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We loved the hotel...great location, beautiful decor, comfortable and clean, plus the Aqua Dom view was outstanding! We'd stay here again in a heartbeat (and we will be back!) Nothing!
The magnificent aquarium, very helpful and polite hotel staff, very close taxi station, nice ambiance of the lobby the room temperature can be warmer, not enough english channels on the tv
The atmosphere and ambience of the hotel was amazing. All the facilities where top class, in particular the spectacular 15m high aquarium within the lobby area. this is well worth a visit alone.
service staff was very helpful and polite, above expectations room could be warmer
the fact that a 5 star hotel did not include slippers and bathrobes in the room, and that the furniture was at ikea-level standards
Great location near the museum island and Alexanderplatz. Friendly and helpful staff, original setting with huge acquarium in the hall. We had a double bed but it was actually two single beds joined together, uncomfortable gap between mattresses, not to be expected for a hotel of this level.
the aquarium is spectacular and the hotel at all is very modern; location is very good but still quiet (Museumsinsel) and for two to three nights the place is nice, many different restaurants, excellent breakfast rooms are small, no luggage service (you need to get your suitcases up yourself... and out again to the taxi... 5 star??), atmosphere of the main hall is like a 'railway station' - very strange acoustics and a kind of cold,
The view of the aquarium from the room was super! Good location. The bar was a little pricey!
Staff were efficient, friendly and accommodating. Our room was very comfortable and well designed. Room service and breakfasts were excellent.
Location was amazing. Lack of air conditioning, though I gather that's usual for Germany.
aquarium Staff not as professional as I would have expected - we arrived early and left our bag, were told they'd phone when room ready so we went for walk in snow and never got call. Also concierge tried to charge us for free internet.
The staff, the balcony, the room and the aquriam.
Very good location. Close to everything Rooms are a little small
Location is great, price was fair, view was good and bed was pretty comfortable. Room setup is kinda funky... The shower is open to the room with clear glass doors all around which would be a bit awkward depending who you're traveling with. There's a curtain to divide the room but it still weird... Cleaning is sub-par. Bleach stains on the floor never look good. Sink wasn't draining which was an easy fix for us but the faucet was hanging on like a loose tooth. Overall the room we had needs a good once-over. That was one of 1000+ rooms available so that might be different than many others.
location, close to shops and public transportation checking in reminded me of Las Vegas. Very slow and long lines. Rooms were very small. Toilet in closet like room next to shower with glass.
Location was great.... Loved the spa. The rooms are very comfortable. No free internet.
Staff was extremely helpful. Location. Great view. Tidy no fuss rooms. Price. Wifi sucked. (plus it cost 9€ a day— they were apologetic and did make adjustments.)
The hotel location was good for seeing Berlin and the sights in the area. The bar was very nice and the young lady who entertained was very good. The staff at the front desk were not helpful and gave us bad information on where to go in Berlin. I was disappointed because most hotels I have stayed at around the world the staff almost always gives great places to go to and see. Their advice on where to go and eat were less than what I would expect from a staff of a major hotel The consierge comments, that there were not many things to do in Berlin, was so disappointing. We found on our own, some great things to do and see.
The Internet connection was not good. The speed was low and the connectivity was lost every now and then. To begin with, for a hotel like yours, it's already unacceptable that the Internet is not included in the price.
It didn't take me long to figure out that customer service was not a main priority. I had to ask to have my air conditioner checked three times before they moved me to a different room. It was clearly an inconvenience 2 the customer service desk to do this. They also had me pack up all of my things and bring everything all the way down 28 floors before they would tell me where my new room would be. It would have taken a lot less time just to know and put my things on a cart and go directly to the room I was being transferred to. They did not say sorry for the inconvenience or anything. I even checked out a day early and they didn't even say anything about it. It was almost like, they looked at my situation as though it was my problem and why should they do anything for me? The fact that the staff did not care. The hotel is completely surrounded buy a square that smells like garbage and urine. There were protesters and police officers everywhere. Until late at night I could hear chanting over and over about Middle East War.
Excellent location with access to the trams, S and U bahn. Comprehensive breakfast that was more than adequate. Awkward transparent walls around the shower with only a white curtain surrounding it. Makes it a bit awkward if traveling with a friend.
Price, location, view, breakfast. It was very warm in the hotel room. Too warm. The bathroom tub didn't drain well, and it was a hassle to get in/ get out of it. Concierge was not very helpful.
I appreciated the helpful staff. They were great and went out of their way to provide you with what you requested. It was great to have access to internet without paying a fortune, especially when I was reviewing places online that I wanted to visit while on my trip to Berlin . The lounge was wonderful for drinks, snacks and breakfast. It was available at all time. The website does not do the hotel justice. It gave the appearance as "hostel" like, but it was nothing like that at all. The rooms were simple and spacious and very comfortable for sleeping. A very modern design feel. Because the hotel was so new, it did have a new smell that was overwhelming at times. I did not like having a room across from the elevators. I found it noisy, especially late evenings or early morning. I would have liked a few more english channels on the tv. I was out during the day so to relax in the evening with some variety other than news and one other channel would have been nice.
Close to restaurants, shopping, public transportation, Museum Island. Rooms are good size. Roof top restaurant-area has free snacks all day. Good breakfast with hot entrees. Room is a bit dark. Television doesn't have enough channels in English.
Location close to heart of Berlin with a short the major museums, Unter den Linden, the S-Bahn. Immediate neighborhood is lively, interesting, and fun has much to offer in the way of shopping, cafes, markets, historical sights. Everything is within easy walking distance. Hotel staff is friendly, helpful and well informed. Upstairs cafe which serves breakfast and healthy all day snacks is a real bonus, as its adjacent self-service bar, computer stations and comfortable lounge area all with great views over the neighborhood. We thought that the shower and bathroom at the window side were brilliantly designed with worked well as office/dressing room/bathroom combination. We appreciated the many electrical outlets. Free internet worked well.
everything! amazing design features, really great staff, good size room, good breakfast. nothing.
It was different from what a standard hotel is and the experience was great.
The location is great, the staff was very friendly and tried to remedy the problems that occured. The business lounge is very comfortable, has a beautiful view and offers drinks and snacks 24 hours which is very convenient. The design of the rooms is good, but not always very functional. Given that so many problems had occurred during my stay, the manager offered to invite me for a free stay next time. The heating did not work, it was cold in the room. I was offered to move into another room, but the staff could not find any free room where the heating functioned. The tiles in the bathroom/toiled are not heated and cold which is very uncomfortable. The room I moved into, had no slippers, the tv screen was blurred, a plug hang out of the wall and the toilet door knob fell off when opened. I drew this to the attention of the staff - I got some cheap spare slippers (not the original camper ones as foreseen). The hotel is quite new, but for the image the hotel wants to give and the room price, it was too many problems that the staff should have noticed and not the guest. Also, the bill should have been reduced significantly out of courtesy.
Nice design (for creative people), good bed (possible to get enough sleepl), friendly staff, near the center of the city no
Good design hotel with cool service concept.
location,quiet,breakfast our second room (for our friends) was dark and small but quieter
The position of the hotel is great and the room was clean and comfortable.The breakfast we excellent.
Convenience to museums and S-bahn You insisted on 50 euros for a 2-hr delay in checkout, which we chose to avoid at great inconvenience to our departure
Very convenient for transport to sites, shopping etc. Very close to good restaurants, bars and other evening entertainment. Staff were friendly and helpful and the meal we had in the hotel was really good too.
Location and price Furniture ( looks cheap)
central location, reasonable price no bath tub, internet expensive
the situation, comfortable beds, clean, good breakfast and timetable
Welcoming, very good location indeed (1 minute from S-Bahn, Hackescher Markt, Alexanderplatz, bus stops, cathedral, etc... yet extremely quiet), comfortable and quiet room. Room was a bit small, but it was a single so I'm used to this kind of thing and it was better than most.
Good location (in 3 minutes away from museums' island and Berlin's Dome), very tasty breakfasts, responsive staff
Spacious room. Quiet. Location not quite near busy metro.
The location is really good. Breakfast excellent, good price. Room interior was really nice and bed was super. Next Berlin trip I will also stay with you.
Very clean modern hotel, ideal location for our 1st trip to Berlin, would not hesitate to stay there again.
Great location only five minutes from metro and train stations, shopping centres and restaurants. Hotel clean and comfortable. Reception staff very efficient. Wifi extra charge (very expensive) in rooms and only free in reception area. Hotel expensive.
Very nice rooms and bathrooms. Keycard access. Good location. Value for money. An overall excellent choice. Wifi was very slow.
Central location, clean, modern, friendly staff be it in german or english. Great value for money. Bar drinks and breakfast in the hotel are a bit expensive (let say above Berlin average prices). Nobody forces you to drink or take your breakfast at the reception thougj, and Berlin is full of opportunities. Slow Wi-Fi too, and inaccessible from the room.
Location Everything else
- Good location - Storage lockers were broken, so I needed to lock up my suitcase at the trainstation. I found the last available locker. If I hadn't gotten that, I would have needed to wheel my bag around Berlin the entire day. I got in a few hours before my room was ready, so I didn't have another choice. - The room was dirty, but that was probably more of a function of the 5 other people staying in the room. The nice thing was that none of the other 5 people slept in the room, but were out all night. - Our room's bathroom was out of toilet paper. Why didn't the staff see that?
Safe and very clean. I satyed in a 8bed room, but it felt like 4bed room. I hope there is a microwave or something.
Location is good, building is modern/trendy. Bathrooms were never clean, dirty pillows and mattress. WiFi is useless, almost never works and super slow.
My husband and I stayed at this hotel for 5 nights and we had a wonderful time, we stayed in the executive suite which was large bright ,modern and clean all in all we enjoyed our stay at Lux 11 and would definately stay there again as the location was also good! A couple of the reception staff were not so friendly and they forgot our morning wake-up call, luckly I woke up anyway!!
I was a bit disappointed as I expedted a better design/ quality. I booked a superior room but actually got a 30m2 double room with just one window. Also the traffic noise during the night was a bit ennoying. I would not recommend it to others as you can get better accomodation for this price, e.g. the "Q". Please see above
Excellent location. Staff are friendly & helpful. Design of room is very modern, amenities used are of good quality "Aveda".
very central no porter to help with luggage.
Near Alex Platz and nearby bakery and minimarket.
everything was very good, the size of the room and the price were excellent
Location of the hotel is good. Many restaurants and shops around the area. The hotel staff did not give good instructions for public transport. The tap in the sink is very low makes it very inconvenient to use. You may not want to share your room with a friend that you are not too familiar with because its a open shower and sink area which is right next to the bed.
Great location for Mitte district, travel, shopping etc. and very good hair salon downstairs. Staff were not at all helpful when asked to assist with restaurant bookings/recommendations or usual requests that you might expect to be met e.g. a telephone call when the room is ready as it was delayed when we had arrived. Furthermore, we paid for a balcony room but did not get one. When we complained about this upon receiving the bill, we were told that some superior rooms had no balcony.
It was calm, clean and comfortable, and the staff were welcoming and helpful. Felt that the supply of tea/coffee bags was inadequate, they should have been replenished each day. We also felt that the breakfast was mean and overpriced for a hotel of such a category.
Great unique and hip hotel for young travelers, fantastic location. Poor option of late night food & staff did not mention breakfast was extra (appeared as though it was included).
I liked the restaurant, excellent food and very nice service. Location is great too. Reception area and friendliness of the staff too. The elevator and the corridor leave an impression that you are entering an old building; not very fancy for a design hotel. The room was very cold when I arrived (the guests are supposed to turn the heating themselves?!). Also the view on the backyard is not very nice either.
Excellent location, very friendly staff, comfortable room, great design. No problem with early arrival, i.e. I got my room about three hours before the official check in time. The tiny Weinmeister street gets clogged with traffic in the mornings and is noisy (yet location is worth it). Breakfast is a la carte only (I prefer buffet). Some may dislike the absence of minibar in the room. But these are not serious complaints, all in all the hotel is really great.
Great design hotel with lovely and helpfull staff
Very good location, innovative 'high tech' decor and facilities, very helpful and friendly staff with good english if needed. Liked iMac and nice washroom / shower. Room had some lack of storage for clothing and no bedside table in rather unconventional design. Relatively expensive for drinks / breakfast.
Nice location, wonderful design, very clever staff, I liked the 24h breakfast concept a lot! wonderful bed. home like atmosphere in the bar. Egg and bacon cold when breakfast served at night
the bed in room was the high light,staff behind bar were very help full the room are to small with very poor wardrobe,the apple was hard to use with the staff not bothering to show the room or facalaties
The central place of the hotel. The very kind personal. A wonderfull breakfest.
location was great, breakfast was very good, and staff was very friendly
Very helpful staff, very pleasant room (for nights 3 and 4) and excellent breakfasts. Small and noisy room first 2 nights (hotel was full)
Location, warm and polite attitude of staff. N/A. Everything was fine!
Good position, very clean, nice staff small room, bed on the corner
The staff were outstandingly helpful, the rooms clean and comfortable, and its central location was excellent for sightseeing. Many attractions were within walking distance and there were bus and rail stops nearby. Outside rooms are noisy and the rooms overlooking the internal courtyard are more expensive.
location small room
nice location/ good beds/friendly people
I had a very good time there. Love the breakfast in particular!
Helpful staff Good location close to centre and S-Bahn Tram depot outside front door means noise for rooms at front, double glazing fine, but if hot, need windows open!
The hotel was great - the staff was friendly and helpful, breakfast was good, the rooms were remarcably clean. We liked the concept of the hotel.
Comfort and security.
H2 hotel fully booked on arrival, upgraded to Ramada next door, so this review relates to the Ramada.
Service by all employees, front desk, restaurant and housecleaning Good Restaurant with fair prices Good breakfast Nice modern room Good WiFi Easy access to public transportation It would be rated excellent if the Air Conditioning cooled the room! The room was too hot at night even with the thermostat set to the lowest position and fan to the highest. Made it difficult to sleep.
Reminds me of a Kimball or Westin chain - chic and comfortable. Great location in the heart of everything. Friendly staff gave me a complimentary beer.