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Very clean, very convenient location at train station, many restaurants around, centrally located. Did not eat at hotel at all. Could not get late check in. Did not try eating at hotel, many options just outside. Best was Dean and David salad bar... very fresh and many variations, just outside on a parallel alley.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
accomodating spanish personnel street noise
Staff was wonderful. Clean ... great experience. Highly recommend this place. Will go back again when in Berlin.
Location Close to Friedrichstreet station Hotel Room should be cleaned better. We found dust on the floor and desktops near the bed. Courtesy of the reception staff can be Improved by simply saying 'Hello' when entering the Lobby.
Fantastic Location at a good price happy with the hotel but looks more 4 stars than 5
Very nice room with nice amenitites Location was difficult to find.
Location is great. Friendly and helpful staff. Great breakfast. Clean and very nice rooms. Next to great restaurants and transport. For a 5 star hotel, It seemed to lack some normal things would expect from them. The pool and exercise room were a bit small. No spa or other services on this. No doorman or service staff to bring up luggage. Concierge was only on duty for half the day.
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
The staff, the balcony, the room and the aquriam.
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
service staff was very helpful and polite, above expectations room could be warmer
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
Great location, close to train station, close to all of the tourist sites, close to nightlife and restaurants Floors were pretty dirty, it was a little pricey, tv acted up at times, only one shower head setting worked, no directions on how to use room ammenities such as tv, ac controls, ect
Gorgeous decor and incredibly friendly and helpful staff - they were so good to us! We arrived well before the check in time started and they were still able to get us settled in to our room within minutes. For some reason, we were put in a room with two single beds? But honestly, we were so jet lagged it didn't really matter. The beds were VERY comfortable as well.
Great value for my money and nice facilities.
Room service was great, location was excellent. The staff was not flexible or terribly helpful - other than the concierge. Was surprised I had to pay for wifi in a hotel of this quality.
central location no coffee making facilities, no kettle
Lovely lobby, nice bath robes, the room was great! The pool staff was a bit snooty. The breakfast hostess tore up our ticket when we realized that breakfast was an additional 26 Euros per person and decided not to take it.
Comfort, design, location, elegance, exellent food in restaurant, excludingly comfortable bed, good service
The location. Lack of coffee and tea making facilities in the room.
excellent hotel in former east--good central location; staff friendly and efficient. garden view rooms are quietest and pleasant.
Cleanliness , friendly staff, location , breakfast /food,very helpful staff Location of the room in proximity to the elevator Not enough towels, shampoo and conditioner Paying for the internet ,( not a big deal , but the fact that it's not free is annoying!
The great location of the hotel, perfect for sightseeing and shopping.The rich breakfast, and also the helpfull staff. I think the room was a little bit small.Apar from that,all other aspects were from fine to excellent.A very nice and convienient hotel in generall
Wonderful hotel, good location, nice pool and jacuzzi
Comfortable room - very good service
The location was optimal.Breakfast buffet was all one could ask for. The concierge Mr. Lindner was especially friendly and helpful. I definitely would choose to stay there during my next visit.
The position of the hotel We were dissappointed there was no tea and coffee facilities in hotel.
The helpfulness of all the staff. The quality of the breakfast was excellent. Proximity to the railway station with the express connection to the airport. Within easy access to most of the top sights. The hotel bar was rather dull in the evening time, no atmosphere.
Very comfortable rooms, Very friendly & helpful staff Room was very quiet & we were able to rest when needed.
Very good and quiet position. Staff very kind and effective. none
Service and flexibiliti. No.
Hotel was very well presented and we enjoyed our stay
The close proximity to transport, airport transfer, the river and major sites. No complaints
Excellent location at th heart of the city and transport hubs. Staff friendly and helpful. Would have liked tea /coffee facility in the bedrooms.Maybe more tv and sport options like sky.
Central location so near to railway and access to tourist sites. Helpful staff. No.
Excellent hotel on a prime location. The two single bed eiderdowns (on the double bed) were a bit too short for my taste. You could clearly hear the rumble of the U-bahn below. Not something to keep you awake at night but still something to get used to.
Wonderful service, excellent room
Great location, beautiful room especially the bathroom and very friendly staff.
Thought our room was excellent and location could not have been better.Staff was excellent and very helpful with any requests. I would not recomend getting a massage. Although I booked an hour for a total body massage, which I confirmed with the massuse prior to his starting he only did my back and head. When I inquired after why he did not turn me over to do the other side, he said for that I needed to book an hour and a half. What a rip off. Certainly not in keepimg with the standards of a Regent Hotel.
The hotel is beautiful and very conveniently located. The staff was very friendly and helpful; and the room was immaculate. Highly recommend.
excellent service WLAN in lobby area only
Luxory hotel , comfortable positions and room, but it was a better service when it used to be four seasons bad service, room with candies on the floor..
The location is superb! So is the lobby of this luxurious hotel. The staff is very friendly and proactive, especially in the restaurant. WiFi is available only at the lobby although is declared to work in the room as well (at lest at the booking.com). The room is spacious but rather non-cosy...
Excellent service. Staff had the correct service attitude.
We liked best that everything was taking care of. They have a TAO and really live up to it. Splendid.
excellent staff and excellent food and excellent services- cleanliness -comfort
Nice old style luxury
Standards of finish and cleanliness exceptionally high. Nice rooms - well equipped. Whilst the bar staff were nice, they were unable to mix cocktails! The Negroni cocktail is made of one part gin, one part vermouth rosso, and one part Campari, garnished with orange peel. It is considered an apéritif.
Location, staff, room add spa! :)
Very good location - good access to the city center and the tourist attraction, quiet and sophisticated surroundings. Very good facilities at the price.
good location close to key attractions in Berlin plus discrete and competent service
Clean room, wifi, good breakfast, good price, good staff
Excellent staff and hotel and great value for money. Nothing was too much trouble and the staff response to our queries was instant. We had to plug in the ariel of the tv ourselves and the telephone wasn't plugged in. No clear instructions on how to contact Reception since the booklet said one number when it was in fact another one
The hotel is very central. The rooms are simple, clean, good area, with a nice design flavour. Very central - nice restaurants and bars near the hotel. 2 duvets in one king size bed. Had to ask to refill the soap vessel and water in the room.
The internet should be improved as one had to log into wifi again and again several times a day, even if you had not left the hotel. The booking did not come through for 48 hours. The hotel is conveniently located in Berlin, has comfortable rooms and a nice breakfast, with vegan options.
You made us feel special! nothing
Location The bathtub filled with water up to my ankles and drained really slowly
modern hotel, spotlessly clean and comfortable in the heart of the city. very good value and the option of a continental breakfast in the bar, at 7.50 was really good. could not get the wifi to work on my iPad but there was a business area with 4 computers anyway for free. Highly recommended.
comfortable location, style design, free of charge of standard number on superior, friendly staff. expensive breakfast
Design, Location Restaurant Food very poor, bar very poorly run
Great bathroom and amenities. Wonderful location and restoration on old bank building Internet charges seem high. Bed sheets should use higher thread count
Service was very good It was a cold hotel everything was just functional.
Excellent room and food.
Staff were friendly and efficient Food was good The corridors were not air conditioned (or not operating) The room had no full length mirror
Very comfortable - helpful staff - great location - luxurious spa and pool facilities. Wi-fi is not included in the room price and should be.
One of the best hotels I have ever stayed at. Perfect in every way. I had the worst hamburger I have ever had at the bar downstairs.
Excellent service, beautiful design, amazing location
concierge assistance was excellent overly enthusiastic waiting staff kept interrupting my breakfast
Comfortable, quiet room on backside, with big bed. Central location. A bed reading lamp was broken (repaired the next day), and the middle window blinds did not function (not repaired). Staff has no clue about shops and restaurants in the neighbourhood, apart from the Starbucks next door. There are excellent traditional coffee places around, much unlike the neigbours, but one has to discover these oneself. No free wireless on the room.
unbeatable location -literally at the steps to the major U bahn and S bahn station in historic Friedrichstrasse We were unlucky with our room (2nd floor facing the railway track, exceptionally noisy) Last time we stayed our room was a few floors higher and faced out onto Friedrichstrasse itself which was much quiter.
washroom was really clean ..like home Breakfast hall was too noisy and breakfast slightly too expensive, 15 Euros could be optimum
Excellent location, in the same block of the Underground station and opposite the train station. Main attractions are within walking distance. Staff was friendly and we could agree a late check-out. Nothing
Best breakfast buffet I have ever seen!!
Excellent location, comfortable room, cosy hotel - not too large The fitness room is poorly equipped. Part of the rooms face the Friedrichstrasse railway station.
Location. Wifi should have been free. Didn't like having to share tables at breakfast.
Great location right across the street from the Freidrich Strasse S-Bahn and U-Bahn station. The staff recommended several great places within walking distance for dinner. Construction during our stay caused some early morning noise. Probably not a problem any other week of the year.
The staff was very friendly/helpful. The hotel is very well located - within 100 yards of the Friedrichstrasse train station. There are many nice restaurants within walking distance and it is very well located for sightseeing For a hotel of this class and price, one would think that Internet access would be free. Also, wireless access is not available in all the rooms.
the location was excellent and the rooms were comfortable and clean the staff were not helpfull or polite.
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Spacious room. Quiet. Location not quite near busy metro.
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
central location, reasonable price no bath tub, internet expensive
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
the situation, comfortable beds, clean, good breakfast and timetable
Location and price Furniture ( looks cheap)
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
I liked the pool and that they had bikes for rent. It was close to a lot of things which was very nice. Housekeeping woke us up every morning at 10 am. When I'm on vacation I don't want people coming into my room and waking me up. Any other hotel I've stayed in they don't start housekeeping until noon or so but I guess that's how it is here in Germany. The shower wasn't draining but they fixed that the last day we were there.
Swimming pool Cigarette smoke smell
Central location, the staff were friendly and helpful, all the rooms were clean and comfortable, the hotel has a very modern design and feel. The food and drink, especially breakfast, was very expensive
friendly atmosphere, helpfull staff using the internet computer together with printer didný work. staff was helpfull to give me another opp.
Closeness to the start/finish of the Berlin Marathon Swiming pool water was very cold.
The hotel room smelled like smoke despite the staff leaving the window open. The room was tiny and the bed was practically a pull out. I use Kayak to book hotels and was disappointed by this choice especially considering the extremely high price I pay of over 350 dollars for a small twin bed.
Nice staff, polite and helpful. I think it's an expensive hotel and it needs refurbishment. It doesn't look like a 4*hotel (e.g. no shoe polisher, no tea/coffee in the room, the room smelled as if somebody had just smoked before I arrived, thou I had specifically asked for a no smoking room etc.)
Stayed here during Berlin Marathon weekend. Chosen it because of location (500m from the start/finish). Very nice and convenient place. Overpriced, though. After booking I emailed hotel and asked whether the late check-out option is available. Was told that at some additional fee like 30-40 euros it is. However on Marathon weekend they cancelled that feature, which I knew only after arriving. Had to check out early - put some disorder in my plans.
very beatutiful. convenient for my purpose, good facilitie including pool,lounge with interent access
Staff members greeted us warmly and the lobby looked very luxe, so it was a good first impression. We found the room and bathroom to be very clean and of a good size for two people - not spacious, but pretty similar to most American budget chain hotel room sizes. The bathroom had a large countertop area for toiletries, and it was great to have some chairs in the room, too, so we didn't have to sit on the bed all the time. Sure, the carpet looked worn, but nothing else looked shabby and it didn't affect our comfort level at all. We always hung the "do not disturb" sign on the door overnight and were never bothered by housekeeping. Plus, the location was perfect - a block in one direction to the metro, and a block in the other direction to the bus. It was extremely convenient to get around, and close to plenty of restaurants, shops and things to do and see. We got an excellent deal on .Price..line. and were very happy with our stay. The water temperature in the shower fluctuated a bit during peak showering times. Also, the mattresses were harder than I'd like and thus not that comfortable for me, but that is subjective. Pillows were quite flat, but they happily sent us more when we asked.
We were given a suite which we hadn't booked but was perfect for a family with a sofa bed for our 2 year old and a cot for our baby. lots of space and comfort as a result. one of the reasons we chose the hotel was for the swimming pool which we thought would be nice with children. Unfortunately it was freezing cold, too cold for the baby and our 2 year old was shivering for an hour after using it!
Thhe Breakfast Buffet was fine! The Hotel is really old and you see it in any corner! The carpets are from the 70´s the curtains were so dirty and even damaged! It was difficult to close the curtains to get darkness in the room to sleep. Even the uniforms of the staff were obviously used and old like the carpets! Not a good feeling to stay in that house.
It did not have a bathtub or a cabin, which made it hard to shower.
Food quality, service, room standards
I found this gem onTtrip advisor & booked a triple room for my b/day weekend away with my friends. Fantastic price for a 4* hotel in the buzzing district Mitte which is near to everything! A tram stops outside the hotel & the train station is a 3 minute walk. The staff spoke fabulous english & were very helpful. Would love to visit Berlin again, will tell all my friends about this hotel! No biggie really, but you have to be careful when using the shower as the water escapes out of the wet room onto the hotels carpet. No irons in the room for saftey.
Great location, funky rooms, fantastic shower Woud have been nice to have had tea and coffee making facilities in the room
The apples in the room and the location There was no WIFI in the the rooms. At this price range it should be standard.
Clean, warm and welcoming. Staff helpful and polite. All facilites worked well. We quite liked the idea of "Breakfast to go" however the content was not what we would normally have for breakfast. tunafish and cucumber bagels are not appetising at that time of day. Croissant/ brioche would be a much better option ( and probably less expensive)
Nice and modern room with staff that Was very helpful. Excellent location. Nice bar. Tiny breakfast
The place has style and panache plus a good location. Service is attentive.
Room was very comfortable. Nice modern design. Seating space was excellent. Attention to detail was good. Lots of storage room. Views and windows were fantastic. Staff were very friendly and helpful. Breakfast in the hotel was very good. The bar downstairs was very cosy and the staff very helpful and friendly. Would have been better to have free Wi-Fi internet access. Air conditioning was a little noisy.
It was great!!! the rooms are really unique and the location is perfect. some prostitues on the street but adds to the character. the U-bahn is right there and takes you directly to checkpoint charlie. the hotel is 4 star and feels classy that my sister did not get as cool as a room for the same price