar 24 2017
Pros: car was new and ok
Cons: drop-off personnel extremely rude. Also, In Tucson, they seem to be running a scam where you return the car completely full of gas and they charge you $13 for gas anyway if you don't have a receipt from within a few miles of the airport (I had filled up, requested receipt, but machine didn't work and counter people were too busy to provide)
Mar 20 2017
Was ripped off
Pros: Staff was polite. Dropoff was easy.
Cons: Was charged an additional $150 on top of my reservation through kayak because they told me that "those reservations are not valid". So, I was charged twice for the same reservation and ended up paying over $200 for a two rental.
Mar 16 2017
Pros: Had trouble starting car on two occasions. Issues with keyless start mechanism unreliable
Mar 14 2017
U get what u pay for
Cons: Putt-putt rental misleading online description.
Mar 12 2017
quick in and out
Pros: Car was ready when I got there no hassles at the desk
Cons: Two slow pokes ahead of me and the sign for their desk was small
Mar 8 2017
Pros: the rate, the car
Cons: had to wait an hour in line to pick up the car
Mar 7 2017
Slow, unapologetic service with thinly veiled host
Pros: The car functioned well and was clean and comfortable.
Cons: It took forty minutes of waiting in line to pick up the car. When I got to the head of the line, there were no smiles, no apologies and a rather hostile statement about how I should reconsider my choice to decline their insurance because Arizona had special laws making me personally liable for "the whole cost of the car." The sales person may have had a valid point to explain to me but did it very poorly and in an unfriendly way. I did not feel like a valued customer, that's for sure.
Mar 6 2017
Pros: The car I rented was very dirty plus it had a large crack in the windshield. Had I not been in such a hurry I would have returned it.
Mar 6 2017
Cons: The car was clean, but it did smell like smoke.
Mar 5 2017
Pros: Actually I changed this pickup and dropoff location to Phoenix. But all worked well except the pickup person tried to move me to a more expensive vehicle, but I had my reservation with me and it all worked out well. Thanks! Peter
Mar 2 2017
Good vs. Ugly
Pros: Proximity to the TUCSON airport.
Cons: Car was pretty filthy on the inside.
Feb 27 2017
Terrible car mechanical defect.
Pros: Nothing. This was a terrible experience.
Cons: I drove 70 miles to help plan and attend a family funeral. the next day the rental car would not start easily. Once it did start it would not turn off. I called dollar right away. After being on hold for a very long time I explained the situation. The agent told me I could drive back 70 miles and return the car because that was the closest rental place. I explained that I could not do that and the car turned off. She told me she had to speak with the manager and see if they could bring another car. She never called back. I had many family members look at the car to help. I had funeral arrangements to make. They car was off and and. The next night it would not turn off. After being on hold and back and forth with the agent they agreed to send a town truck with a replacement car. I had to stay with the car for three hours until they arrived, as the car would not lock or turn off. Once the mechanic came he could not turn off the car either and told me it was a demon car. This experience was very hard to deal with during a family members death. I will never use dollar again .they gave me a car with dangerous mechanical problems and should have never given this car our. They are supposed to provide a safe working car . This should have been avoided with a proper safety inspection.
Feb 23 2017
Great Resourceful Staff
Pros: The Staff was very resourceful as I was there to interview and find housing. The one great thing about the vehicle was the gas mileage.
Cons: The quality of the rental car. Very basic and manual in its features. For the price I would have expected a vehicle with Bluetooth at least. its 2017 all cars should have Bluetooth as a standard.
Jan 24 2017
Quick and easy
Pros: It was easy to find a vehicle with an attractive price and pick-up and drop-off locations that were convenient.
Jan 9 2017
Pros: I liked the Prius. It was so easy getting the rental and in and out in a timely fashion. The gals at the desk were great.
Cons: Nothing stands out. I was impressed, I usually dread renting cars.
Nov 17 2016
Pros: the price is good and the service is pretty standard (meaning, quite comparable to other rental car companies that charge more).
Cons: the car was new, but crappier than other low end options at other car rental agencies. also, insurance cost way more than renting the car itself, which stinks.
Nov 10 2016
Cons: Car offered was not as advertised- offer showed a standard car but was advised the offer was only good for a compact. Will avoid dollar when possible in the future.
Nov 7 2016
Pros: I was never told I needed to purchase extra insurance. I was only given the choice of what package. The cheapest was still three times the amount of the car.
Oct 3 2016
Our worst experience ever
Pros: When we picked up our car they told us that the kayak insurance we were given was no good we had to get extra insurance that amounted to way way more… Then when we return the car, they ask for a receipt for gas. We didn't have the receipt but they could see that we returned it with a full tank, yet they insisted they had to charge us for gas without a receipt. We were tired and angry as we have been on the road for 3 1/2 week . We will never ever rent from dollar again. And would hope that kayak could return our insurance money which was not accepted
Cons: Our worst experience ever
Sep 1 2016
Cons: Tax that was being charged at the Airport was not included in the price listed on Kayak. We were really shocked to find out how much the total would be with the tax added.
Aug 31 2016
Pros: The miles per gallon was the only thing good
Cons: Everything else was terrible, Dollar told me they where giving me a full size car and gave me a midsized car, the car had damage to it, the inside of the car was clean outside was dirty
Jul 17 2016
Pros: reasonably cheap
Cons: Car was streaked with dirty water, some water spots/dirt inside the cabin also. Price was much more than originally quoted (almost double)
Dec 8 2015
DO NOT rent a car from Dollar Rent A Car located i
Pros: NOT A THING!
Cons: This place is a joke. I was told that I had rented a compact car and the Dollar agent kept trying to upgrade me. After each upgrade offer, I asked if he was offering it at the rental price that I had been originally quoted ($90.88). Of course not! After about 20 minutes of my back-and-forth with the agent, my husband went to the National Car Rental counter next door and rented a 2016 Dodge Journey for the same amount of the Dollar "compact" car. What a crappy way to conduct business, Dollar.
Dec 1 2015
Cons: Agent, without telling me, tried to up grade me. The cost went from $135 to $265. Fortunately I noticed and insisted on the $135 rate. He then tried for something about 1/2 way between. I again insisted on the quoted rate and got it. You have to pay attention!
Oct 27 2015
Hyundai Accent from Dollar Rent A Car
Pros: Rented an Accent for a short stay in Tucson. Great little around town car. Dollar's computers were down when we arrived, but they had us on our way in 15 minutes even doing everything by hand.
Cons: The only negative was that the car was a little difficult to see out of to the rear. Pretty typical for a sub-compact.