Boston hotels in West End

Cons: Service at clink for brunch was absolutely TERRIBLE. By far the worst waitress I have ever had

Pros: We have stayed at this hotel a handful of times now and it never disappoints. Excellent from the moment you arrive to the second you depart. We appreciate this hotel especially at the moment due to its close proximity to Mass General Hospital.

Pros: Clean and great service

Cons: Room smaller than expected. Right over ambulance entrance to hospital and very noisy. View of hospital rooms!

Pros: Gorgeous hotel with great atmosphere. Great location.

Cons: Pillows on the bed could have been better.

Pros: Service.From the champagne upon arrival, bellhop assisting with luggage, beautiful room and lobby..

Cons: The server at lunch in the Clink was quite helpful in allowing us to order other items not listed on the menu ...but after that...was not very attentive... The hotel supposedly gave us a pet free room...we have family members with allergies...the idea that this beautiful hotel allows for cats and dogs in the rooms is beyond my comprehension...and should not happen...no hotel room that has had a pet potentially urinate, defecate, vomit on the carpets and or bedding..let alone shed fur everywhere would ever be truly clean again...

Cons: They charged me an amenity fee for things such as newspapers/gym/and coffee in the morning. However I used none of these amenities and was never told about the additional charge until I emailed the billing department after nobody would return my cal

Pros: Stayed here many tunes. Think the staff is not as accommodating as once was. Slow. Doormen with door. Lobby bar wait staff too busy. Could use another. Just wasn’t same hi quality

Pros: This hotel definitely put a lot of effort into the decor. The room was very clean, especially the bathroom.

Cons: A lot of people crowd around the only hallway to the rooms, so it's difficult to pass through back and forth to your room without feeling like you're interrupting something. There is a $25 a day "destination fee" that you are surprised by at the end.

Pros: Exceptionally well appointed, clean and did an excellent job addressing concerns surrounding the corona virus. Polite, informative staff.

Pros: My girlfriend and I came into town for a Celtics game and the hotel was a fifteen minute walk to the Garden. Room service was great. The restaurants seemed really nice as well, they were just closed so we didn't get to try them.

Cons: Parking was very busy with drop offs. The escalator going up was broken so you had to use the elevator around the corner. Our room was over what seemed like the loading/garbage area so there was a lot of noise from trucks. Like the garbage being dumped at 3 in the morning. The view was absolute garbage as well, as I asked for something high up but got the room looking at the loading docks.

Pros: The location is excellent and we have always had very nice rooms, up until now..

Cons: Our room was an ADA room - we did not like that. We don’t think we should have to remember to ask for a non-ADA room,. The hairdryer was minimally warm even on the hot setting. There were people out in the hall after 12 midnight making noise.

Pros: Very welcoming staff! The bathroom was beautiful and the bed was fantastic!

Pros: Engaging, friendly staff. Clean room, good accommodations

Cons: The exercise facility is terrible: an embarrassment to the IHG brand. Sparse equipment (no bikes), no saniwipes, no water (Water dispenser, no cups), jump ropes (low ceilings, ropes can't be used). In basement, no windows. Just awful.

Pros: Very luxuriously decorated rooms, comfortable bed, nice lobby, staff... Good location. Highly recommend this hotel.

Cons: Elevator was the worst part - had dirty mats and dingy lighting.

Pros: Convenient location, welcoming staff, very accommodating

Cons: Bathrooms could be updated

Pros: Location

Pros: The staff gave us a wonderful greeting at check in and the process was quick. Room was tastefully decorated and the king size bed felt great after a busy evening in the city.

Cons: The only think I can think of would be the placement of the hand towel rack. It was located right between the sink basin and toilet. Which also happens to be above the garbage can.

Pros: Good location. Clean and comfortable .

Cons: Room 405 was noisy. Both from the street, late crowed from the venue nearby and early garbage trucks, and from the elevator. Definitely have earplugs with you...

Pros: Every experience in the hotel was exceptional

Pros: The location was perfect for hockey

Pros: Location

Cons: Valet

Cons: They charged a “resort” fee, and there was nothing worthy of this fee. Very small common area.

Cons: The shower was terrible. Could barely get warm. When I arrived, I indicated this would be for one night only and they indicated I couldn't do that.

Pros: Close to TD Garden. We will definitely stay here again the next time we go to a Bruin's game. Convenient valet parking.

Pros: This hotel was very clean and the staff were very nice.

Cons: The hotel and everything about it was amazing, but the beds were the worst that I have ever slept on. My husband and I couldn't sleep at all, then demolition was being done below us and we could hear it at 6:00 am. That was a bad time for that.

Pros: Quiet. Great location near the hospital . Excellent control of the heating/cooling system

Pros: The area was good for me as a relative is in Mass General Hospital

Cons: The staff was not courteous. I did not have a very good stay. The person on the morning desk lied to me about the pending charge on my credit card. When I called to inquire I was told the manager would call me. When the manager did not call a person on the desk , Deborah yelled at me that when the manager was out of her meeting she would call. The manager never called. The staff there is unkind, unfriendly, and disrespectful. I was not given the room I booked at the outset. I was not told the king room I was given did not have a tub. The floor I was on was very noisy. Yelling and slamming of doors. I did not sleep well. After a day of worry and stress about my relative in the hospital I certainly did not need to encounter uncaring individuals at the hotel. Even on the phone when I called to inquire about rooms the person on the desk didn’t have a blue about rates or senior discounts or booking matches. I ended up on booking .com which I didn’t even want to do because of the I un-knowledgeable staff at that property. I would not want to stay there again. I felt they did not care about me or my concerns as a customer.

Pros: Cleanliness

Cons: Price of the parking! Question 3. Medical trip

Pros: Was a really good. Clean with friendly staff . Nice bar area downstairs. Decent rooms

Cons: Nothing

Pros: location, staff, historic details

Cons: Paid for a deluxe room and the room was absolutely freezing. Called concierge once it was clear the heating system wasn't working right (wouldn’t get warmer than 66 degrees) and all I got was a thin blanket from housekeeping. Room upgrade not worth

Pros: Closest I could humanly get to Mass General Hosp Quick check out Available hand sanitizer

Cons: Missed little fridge

Cons: Toilet took 3 to 4 times to completely flush Shower curtain was loose on the rod No fridge

Pros: I close to the hospital since we had been staying at a different hotel the other visits

Cons: We were told we'd get a discount since we have 6 month check ups at Boston Mass general and we didn't get them ☹️ also I was told breakfast was complimentary and it wasn't

Pros: Location

Pros: location was great

Cons: a bit dated, toilet didn't work very well

Pros: Location

Cons: Bathroom drain was slow, you were standing in water that did not drain, moldy bathroom around perimeter