Dollar Car Rentals in Augusta

2.0 Poor

Intermediate

Apr 27 2017

reservation was not honored!

Cons: They said that they were not taking reservations that were made that day, and that if I had a complaint, that it was not their problem as they were locally owned and could do what they want.

8.0 Good

Standard

Jan 4 2017

Pros: The car and service was good.

Cons: I was not aware of the $200 deposit policy. It wasn't a problem but would like to have known ahead of my visit.

8.8 Excellent

Standard

Dec 15 2016

Your dollar goes a long way!

Pros: Extremely low rental prices, always have vehicles on hand, clean cars, no wait drop off and friendly customer service.

Cons: Every time I rent with dollar they try and put you in a truck or or constantly try to get you to upgrade. It comes off pushy sometimes and the truck isn't ideal for a person who tells you the have to travel more than an hour away. Not a real issue but if i had to knit pick to find something negative then that would be it: and

6.8 Good

Standard

Dec 12 2016

Cons: The counter was difficult to find. Also my reservation that I made on Kayak was largely ignored and I had to correct the staff of the rental price based on the Kayak receipt.

7.2 Good

Standard

Oct 25 2016

Pros: Beautiful truck at great price.

Cons: Pickup and drop off was extremely slow. Only one person ahead on pick up and their transaction took 15 min. Return had two people there, waited 5 min then dropped key in box. Normally like to wait for reciept. Truck nice but only vehicle available and was really hoping for a fuel zipper, since it was only me and had to drive 5 hrs.

7.6 Good

Standard

Oct 18 2016

customer service

Pros: The gentleman at the counter was pleasant when we returned the car. Much better than when we picked up the vehicle.

Cons: Woman at counter appeared to have something else to do. Was rushing us, even though there wasn't another customer waiting. Offered us option for gas that was different than the price listed on the counter. When I questioned the receipt was charging us more than the price listed on the counter, she appeared perturbed and stated curtly, that I'd be saving a "whole dollar"

7.2 Good

Standard

Oct 3 2016

Pros: I liked that the lot was right outside the door of the airport (no shuttle needed). I liked the actual vehicle (Jeep Renegade).

Cons: The directions on my Kayak rental print out had a much lower price for the week ($178) and stated that it was off-location and I would need a shuttle. I went up to the Dollar rep and showed her my reservation and she said this was the place and did not know why Kayak had that written on there. The price ended up being $360 something. Very deceiving!

8.0 Good

Standard

Sep 11 2016

Pros: Serius Radio

Cons: To small for alot of money

10.0 Excellent

Standard

Jul 19 2016

Juana

Pros: The customer service was excellent and friendly. The car was awesome for what I paid . No complaints! !!!

Cons: NONE

10.0 Excellent

Standard

Jun 28 2016

Excellent

Pros: Great experience overall. Gave the incorrect pickup time but they still had vehicle for me.

Cons: Nothing bad to say.

2.0 Poor

Intermediate

May 10 2016

Closed on arrival!

Pros: Nothing

Cons: The rental counter at Augusta airport was closed upon my arrival. I was not able to get the car I reserved. Had to get one from Budget, which was open.

8.8 Excellent

Standard

May 7 2016

Pros: I received a nice new vehicle to drive for the week. Customer service was much better at the return.

Cons: I arrived a little early to pick up the vehicle and the manager was not very courteous.

10.0 Excellent

Standard

Apr 26 2016

Thank you

Pros: It was cheaper when I arrived. I was given a Nissan Frontier and I loved it! While I was in VA it poured down rain and I felt safe. Both of the representatives were great.

3.2 Mediocre

Standard

Apr 9 2016

Total ripoff attempt

Cons: At check in, I was told that my reservation had been cancelled since my flight was late - but he could give me a car for 3x the daily rate of my reservation. After I showed him the "terms and conditions" that didn't include cancellation upon flight delay and that kayak didn't represent the appropriate terms, he miraculously found my reservation. The whole episode took 15 minutes and there were 10 people in line in behind me. It might explain why it took the folks I front of us 15 minutes as well. My guess is that they were running this gambit on everyone.

7.6 Good

Standard

Mar 29 2016

Good value, low end car

Pros: The price

Cons: no cruse control long wait to get car

4.8 Okay

Standard

Dec 6 2015

Checkout was terrinle

Cons: There was no full size car and my only option was a little mini-jeep. Of course, if I wanted to pay more there were PLENTY of vehicles to choose from. Car was damaged and agent didn't want to sign that it was. Took over an hour to get the car and leave. Agent was a bozo.

10.0 Excellent

Standard

Nov 2 2015

Loving the Ford Fusion

Pros: comfortable car, easy rental/return, good value

Cons: did not have the sirus xm radio or navigation

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