Reviews for Alamo in Austin
- All reviews 100%
Based on 75 reviews
Feb 19 2017
Pros: Loved the car and the attendants.
Feb 15 2017
great service, great deal
Pros: great price and nice clean car ready for us right at the terminal. very happy with the experience
Feb 7 2017
Austin Quick trip
Pros: The car was a nice car for the money. Good price!
Cons: The car was dirty and it rained most of the trip. The wipers wouldn't clean the windshield so it was difficult to see. The back seat had dirt on it and the floor.
Jan 30 2017
Pros: Great price for the large SUV that i drove. It was almost brand new and roomy. Easy to pickup and drop off. Drop off agent was very friendly and efficient.
Jan 28 2017
Smooth experience, taxes and fees were crazy
Pros: Everything went smoothly, and pickup and drop off were easy,
Cons: I got my rental for about $10. Once taxes and fees were added, it was over $50. When taxes and fees are over $80 of the total price, they are too high. The underage fee should be advertised, or I would not have used this company.
Jan 5 2017
Great service NO hidden fees!!
Pros: I loved the service, really friendly. they let me choose the car on the fly. no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
Jan 4 2017
Pros: Everything was easy.
Cons: The 'extra' key is permanently attached to the regular key. If you loose one key, you loose them both. Not helpful.
Dec 20 2016
Pros: Customer service
Dec 13 2016
Pros: Nice Quick Clean Service
Cons: No one mentioned we'do be receiving a bill for all of our tolls. No one thought to advise us there would be tolls and to avoid them if at all possible.
Dec 4 2016
I lose my money for this choose
Cons: I do not like the gay of your office,He tell me my trip need to use whole gas in the car.Cause I am from china,and I first drive this trip,did not know how much gas the car will cost.so I believe him and choose empty gas return plan.But when I return car,I found the car only use half gas.That is big lose for me!
Dec 1 2016
Cons: Would not accept debit card or cash, only credit cards. I had no idea of about this until i went to pick the truck up. I rented a truck from avis instead and had a great experience.
Nov 22 2016
Unpleasant surprise at rental counter
Cons: Traveled all the way to the airport to discover their no debit-card policy, which I didn't find disclosed in any of the information supplied with the reservation.
Nov 22 2016
Pros: Alamo staff was extremely professional and helpful with the car and even directing me back into the airport for my flight.
Oct 28 2016
Pros: Very easy and friendly staff. Very clean and new car.
Cons: Lack of options.
Oct 9 2016
Pros: Everything was great.
Cons: No dislikes
Aug 22 2016
Pros: Austin airport convenience to pick up and drop off rentals
Cons: Had no premium car ready - went to fetch a dirty one (not too say smelly). Got a STS cadillac with preset mirror settings. Spend related to dealer: my weekend readjusting chose when I was starting the car - I have no time to spend reading owner manual. Austin airport: no gas station nearby the airport. Could not refill the car and had to pay a refill fee.
Aug 22 2016
Great customer service
Pros: We arrived late at the airport and the office was still open, and they even gave us an upgrade because there weren'the any cars in the size we asked for left. A fantastic rental company and would thoroughly recommend.
Aug 22 2016
Cons: There were bread crum on the seat; and soad stain on the handle. The seat was filthy. Inside of the car was not cleaned before I picked it up.
Aug 15 2016
Pros: The budget I had for vehicle was perfect.
Cons: No selection and the trunk bottom had an oily coating that stained my wife's purse. We were not able to store anything in the trunk after we realized the condition.
Aug 10 2016
Cons: The car was not clean at all. Full of fur.
Aug 2 2016
Pros: Very good service and car was in great condition
Jul 31 2016
Pros: Didn't like anything
Cons: I rented a Ford focus. Interiors and seats were dirty with stains. The doors did not lock from the outside with the key. I had to lock the door from inside when getting out. Gear shift from lower to higher gear was pathetic. The car shuddered when it started moving. Rear view camera sometimes worked and sometimes didn't.
Jun 26 2016
Pros: See above
Cons: See above
Apr 12 2016
Austin is a real Easy In/Easy out facility
Pros: Easy pick up Easy drop off
Apr 6 2016
Pros: Everything was excellent with this rental.
Apr 2 2016
Pros: Great customer service! Fast and friendly.
Cons: Cars available were not consistent with sample model advertised. Wiper blades in bad shape.
Mar 29 2016
Pros: The car was clean. The check-in and check-out were very simple quick.
Cons: The way the driver's seat was configured, I had to sit too low and there was no apparent way to adjust the seat height.
Feb 28 2016
Pros: Staff very helpful and responsive. Short wait time. No hassles.
Feb 28 2016
Pros: Car was a delight. Clean, spacious and excellent physical condition. I would certainly run from Alamo again. Great value.
Feb 27 2016
Pros: Ease of pickup and drop-off; excellent price for a one-way rental.
Jan 30 2016
Car not ready to rent
Cons: Car had a low tire, i had to put air in. No washer fluid, very scary. Smelled in cabin. Less then half a tank of fuel on pick up.
Jan 28 2016
Pros: The lady who helped me pick up the car and modify the rental agreement at the ALAMO counter was incredibly helpful and kind. The car was generally clean but there was some nasty stuff down under the seats.
Jan 17 2016
Pros: Very quick and efficient.
Dec 31 2015
Easy rental, great customer service
Pros: I like that Alamo does not hassle me about insurance and upgrades. I've been harassed and insulted by other car rental companies at Austin-Bergstrom about upgrades, so it's really nice that when I say "no thank you", the person at the Alamo counter says "no problem!", and that's the end of it and I'm on my way with the car. This fact alone keeps me going back to Alamo. The car itself was in great condition and I had no problems with it.