10.0
We had one issue. On arriving about 9:30p 25 Apr 25 in Tucson, computers were down so the fellow checking us in had to fill out the paperwork by hand. But he was excellent, with a totally positive can-do attitude and everything worked out fine. I didn't get his name, but he was the only agent there at the time and he deserves a 5 star rating for his work. Definitely above and beyond. The car itself, a Mazda CX-50, was also a pleasureReviewed May 1 2026
review from![kayak]()
10.0
AwesomeReviewed Mar 22 2026
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2.0
I had to wait 70 minutes to get to an agent with only 3people in front of me! Unacceptable! The agent was unapologetic and almost rude. I reserved a Jetta and ended up with Toyota Corolla with no explanation, and no recourse. The directions for where Avis wanted the car returned were so poorly marked, that took another 25 minutes. I will not be renting a car from Avis in the future.Reviewed Mar 8 2026
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6.0
Customer service at pickup was excellent despite the late hr. Vehicle was comparable to reserved make/model. Return of vehicle was problematic; vehicle was checked and keys returned 10 min before return time, waited 35 min in line and I was told "the system is down" so they couldn't complete return process. I am still waiting for a receipt and return of my deposit. I suppose I have to trust that the proper paperwork will be done "when the system comes back up". I am left feeling stressed and uneasy still.Reviewed Oct 6 2025
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4.0
Very slow check in. Pushy agent tried to get me to opt in to things I didn’t want. Car smelled bad.Reviewed May 3 2025
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2.0
The type of vehicle I reserved was not available and only option (from the rude representative) was an EV (which I did not want and later discovered had no charging cord) or a 12 passenger van. Was told the car I reserved would be delivered to me the next day and it never was. Worst customer service I've ever experienced traveling and I won't be using Avis in the future.Reviewed Mar 30 2025
review from![kayak]()
2.0
I booked flights based off of the idea I could rent a car. A few hours after renting a car, they called me saying they didn’t have any and had to cancel my reservation. Now I had non refundable flights in another city with no way of getting there.Reviewed Feb 9 2025
review from![kayak]()
2.0
The pickup was a pretty horrible experience. The person checked me in and I paid, which took about 20 minutes. Then they realized that they had checked me in as the wrong person. Then voiding this was difficult and the system did. Not want to check me in as it thought I had a car already. Had to wait for the manager. We were supposed to get a small car but we got a Chevy Silverado that smelled like cigarettes. In all, not great.Reviewed May 4 2024
review from![kayak]()
10.0
Ticket counter was very professional and didn't push insurance on me. They recognized my status and gave me a nice upgrade, even though I booked through kayakReviewed Mar 1 2024
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