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Nice room, clean, friendly staff, and excellent location Wi- fi access in the room was poor, very little signal, same for mobiles.
The helpful staff and relaxed atmosphere
Executive room upgrade Spa and Piano bar
Very good. I personally recommend it.
I really enjoyed the spa area, small but very relaxing.
very cold, mostly unhelpful staff
good location and good service
Good location and comfort.
The luxury and pampering of the experience!
Centrally located, this hotel is one of the few hotels in Germany where a double bed is offered and not two singles pushed together. The staff were very helpful and he room was immaculately clean. Room service menu is extensive, reasonable priced and ideal for the business traveler. Room a little too warm at night - no way to adjust temperature. Breakfast at €25 per day was on the expensive side.
Great location, lovely room, great service. Service and atmosphere in the Bristol bar was great. As a english speaker would have liked better channels to watch for example discovery or national geographic free to view. Some english channels were used for other languages during the day. One news channel is not good.
nice rooms, service minded personel
The service is perfect, the personnel kindly fulfill every request, the positon is simply spectacular, near to the sightseen bus' stop and to every cool shop or restaurant,even to la casa del habano!!!!
Good atmosphere cleanliness got what we payed for Mini bar prices over priced
Friendly staff, space, location Exclusive Breakfast was over priced, could have had in Hotel Cafe for quarter of the price.
Great service great location
Furniture has to be replaced. Heating system was out of order
They charged me for smoking 300$ and I'm not a smoker
quick no-nonsense check-in, excellent room, great location, good restaurants, quick check-out I couldn't say. One of the best hotels ever!
Spacious rooms, lovely staff, good breakfast, quick room service and great location No wi-fi in room and 2 single duvets is not practical. Pillows should be fuller and firmer - Did not sleep well at all.
Location and reception staff,Room service dinner is less that I expected and not worth the value
Great location, thoughtful front desk staff, beautiful room. But all the accolades go to Sam the concierge
The size of the room, the size of the tv and the size of the bed. Not enough none german tv-channels.
Staff and room! Brand new with modern fittings! The spa...too small
No surprises, good or bad. Very good location. Room was nice. Shower had great water pressure. "Free" internet isn't free because you need to pay a small fee unless you are very minimally using it.
Everything was just fine, good breakfast buffet
Excellent service, very friendly staff, very clean rooms & hotel. Truly one of the best hotels I have ever visited.
The most accommodating, friendly, courteous staff.
Outstanding service, quite flexible schedules of check-in/out time, good food
Good service, location, quality of food Everything was good
excellent breakfast. very spacy rooms
The room was the largest hotel room I've ever been in! It was well maintained and the hotel staff made us feel like important guests.
An excellent breakfast The decor was more suited to a hotel from the
Have stay in many 5 star hotels around the world. The service, in the breakfast restaurant, was the best we ever had. World-class!
Excellent location, central for all eventualities, big rooms and a quiet hotel, knowledgeable staff.
The staff at the hotel was very courteous and helpful.
Staff was very helpful NA
Our stay was very pleasant, the spa is great, very good breakfast, hotel staff is helpful and nice. Only it was very hot in the room, though the heating was off.
The location and everything about the hotel Overcharge on Garage
Just what you would expect from a 5 star, very enjoyable stay
Great staff, excellent breakfast, good location!
Friendly staff, cleanliness, efficient elevators, helpful concierge There really are no common areas for non-smokers to sit; the lobby is monopolized by businessmen smoking,drinking, and doing business. I was on the floor below the executive lounge and the sound of heels on the floor above me was unpleasant and annoying. This is only a problem for 8th floor guests in certain rooms. You'll need to be on an expense account if you want to buy breakfast here: 19 euro for coffee and rolls.
Great location, good quality hotel, not the cheapest, but worth it.
I liked hotel staff because they helped me in my problem. Also I liked the locaion of the hotel which is good for shoping. There wasn't Russian speaking man at the reception. The breakfast in the hotel is very expensive (21 eur).
very friendly staff, very clean and spacious room, great location, nice athmosphere
Excellent service and value for money
the locaion, in the heart of central berlin, 2 min. from KU dam -
location, modern decoration, friendly hotel staff, large windows overlooking Ku Damm street, buffet breakfast. To have complimentary Internet in the room as in it is complimentary in the lobby. Also to be able to use the elevator from the hotel entrance up to my room floor (without changing elevators in the lobby that is located in the upper floor.
The location is great, my room was spacious with a nice bathroom over the kudam. Staff are very helpful and friendly. The location of the hotel is great and very friendly professional staff
Fantastic staff and great location. Loved the Nespresso machine in the room. Gym was pretty small.
Espresso machine in the room The room was a little bit cold even when thremostat was on high
Breakfast and all the friendly staff 10th floor too high
Chose Hotel Zoo for a business conference, with attendees arriving from different parts of the world. The hotel experience exceeded our expectations...beautifully appointed, public spaces with large comfortable guest rooms and outstanding meeting facilities. The staff were friendly, helpful and extremely accommodating. The restaurant and bar areas were fun spots to unwind at the end of each day. While hotel premises were designated as non-smoking, the external courtyard smoking area was adjacent to some guest rooms with lingering aftereffects from smokers.
Room so comfortable. Spa and pool exceptional. Love the library and evening view. Staff excellent at all levels. Best thing about our trip to Berlin was the Waldorf. Nothing
Service was excelleny, and staff courteous and helpful. Nothing
Location, staff very helpful Had difficulty with the (Macintosh) computer printing boarding passes. Had to have it done at the front desk.
Spacious, luxurious room. The common areas are also quite lovely, and the building is beautiful. Breakfast was excellent. My only criticism is that the front desk staff could be a little more knowledgeable about the area. We were instructed to take the S train from a station that was closed. And the next day we were told that a museum was open until 6 pm when it actually closed at 4:30 pm.
The rooms were laid out really good and had very good use of space. They were very clean and nice. The breakfast in the morning was really good. It had a very nice variety of food including hot food. The location was superb. It was directly next to the train station and there was a grocery store under the train station that was great for buying snacks and drinks. The location was also perfect for the Berlin zoo and the park.
Beautifully and thoughtfully designed rooms. Incredibly friendly staff. Thousands of nice small touches that just make you believe in the magic of hospitality again. Perfectly matching the overall Berlin experience. The only thing I didn't like is that we couldn't stay longer.
Everything - ambience, music, coffee shop, restaurant, bar + DJ's nightly, view over the park and zoo, the room - what a great hotel. Nothing!
Good location, buffet breakfast very good and staff quite happy to look after luggage on arrival before check in and after check out.
buffet breakfast was excellent. ironing board needed in room or at least on each floor ( only one available in hotel ) not ideal for travelling
Very relaking and professionlly run
location was good. clean room reception area was cheap looking
location, room size, price, breakfast, friendly staff
good breakfast overpriced internet access
very comfortable and centrally located
The warmth and efficiency of the heating systems, the pleasant and efficient staff, and the location. a drunk neighbour making loud noise through the middle of the night was visited by the receptionist on our behalf, and the problem was improved a little. The neighbouring apartment's door slams terribly every time they use it. Reporting it to the front desk, hopefully for repairs, was met simply with "I'm sorry". I would recommend this hotel if I could change rooms away form the neighbour's slamming door which needs only a repair to the hydraulic system on the door spring.
Everything was nice. The room was big, nice restaurant, sauna, the street war nice. Easy to trawell from the hotel. Nothing to complain about
Near the shopping, good breakfeast We got a room that some previose guests had smoket in and we missed a hottub
Free LAN internet at the room. Very nice looking rooms. Excellent service in the restaurant
Clean rooms, excellent location near Kaiser Wilhelm Chruch, Zoo Station, on Kudamm. Note that parking is accessed from Kant Strasse, NOT Ku'damm. Good breakfast. Front desk staff seemed a bit bored and not that eager to assist. Room was quite small. Door between shower/toilet and sink was missing.
Great hotel, friendly staff, lovely modern rooms and central location WiFi too expensive at €8 per hour, it should supplied for free just like the LAN connectivity
very good gym, location, design of the room nothing
Located in the centre of Kudamm Better for business than leisure. No wellness in the house, expensive breakfast
New decoration, good facilities, enough power plugs, free (cable) internet access, location, friendly staff Relatively limited selection of TV channels
proximity/location, proximity to public transport options, cleanliness, friendliness of staff no facilities to make a cup of coffee etc, or iron a shirt ( without sending to a laundry at a cost)
Location is great! Very close to all transportation (U-bahn, bud, S-bahn) The service was amazing Breakfast was very good and tasty The internet is a little bit slow but acceptable.
Perfect location, near U-Bahn, near main station of tour buses
It is very well placed, clean, modern. Lack of more facilities (cosmetics, etc.) for a 4 stars hotel.
Great location, well appointed room, great breakfast, attentive helpful staff.. super clean and quality fittings and decor. Internet WiFi was crazy expensive $8euro per hour is not reasonable!
Friendly staff, the room, breakfast and the Wellness centre 24hrs. I had no time to enjoy the wellness centre during the day. Even though the sauna and steam room were advertised as on between 4am - 10pm, it was not the case. To find 3 running machines as the only fitness activity was also disappointing.
Non smoking rooms that are effectively non smoking. Wer got a room that was smelling so terrible we got allergy.
Location. Well ...... recommended Room cleaning service negative
Very nice rooms. A lot of niose from the trains compared with a failure in the heating system!!
Perfect Hotel in perfect location near of the shopping erea ,Staff was very friendly ,they helped me a lot regarding my domestic flight reservation, The room was clean .I would book this hotel again
Great hotel and great breakfast. Easy access to the public transport. Pitty that there is no restaurant in the hotel but there are good alternatives close by.
Easy to get to on the S-Bahn from Sauvignyplatz. Close to shops, bars & restaurants. 12 Apostle restaurant was fantastic on our final night. The Cleaners were desperate to clean the room at 8am every morning. Definitely put your "Do not disturb" sign out!!
Great location. Excellant rooms. Staff were not so friendly.
cleanliness, very kind hotel staff,
Excellent service from all staff, very welcoming and friendly. They gave us lots of advice about transport and restaurants, shopping etc. Great location for city transport links and restaurants. A complete lack of drawers in which to put underwear, socks, tops,T Shirts and personal possessions. I don't like living out of my suitcase in a hotel!
The staff were wonderful, gave us lots of good information on things to see and do, how to get around, where to find sites we were looking for. Room was very nice and comfortable. Great location, within walking distance of public transportation, only couple blocks from great restaurants, would definatly recommend this hotel. We stayed four days and breakfast was the same everyday...but was good, scrambled eggs, pancakes, bacon and sausage plus breads, meats, cheese, yogurt and fruit...juices and coffee it was great!
The location was excellent for all forms of transport. The staff were very friendly and helpful.The hotel was exceptionally clean and very modern. We had a very good experience at this hotel. There was no bath!, the breakfast was not very good and the hot food was always cold!!!!!
Very friendly staff and helpful in every way. Hotel gives good impression and was immaculate in cleanliness.
the hotel is very new or at least it looks to be new, so everything is modern bright and clean.The hotel is situated just within walking distance of the main shopping area so no need to use taxies which cuts down on costs. I was staying in a single room myself, but my other travelling companions were staying in a Treble room, as the third friend could not make the trip it ended up that only two people stayed in the trible room, which was just as well because there was no way 3 people could have stayed in this room as it was really only suitable for 1 or 2 people to sleep in it.
The bed and pillows were the most comfortable I have experienced anywhere in the world. Overall very good, the reception staff were very good and extremely helpful. Only one bad point, there are no drawers in the room, so you cant really unpack when staying for more than a night or so, a few drawers would be ideal to store underwear, socks, t shirts etc.
Location, cleanliness . Minimalistic way to make people feel comfortale The breakfast could be richer an varied
Central location, clean and tidy, very good breakfast, very comfortable beds. Staff very friendly and helpful.