Augusta Van Rentals

Cons: Nothing, everything was excellent

Cons: As someone who has spent 10+ years designing surveys for companies might I recommend changing the default position of the rating scale questions in this survey from the base point of "Excellent"? That is very bad practice and definitely not something that Confirmit would have recommended :)

Cons: Car was not clean. Back seat had dirt and smudges on it.

Cons: The agent had me walk back out, all the way across the parking lot to get the mileage when I returned the car. Never had to do that before and maybe they could have told me to record it when I picked up the car.

Cons: Budget was not the easiest reservation to pick up. every other rental company had 3-4 employees working the desk and budget had just one. I stood in line to get my rental for about 25 minutes waiting on the one customer in front of me to get his rental. Every other company was getting customers through in an average of about 5 minutes. Finally, Avis Car Rental called me over to assist me with getting my car rental. I was done with Avis in 5 minutes and the customer that was in front of me at Budget was still standing at the desk waiting to get his rental.

Cons: The car wasn't exceptionally clean on the interior

Cons: No cars were available after reservation was made stating that there were some available

Cons: Everything

Cons: Nothing! Would rent from them again. Friendly staff, convenient to my work...zero complaints!

Cons: Nothing everything was great

Cons: There were no cars available at the time which I reserved my vehicle. When they finally had a car available, I ended up paying more for a step down in size from my reservation.

Cons: The car was not quite a clean as it could have been a pick up. However it may have been one of the busiest weeks of the year for them in Augusta with the Masters just getting over that day.

Cons: Nothing

Cons: I reserved two weeks in advance and I still didn't get a car. They made me late for my event cuz I didn't get the rental til hour after because. They locked the keys in the vehicle.

Cons: #1- The price doubled forms eh [rice you quoted. Your price indicated that it included taxes, there were tons of other add ons as far as fees and the price more than doubled. #2 - The car smelled very strongly of cleaning products, we tried to open the windows as much as possible.

Cons: Did not have a full tank of gas at pick up.

Cons: Nothing.

Cons: There were additional charges beyond what I reserved the car for. The car performed pretty well, but seemed to struggle a little bit sometimes. In other words, it did not accelerate smoothly.

Cons: No car available. "Reservation was for 9am, I showed up at 9:30". Cars in the lot were "pre-reserved" so I couldn't take one. With a straight face said the pickup truck (the only thing they had) has as much trunk space as the SUV I rented. Unless it rains or I have passengers. No help from "thrifty".

Cons: No issues.

Cons: Took almost a week for them to enter receipt of car. National service center couldn’t do anything. Car was really poor, never had a problem with Thrifty before but won’t be going back.

Cons: I didn't like that the agent didn't know anything about the extra insurance protection I paid $18.00 for and kept attempting to get me to get the Alamo/National insurance.

Cons: Desk agent was pushy about purchasing additional insurance.

Cons: I wish is wasn't so much higher to drop off at another airport, especially since they're only an hour apart. Would be nice is satellite radio was included instead of $5 extra, just felt like another fee.

Cons: They closed at 7 pm and didn't open until 9 the next morning. I wanted to drop off car later in the evening, and didn't know it closed so early.

Cons: No instruction book. Insurance doubled the rate

Cons: We arrived in Augusa, on the way to a wake and Alamo didn't have a car available although we had made a reservation. We ended up renting a car from Hertz at five times the price of Alamo since we had to pay the "walk up" price.

Cons: N/A

Cons: Terrible customer service . After my reservation, i went to the counter to pick up and they did not have cat for me . Sochad to switch to hertz. Will never rent from this company anymore.

Cons: Noticed dried food stuck to center divider console. Back door on vehicle didn't open.

Cons: did not have the sirus xm radio or navigation

Cons: There was no full size car and my only option was a little mini-jeep. Of course, if I wanted to pay more there were PLENTY of vehicles to choose from. Car was damaged and agent didn't want to sign that it was. Took over an hour to get the car and leave. Agent was a bozo.

Cons: no cruse control long wait to get car

Cons: At check in, I was told that my reservation had been cancelled since my flight was late - but he could give me a car for 3x the daily rate of my reservation. After I showed him the "terms and conditions" that didn't include cancellation upon flight delay and that kayak didn't represent the appropriate terms, he miraculously found my reservation. The whole episode took 15 minutes and there were 10 people in line in behind me. It might explain why it took the folks I front of us 15 minutes as well. My guess is that they were running this gambit on everyone.

Cons: I arrived a little early to pick up the vehicle and the manager was not very courteous.

Cons: The rental counter at Augusta airport was closed upon my arrival. I was not able to get the car I reserved. Had to get one from Budget, which was open.

Cons: Nothing bad to say.

Cons: NONE

Cons: To small for alot of money

Cons: Immediately after reservation I received email confirmation. Six hours later I received next email that my reservation was cancelled. In the meantime I didn't have opportunity to review my emails. Next day after coming to the Hertz location I was informed that they don't have a car for me. I was treated in very unpleasant way when I tried to contest that situation. The office manager also call the police asking them to come to the location because I don't want to leave their office. Police officer- after listening what happened - decided to help me out and gave me a ride to find different car rental company. If he would not help me (police officer) I would not have a chance to come on time to air port for my flight to Europe. Because I was forced to rent last minute car from different car rental I paid twice more for the rental. Also there was very a stressful situation for me. This is the last time I will rent a car from Hertz. Moreover I will inform all my friends not to rent a car from Hertz.

Cons: I received an email confirming my reservation with Hertz, and when I went to pick the car up, there were no cars available. The young man at Hertz wasn't very friendly, and he told me that a reservation confirmation doesn't guarantee a car. This makes no sense to me.

Cons: Booked for a full size car, the store didnt have it and they didnt even call me to explain the situation. They just gave me a upper level car and told me my total amount is more than what i have booked for. When i asked them for the reason than they said they dont have any car. Normally i never had problem with them before, but this time i am disappointed.

Cons: Nothing because everything was very good.

Cons: No greeting No professional manner, attire Slow Unclean Vehicle with parts missing Did not explain rental agreement I picked up a vehicle that was almost out of fuel but I returned it with 3/4 tank of fuel

Cons: Only 2 staff to serve customers, slow to check in and slow to check out Credit card swipe machines did not work Car has soiled carpet and spilled milk shake in cup holder Windows not clean Rental office run down

Cons: The breaks were squeaking when they pulled it around, I asked about it and I was assured that it sometimes just does that when it starts up. Not knowing any better, I went ahead and left with the car, the breaks never stopped squeaking. I called them before they closed an hour or so later and I was told they didn't have any others cars but I could drive 20 miles to their airport location and switch out the car. I told him I didn' have the time to drive a round trip of 40 miles out of my way and that I would be arriving at their location in less than 10 minutes, he said he didn't have a full size car he could switch it out for, I asked about another size, he said all he had were compact cars which I found incredibly interesting considering when I rented the car an hour ago he asked if I would like to upgrade to a nicer / larger vehicle for $10 more per day. I don't feel the manager was honest with me. I ended up with a car with squeaky breaks for my week long trip.

Cons: Having the vehicle I rented.

Cons: Rates are high and Last time I rent a car they charge me regular price and when I looked at my credit card hertz charged me $90 extra.

Cons: Be careful about the insurance coverage through Kayak. That's not Avis' coverage but Kayak. If you have any problems, you have to go through Kayak not Avis. Luckily this didn't happen to us but it's good to know before spending the extra money.

Cons: I was charged for a two day car rental, when I only had it for a few hours. It has injected my soul with the fear of trusting this car rental agency ever again. *Thank you so much for making me feel comfortable when traveling (*sarcasm)

Cons: Rep was either u trained, didnt care, or wasnt empowered to handle my problem... Phone line customer service was horrible! This does it for me and avis!

Cons: There were no cars available for the time my reservation was for. They told me I had to wait an hour to receive a car. The service lady was pretty rude, too.

Cons: I paid a premium to drop a vehicle off at a different location than I picked it up at ($122 for a one day rental). The vehicle was a crappy Kia Rio that had a super low and uncomfortable passenger seat (my husband is 6'5" and couldn't see over the dash...) Here's the kicker.. I ended up driving the EXACT same car back for the return part of my trip... dropping the car at the original pick up location. So, essentially, I paid a premium to drive a crappy car for Avis back to it's original location. The car also smelled like smoke.

Cons: Augusta pick up location was understaffed, the one agent was doing her best to take care of customers. My vehicle was filthy inside with sticky stuff all around. The agent did take the time to try to wipe it down and had Sears agents clean off the exterior. 2 agents could make a world of difference

Cons: No washer fluid and tires didn't have adequate pressure. Had to stop for both and pay.

Cons: I dropped the keys in the late night drop box but I was called the day after I returned my rental asking where the car was. ... They had misplaced the keys, but found the keys somewhere and the van.

Cons: Credit card charged twice, once for the appropriate rate, another for $499!! the national hotline has left me on hold for 10 minutes and claims I am not seeing the two charges.

Cons: It's deceptive advertising when you advertise certain quality vehicles, but knowingly know you don't have them in stock.

Cons: The folks that rent cars in Augusta move at the speed of smell and the car was just mediocre at best.

Cons: Didn't have a counter at AGS. Called to inform I'd be late dropping off and phone rep couldn't give me a breakdown of new total cost. Said to call ATL location where the phone rang and rang and nobody answered

Cons: N/a

Cons: They over book and could not have a car was on my own