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It didn't take me long to figure out that customer service was not a main priority. I had to ask to have my air conditioner checked three times before they moved me to a different room. It was clearly an inconvenience 2 the customer service desk to do this. They also had me pack up all of my things and bring everything all the way down 28 floors before they would tell me where my new room would be. It would have taken a lot less time just to know and put my things on a cart and go directly to the room I was being transferred to. They did not say sorry for the inconvenience or anything. I even checked out a day early and they didn't even say anything about it. It was almost like, they looked at my situation as though it was my problem and why should they do anything for me? The fact that the staff did not care. The hotel is completely surrounded buy a square that smells like garbage and urine. There were protesters and police officers everywhere. Until late at night I could hear chanting over and over about Middle East War.
Location is great, price was fair, view was good and bed was pretty comfortable. Room setup is kinda funky... The shower is open to the room with clear glass doors all around which would be a bit awkward depending who you're traveling with. There's a curtain to divide the room but it still weird... Cleaning is sub-par. Bleach stains on the floor never look good. Sink wasn't draining which was an easy fix for us but the faucet was hanging on like a loose tooth. Overall the room we had needs a good once-over. That was one of 1000+ rooms available so that might be different than many others.
The hotel location was good for seeing Berlin and the sights in the area. The bar was very nice and the young lady who entertained was very good. The staff at the front desk were not helpful and gave us bad information on where to go in Berlin. I was disappointed because most hotels I have stayed at around the world the staff almost always gives great places to go to and see. Their advice on where to go and eat were less than what I would expect from a staff of a major hotel The consierge comments, that there were not many things to do in Berlin, was so disappointing. We found on our own, some great things to do and see.
The Internet connection was not good. The speed was low and the connectivity was lost every now and then. To begin with, for a hotel like yours, it's already unacceptable that the Internet is not included in the price.
Excellent location with access to the trams, S and U bahn. Comprehensive breakfast that was more than adequate. Awkward transparent walls around the shower with only a white curtain surrounding it. Makes it a bit awkward if traveling with a friend.
location, close to shops and public transportation checking in reminded me of Las Vegas. Very slow and long lines. Rooms were very small. Toilet in closet like room next to shower with glass.
Staff was extremely helpful. Location. Great view. Tidy no fuss rooms. Price. Wifi sucked. (plus it cost 9€ a day— they were apologetic and did make adjustments.)
Location was great.... Loved the spa. The rooms are very comfortable. No free internet.
Very good location. Close to everything Rooms are a little small
Price, location, view, breakfast. It was very warm in the hotel room. Too warm. The bathroom tub didn't drain well, and it was a hassle to get in/ get out of it. Concierge was not very helpful.
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
service staff was very helpful and polite, above expectations room could be warmer
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
The staff, the balcony, the room and the aquriam.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
Location and price Furniture ( looks cheap)
central location, reasonable price no bath tub, internet expensive
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
Spacious room. Quiet. Location not quite near busy metro.
the situation, comfortable beds, clean, good breakfast and timetable
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Nice to make a quick meal and eat on the balcony. The Nesoresso machine was overpriced and capsules were not replenished as promised.
Getrenntes Wohn- und Schlafzimmer (mit Kleinkind ideal). Großes Badezimmer mit Badewanne, Waschmaschine und Trockner. Küchenzeile gut ausgestattet. Alles sauber. Ideale Lage für Städtereisen. Bequemes Bett. Sofa war sehr unbequem!
Helpful staff Good location close to centre and S-Bahn Tram depot outside front door means noise for rooms at front, double glazing fine, but if hot, need windows open!
Very helpful staff, very pleasant room (for nights 3 and 4) and excellent breakfasts. Small and noisy room first 2 nights (hotel was full)
location small room
location was great, breakfast was very good, and staff was very friendly
Location, warm and polite attitude of staff. N/A. Everything was fine!
nice location/ good beds/friendly people
Good position, very clean, nice staff small room, bed on the corner
The central place of the hotel. The very kind personal. A wonderfull breakfest.
I had a very good time there. Love the breakfast in particular!
The staff were outstandingly helpful, the rooms clean and comfortable, and its central location was excellent for sightseeing. Many attractions were within walking distance and there were bus and rail stops nearby. Outside rooms are noisy and the rooms overlooking the internal courtyard are more expensive.
Close to restaurants, shopping, public transportation, Museum Island. Rooms are good size. Roof top restaurant-area has free snacks all day. Good breakfast with hot entrees. Room is a bit dark. Television doesn't have enough channels in English.
Location close to heart of Berlin with a short the major museums, Unter den Linden, the S-Bahn. Immediate neighborhood is lively, interesting, and fun has much to offer in the way of shopping, cafes, markets, historical sights. Everything is within easy walking distance. Hotel staff is friendly, helpful and well informed. Upstairs cafe which serves breakfast and healthy all day snacks is a real bonus, as its adjacent self-service bar, computer stations and comfortable lounge area all with great views over the neighborhood. We thought that the shower and bathroom at the window side were brilliantly designed with worked well as office/dressing room/bathroom combination. We appreciated the many electrical outlets. Free internet worked well.
The rooms are large and comfortable. The breakfast room/lounge area has a great view of the city and has a really nice ambiance.
Loved the breakfast spread, rooms were very clean, staff super helpful. The location is great with lots of shops and restaurants near by.
clean hotel and rooms friendly, cheerful and helpful staff great breakfast buffet great self service bar, restocked in real time the gym was closed for maintenance
The location is great, the staff was very friendly and tried to remedy the problems that occured. The business lounge is very comfortable, has a beautiful view and offers drinks and snacks 24 hours which is very convenient. The design of the rooms is good, but not always very functional. Given that so many problems had occurred during my stay, the manager offered to invite me for a free stay next time. The heating did not work, it was cold in the room. I was offered to move into another room, but the staff could not find any free room where the heating functioned. The tiles in the bathroom/toiled are not heated and cold which is very uncomfortable. The room I moved into, had no slippers, the tv screen was blurred, a plug hang out of the wall and the toilet door knob fell off when opened. I drew this to the attention of the staff - I got some cheap spare slippers (not the original camper ones as foreseen). The hotel is quite new, but for the image the hotel wants to give and the room price, it was too many problems that the staff should have noticed and not the guest. Also, the bill should have been reduced significantly out of courtesy.
The location is very convenient to the Hackesher Markt train station, shopping and restaurants. It is also not too far to walk to Alexander Platz.
Good design hotel with cool service concept.
Rooms were spacious, bed was comfortable, and everything worked well. Also really liked the 24/7 food area on the top floor. Breakfast was good. Fitness center was disappointing - more of a spa layout than a place to get a good workout in.
Nice design (for creative people), good bed (possible to get enough sleepl), friendly staff, near the center of the city no
everything! amazing design features, really great staff, good size room, good breakfast. nothing.
It was different from what a standard hotel is and the experience was great.
Nice location, wonderful design, very clever staff, I liked the 24h breakfast concept a lot! wonderful bed. home like atmosphere in the bar. Egg and bacon cold when breakfast served at night
Great design hotel with lovely and helpfull staff
the bed in room was the high light,staff behind bar were very help full the room are to small with very poor wardrobe,the apple was hard to use with the staff not bothering to show the room or facalaties
Very good location, innovative 'high tech' decor and facilities, very helpful and friendly staff with good english if needed. Liked iMac and nice washroom / shower. Room had some lack of storage for clothing and no bedside table in rather unconventional design. Relatively expensive for drinks / breakfast.
Excellent location, very friendly staff, comfortable room, great design. No problem with early arrival, i.e. I got my room about three hours before the official check in time. The tiny Weinmeister street gets clogged with traffic in the mornings and is noisy (yet location is worth it). Breakfast is a la carte only (I prefer buffet). Some may dislike the absence of minibar in the room. But these are not serious complaints, all in all the hotel is really great.
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
very central no porter to help with luggage.
everything was very good, the size of the room and the price were excellent
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
Near Alex Platz and nearby bakery and minimarket.
New hotel, very comfort and clean room Air condition not working properly
Excellent location. Well appointed room (it felt better than a two star) and helpful staff. Clean, well serviced, quiet and comfortable. Nice breakfast too. No complaints.
location, cleanness, simplness, easy modernity and style, and that it was brand new the fact that we had to ask for additional soap and shower liquid, becayse we did not get any new ones the next day.
It was a great hotel, very clean, nice staff, good breakfast and the location was the best! It was not possible to switch off the light in the ceeling to only use the TV, bathroom or bed lights. Very frustrating!
The quiet and relaxed feeling in the hotel There was not much space to sit at breakfast and a lot of lines to get to the drinks and the food
Friendly helpful staff and great modern hotel in central location.
Great Hotel...It's our second time in this hotel.. and it won't be the last...
Easy to find, great value for money, friendly and helpful staff, fantastic location
excellent location, cleanliness only one power socket in the room
The Hotel is fantastic great modern feel, staff were excellent, good mix of restaurants within 2 min walk, Breakfast was buffet style and great value at €7.50
Totally renovated apartments, we were the first guests. The hotel is centrally located but in a quiet area, public transport a few steps away, supermarkets and restaurants nearby. No
Exellent location just out of the hussle and bussle but close enough either by walking or by train to livelier spots! The lack of reception area from the main street was a slight inconvience but nothing major and something I believe is being rectified at present!
very clean and modern staff extremely helpful and the location was ideal close to shops and bars
it was very calm and near the museums .everything we needed was in the appartment we arrived in Berlin at 2 oclock in the morning and when we booked the appartwe didnt know that we had to waite until 3 in the afternoon to get in
Spacious, cheery apartment. Comfortable beds, nicely equipped kitchen, and great location. Walking distance to many sights, close to grocery store and subway. Very helpful staff. The shuttle from airport was great after a long flight. Would definitely recommend to friends. We had the apartment on the 5th floor with no elevator. We didn't mind the climb but it might be difficult for some.
I thught the shuttle service was great to and from the airport and the cleanliness of the apartment was fantastic. I think the sofa bed was not the most comfortable and more comfy seating could be provided in the apartment. One member of staff recommended a restaurant to us which did not exist, which spolit our last night ion Berlin.
The larger size of the apartments vs. a normal hotel room.
Excellent accommodation, service, collected and delivered to the airport, bikes available, very helpful staff and well located to walk to restaurants, museums and bikes available all at a very reasonable price In house coffee bar closed a little early
We chose to stay in an apartment as we wanted more space and comfort than a hotel room could offer. Was not disssapointed. Very nice apartment, staff great and very helpful and great location for visiting Berlin. First time using an apartment when abroad and will look for this type of accomodation again instead of a hotel nothing
The location was the main reason for choosing Schoenhouse Apartments. However, we were surprised to discover that the apartment was so wonderful.
Location - very convenient and close to transportation and shops Right near Museum Island Rooms are very small
I got a "Dom view" suite. It is large and had a terrific view of the Berlin main cathedral. large comfortable bathroom. The lounge downstairs has a fireplace that is Going every night. Great place to relax and have a whiskey. Breakfast in the restaurant is also excellent. I've rented the regular rooms before and they are small. The suite is worth the extra cost. Beds have two small half comforters, one for each person. Would brew way better if it had a single large one. But that seems like something that is normal for German hotels.
Great location, very new facilities, good value, spacious rooms. Restaurant staff wasn't the greatest but not bad for Berlin standards.
Staff is friendly, rooms are tastefully done and clean, breakfast is tasty Rooms were a bit small
location, quality, the smell some rooms face the tram lines which are noisy at night
Cozy boutique hotel in a great location. Very friendly staff. Excellent value. Great breakfast. Wifi top notch.
Great location, nicely decorated, cozy bar and public facilities, great breakfast.
The hotel is easily accessible by public transport and was centrally located so I could walk to both the Berlin sites and the office. The rooms are a bit small and so is the bathroom, but that might be a Berlin thing. All in all, positive experience though.
The staff were very helpful and friendly. This is an attractive hotel with many novel design features. The beds are very comfortable WiFi was free but the signal strength was low.
A modern and functional design combined with an excellent location in east berlin: the perfect place for a city weekend. Smashing breakfast! Our room had a rather small wardrobe.
location, price bad plumbing
Pleasant staff, good breakfast room rather small
choice of breakfast the manager/owner was very arrogant and unhelpfull on the first night
Very good location, friendly staff, clean rooms.
Everything was good. The room was clean, spacious and comfortable. The location was good. The breakfast was also good. Unfortunately, the shower was not quite hot enough in the evening, although the next morning it was fine.
Breakfast was superb.
the buffet. the room was very small
It was easily accessible and central. The staff were very helpful and spoke good English. The room was a decent size and was presented well on arrival. The breakfast was really good, lots to choose from. It was a bit difficult to identify initially. There is a large sign that says 'hotel' outside, but it could be any hotel, there is no name on it.
The staff was professional. The rooms were spotless. The entire property was well decorated in a contemporary style. The breakfast was very good. I booked this room at the last minute on New Year's Eve when the hotel was almost full, so I believe I received one of their substandard rooms. It was on the first floor and faced Oranienburger Strasse. The walls and windows were not well insulated from noise, so I got almost no sleep the first two nights. It was understandable that things were loud on NYE, but even the next night when things were calmer there were drunks yelling in the street all night long, and it sounded like they were right outside my window. The room was also sparingly furnished, and the air seemed tainted, perhaps because of chemicals emanating from the nearby janitor's closet. I believe all of this contributed to may catching a cold as well. However, all I had to do was ask for a quieter room, and they moved me to a really nice room that was so quiet, it was like an isolation chamber. The bed was also very comfortable, so it was a great place to convalesce for a couple days when my cold was at its worst. The staff was very professional about the matter and moved me to a nicer room at no charge as soon as it was available. So, I would just advise you to confirm what kind of room you are getting before making a commitment, because not all rooms are created equal in this hotel.
it is near museum island and all most important attractives in berlin, at budget price
this was the best location and very fine place to stay in Berlin
This trendy hotel has everything one would like to have: a perfect and friendly service, clean rooms, good bedding, free Wifi and only 100 meters from metro/underground. It is on approx 2 km from the street Unter den Linden (you can walk to it in approx 45 minutes, through an area full of trendy small shops...) The rooms are compact, so don't expect a large area around your bed or a large table to be able to work at. The apartments of Amano that I've seen are (very) big, so if you need space.... Next to that: ask for a second pillow as the standard ones are rather soft/thin.
Hotel had recently opened and seemed sparse. Would have liked coffee making facility in room and extras such as tissues
Nice and modern hotel. The location is perfect to discover Berlin and Mitte area. We asked for a double room(one big mattress), but they gave us twin room(two seperate mattress) and told us that they don't have double room in Germany (??) which sounds wierd to me...
Brand new hotel, perfectly located near Alexanderplatz, close to almost all the points of interest. Very friendly staff, elegant comfortable and clean room and an excellet breakfast for this category. We run out of hot water one morning. The lady was very kind to explain that they had a technical issue and indeed it was fixed later on. I guess it is the baby deseases of a new installation, but they have to take care of soon, before it becomes a problem.
The modern style hotel with wireless access. Clean room and linen, comfortable bed and shower. Very good breakfast, but overpriced. Pillows were uncomfortable, too soft and too big. No coffee\tea facilities in the room.
The staff were very friendly and helpful. When we walked into our room, I realized that they had us booked for a smoking room. This was my error - I had forgot to specify that we wanted a non-smoking room when I booked. It was my fault that we had the incorrect room, so they could have left us where we were. But despite the fact that it was high season and the hotel was quite full, they immediately accommodated our request to switch to a non-smoking room. The room was very clean, and the beds were the most comfortable that we had in our 3-week stay in Europe. The hotel is located in a great area, with lots of excellent restaurants and bars within walking distance. I would definitely stay here again if we returned to Berlin.
Good location- close to the U-Bahn stop Room was a little on the small side, but worked out well for 2 adults and 2 kids (2 years and under)
Modern, original, very nice staff, centrally located and great great breakfast. Would totally come back!!!!
The reception staff where rude and very unfriendly. I have used this hotel twice and on both occasions the reception staff where very un professional and don't represent the hotel very well . I will never use this hotel again.