Definitely not “easy to rent”. We waited for 1.5 hours for a shuttle to pick us up from the designated area. Called the office 2 times and was told the shuttle driver should be coming by… I was then put on hold for 21 minutes before I hung up. By that time, 10 other people showed up to be picked up and they, too, called and were placed on hold or told the same thing. When the shuttle finally came and was dropped off at the office there was only one gentlemen manning the desk. The procedure was clunky and, of course, was lengthy. They didn’t have the car we rented ready so, for the sake of our time, we accepted a lesser vehicle. While the guy at the desk was friendly nought, all we kept hearing was “it’s not my fault people don’t do their jobs”… over all, it was a pretty frustrating experience. Not worth saving a few extra $ since we had to Uber from the drop off because the office was closed.
I do not recommend Easirent and will not use them again. Wait for pick up at airport was very long. Time for paperwork and processing at facility was very long and slow. It was supposed to be low cost but multiple add on costs made it not such a good deal. Car was very dirty on inside - seat was very stained to the point that I needed to get a seat cover. Checkout was fast but I got no accounting at end of rental and did not get receipt. I am waiting to see what the final cost will be. Staff people were friendly.
When I booked it, stated it was on the airport campus. It was not. We had to wait for a shuttle. One man had been waiting 45 minutes. The shuttle came and it was a 10-15 minute ride from the airport. We arrived and there were no cars. There were about 5 other parties waiting for cars. One couple had already been waiting 2.5 hours. I canceled my reservation and got an Uber. I learned my lesson and will never use a company I’m not familiar with again. It wasn’t worth saving money.
Good
The pricing online was 💯 deceptive. I was quoted $55 for two days rental. I ended up paying $145. When I got to the counter I was told the price didn't include unlimited miles. In fact, it only included a total of 300 miles! In Texas!? That's outrageous! You can easily drive 50 miles one way just to get to the next town! It was ridiculous. So I had to "add on" unlimited miles, which was $25 per day... plus another $15 per day to cover the highway tolls... plus fees... why not just say you're fee is $75 per day!? It's ridiculous. Just complete lies. Pick up and drop off were very easy and the car was as promised. But being lied to is wrong.
Kayak should not promote rentals with Easirent and their name should have nothing to do with the AUS airport. It is so far way and that is not advertised. The worst customer service, no service btwn 6pm-8am. They turned the car on but forgot to give us the keys so we drove away and then got stranded in the middle of nowhere. They didn’t bring us a key - I had to Uber back to pick it up. Then the guy who shuttles to AUS was the cherry on top and said I needed to get my own Uber back to the airport. I hope they give me a full refund but this has been waaay more headache than I have ever had to deal with regarding a car rental. I don’t think I’ll ever book w a car through Kayak again. Not enough info was provided and it really ruined our trip. Too stressful.
