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It was conveniently located next to public transit and hotels. Rooms were very nice and spacious.
Cleanliness and accessibility of the hotel Elevators. levators were too busy and the wait was too long.
Great location if you want to stay in the Back Bay Area. Clean rooms and linens. Staff was attentive and quick with requests for more towels etc. Got a great deal on the rate through a promotion on KAYAK, under $200 a night for a holiday weekend.
Very spacious rooms, great location next to restaurants (a lot of them), shopping, transportation, you name it. Kind of too big. Lobby was filled with tourists and flight attendants, just really massive hotel. I prefer boutique hotels.
I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise! The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
Great greeting at the Spg counter.
It was a wonderful experience. Very quiet and extremely friendly desk attendants as well as valet service. Valet parking needs to clarify outdoor signs.. I originally thought it was $50 per night, not just one payment.
Ist should be normal to use WLAN for free. Noisy room next to elevator.
Loved the location and the view from my room. Overlooking the river and right next to fun shopping and wonderful cafes.
All in all it was an okay stay but there was an insect in the ice,no refrigerator in the room, and we had a very loud neighbor at 2 in the morning.
Friendly and helpful staff Parking at $52 is a complete rip off and makes the value of hotel not worth it
The staff were courtious, helpful, and attentive I would have liked to have had tea making facilities in room. (I think that guests would only tend to use such facilities only at times when Commonwealth Coffee is not available).
We travel alot and I don't think I have ever stayed in a nicer hotel. The rooms were exceptional from cleanliness of the rooms to the friendliness of the staff. I will never stay in another hotel in Boston but thisone. Nothing!
Smelled good, friendly people, the room, the fancieness Issues with my prepaid credit card apparently they're not accepted. This should be noted somewhere when booking. I didn't have another credit card or enough cash. In the end it was worked out but it was unneeded stress. When checking out (645 am) we needed to wait for a bit. There was no staff at desk
The staff was very nice. Service impeccable. Beds were so comfortable!!!! We will be back!!!! There is not a single thing I did not like about this hotel. It was wonderful!
Shower head needs replacing room 410
The location The TV was not working
Great location near fenway and bu. The staff, while very nice and commenting about my surgery, were not very thoughtful in putting someone who just had knee surgery in the furthest room from the elevators. Poor choice of room for a disabled person. Very nice cheese plate, but I would have rather had a room not at the end of the hallway post surgery.
Service was great, Room and amenities were lush. For a BU Alumni attending some University events it was perfectly convenient! Valet was a little pricey...park on the street if you can but the Valet guys offered great service! Valet parking was pricey for Boston!
The comfort of the rooms and the location.
Very good hotel, spacious high quality rooms, professional and friendly staff Location wise okay but not superb but on top of tube station and taxis enough available
The location is fantastic, service friendly and helpful, and the room immaculate. The 2 restaurants downstairs are among the best in the city.
Room was great; location superb to Fenway for Billy Joel concert, and staff was fine. Valet was extraordinary! However, had to negotiate with staff at desk to get room reserved. Booked at Hotel.com and reserved the Fenway Room which is shown on their website as looking over Fenway Park. When we asked for it upon arrival desk clerk told us a lot of people THINK it looks over Fenway but it doesn't. Even if it did there was construction obliterating any view. (Picture on Hotel.com misleading: hotel is on Beacon Street a block from Fenway Park). He gave us a "Kenmore" room which looked into alley-type street. Asked for refund of difference, told not done, but upgraded to suite. Satisfied with new room..
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
The bell man Lanis, was wonderful. He was funny and eager to help me. He gave good advice and great recommendations
Easy to get to many places. Wonderful room double beds and separate table and chairs. We were on college visits, close to T station, shopping and even a visit to the Boston Public Library. Staff was very attentive.
Luxurious rooms Well equipped Nice ammenities
Staff was very attentive. Great gym! No indoor pool :-(
beds were comfy room was so dirty
Very clean and comfortable
- Location - Rooms were nice - Price was reasonable - We stayed there partly because of the rooftop pool, but they sold so many "day passes" on the weekends, that hotel guests like us couldn't get a chair. It was an amenity that they sold right out from under us. Boo!
Large bed. Excellent view. Robes were comfortable. Location was amazing. Walls were thin.
Yet another fine experience at The Colonnade! Comfortable rooms, great staff, Rooftop Pool and a Rubber Duck!!! Highly recommend!
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
The staff was very friendly and eager to make our stay as pleasant and comfortable as they could. The rooms were very comfortable. and quiet. The kids really had a good time in the pool. I found a bobby pin in the bathroom that didn't belong to us. We ran out of shampoo and conditioner. There was no soap holder in the bathroom. The soap bars were too small for the wire holder There were no hand bars in the tub enclosure that an older person,such as myself, could hold on for support while leaning over to wash their feet.
Location was excellent! Our shower head was spraying onto the ceiling and wall. It made puddle in our bathroom.
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
yes it was good yes it was good
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
Located within steps of Fenway Park and the Kenmore Square T station, with decent restaurants within two blocks, the location is wonderfully convenient. While room rates vary from week to week, they are usually well within my reach and very low by Boston standards Somehow the hotel didn't have my booking, but I had a copy of the on-line reservation and payment. They were able to accommodate me but there were some uncomfortable minutes. The room wasn't ready until 3:15, which is unusual for them.
This hotel is very well located in Kenmore, where there is a little bit of everything around, a T stop, buses and walking distance to Newbury street and the shopping area. Specially, it is very close to Fenway Park for those who are interested. It was comfortable and we had everything we needed, including free wifi in the room. Our stay was perfect. I believe the prices are a little high for what you get in a 3 star hotel. But, in Boston, the hotel prices are high in general. In this hotel you are basically paying for location.
Location close to our meeting in Copley Square Very dated. Old windows that don't filter street noise even on 6th floor. Worst of all is their ridiculous cancellation policy of 72 hours prior to arrival. They wouldn't waive this even though I had just reserved online 50 min before. This place is an overpriced dump!
Price Location Staff $10 gift card to restaurant Hallways and rooms were dated Noise from the highway was excessive - no window soundproofing Wifi speed Elevator speed Lack of outlets (especially near the bed)
I selected this hotel for its proximity to places I wanted to see & the fact that it was a historic building. Bathroom was very clean, but awkward. Bed was comfortable. Staff was friendly enough. Room was stuffy & AC cooled very slowly. As I was on the 5th floor, they'd screwed the window completely closed, so I was unable to use it for venilation. The paint was peeling off the baseboards. The furniture was old, cheap & veneer was peeling off. Mini-fridge wasn't even on. Carpet was visibly stained & dirty. Walls have not been updated for sound, as I could hear the lady in the other room constantly coughing. Shower could use a rounded curtain rod for more soace, as the tub is mostly likely from the 50's and quite narrow.
The building was old but well maintained and clean. The room we had on the top floor had a broken air conditioning unit, so it was an uncomfortable nights sleep
Staff was friendly, location is pretty good. The hotel interior and rooms need renovation.
Beautiful older hotel: clean, well maintained and updated. Great location: BU, Fenway, Kenmore Square T, Yawkey Light Rail station Friendly staff $10/day coupon for the nice hotel restaurant Great rate via Kayak over Christmas week Really nice suite upgrade with living room and kitchen My 2nd floor room transmitted a lot of traffic noise from the adjacent Turnpike Nice "Full" kitchen with refrigerator, sink & microwave, but no utensils, plates, cups, silverware or cookware. BYO everything. Very basic fitness room.
Price Location Cleanliness Friendly staff Small rooms Hotel itself could use some updating
Convenient location Very antiquated but in good shape
Clean,well place and good price.
Very close walk. Could even see the park from the window Pretty basic and bare bones. Nothing special. But booked for location Reservation was under wrong name and address and it took forever to check it
Me and my new bride spent our honeymoon at the verb and had a great time the staff was super nice the hotel is in a great spot to get around the city and see everything Boston has to offer definitely going back one day The only down side to the stay was that it wasn't longer and the restaurant wasn't finished yet for us to try
Convenience to Fenway park which is why we were in Boston. Close to restaurants and bars Airconditioning was not good. Several of our rooms had to request fans. Disappointed pool was closed the first day. That night saw a rat swimming in pool. I know price was based in reds of being in town but was pricey. Could have included breakfast at that price
Convenient location No true lobby Room smelled musty Inconsistent quality of staff Has a free continental breakfast but nowhere to sit and eat
Great staff, clean facility and good sized, comfortable room with a nice large flat screen TV. Fun 60's style rock and roll theme. Directly across the street from Fenway Park, so if you're going to the game, it couldn't be more convenient. I would recommend this hotel, and would stay there again if I ever make it back to Boston. The restaurant wasn't open yet, but was supposed to open in only a week from our stay. It's only a minor thing, but I wish the chair in the room had wheels on it.
Everything was amazing . From the wonderful friendly staff to the comfy beds and swanky vintage 60s ish vibe . Love the look of this new hotel and would def stay there again Nothing . Wouldn't change a thing
$45 for overnight parking was a bit much. Added to nightly cost blows the comparison of cost to other hotels.
The room was spacious and comfortable. The beds were also comfortable, and we enjoyed the large LG flat screen TV! All of the amenities were new, and we loved the location and decor! The staff were cordial and helpful. We will definitely be returning to The Verb!
Nice update to the space. Very convenient location. Good Rates Bathroom walls were slightly discolored, otherwise clean.
The location was great. The staff was friendly. The rooms were cool and a decent size. I ordered a room with one King sized bed and got one with two Queens.
Spacious room. Clean. Great work space to sit and work on computer. My door was right next to the exit door for the floor and I was woken up at 2AM three night in a row as a roust crowd came back from the bar closing.
-unbelievable location!! Room looked at Fenway -very friendly and helpful staff - Not a lot of rooms, so it feels a little more exclusive -free wifi, although slow -complementary bottled water -very clean and felt almost new -allowed to bring drinks and snacks to the pool (including alcohol) -mostly families and mature occupants -Breakfast is expensive (e.g. $4 cereal, 10 eggs and bacon) -parking is not included (unlimited valet for $40/night) -rooms are very expensive when the Red Sox have home game -wifi was "slow" most of the time
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
croissants/view from room/location
Peter Dangelo was great and extremely helpful. Kudos!
the location was not well signposted
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Perfect position and really nice room
The location and full kitchen facilities. It was within walking distance of all activities we were involved with. Excellent location for subway. Shower heads were extremely noisy. Adjacent room shower woke us.
The responsiveness of the staff was good when there were problems. The room had not been checked properly prior to being let to us. We had to change rooms as the first one had blinds that did not fit the window so our privacy was compromised. The second room in which we stayed was not clean including plates in the cupboards. We had to wash them before use. The tv did not work due to a broken cable. We had no way of controlling the heating when it was chilly and had to call for it to be switche in on more than one occasion. There were no cooking utensils or cutlery in the room and the gas cooker would not ignite automatically with no provision of a manual lighter. The carpet was filthy around the edges, the whole place needed a good clean, thick dust lay along the edge of the carpet.
Lots of space, kitchen facilities, nice street, friendly staff, close to shops, including Prudential Centre and Shaws supermarket, great value - $140 inc tax for a one bed studio. Shower took a long time to heat up, we guess this was because we were in the basement apartment and the boiler was at the top of the building. Think the place is being slowly overhauled as some of kitchen/bathroom units look a little bit bashed, but another suite we looked into as it was being cleaned was really well furnished. Our flat was mostly lovely though. The carpet leading to our room, down the stairs needs replacing and the room next door is the linen room and a big basket of dirty linen was sat in the corridor at one point, but overall this didn't affect our stay. The aircon filter was not clean though so we didn't use it, it does need cleaning. Check in area was cluttered.
Love the location, very close to everything we wanted. Fenway was just a quick walk away as well as a few nice bars. However there were two different tram lines just a few blocks away to get anywhere not within walking distance. Room was small but clean with all the amenities required. Didn't care for the coffee, however there was a 711 two blocks down that had green mountain coffee so all was well there. Also didn't care for having to park a few blocks away, but for $15 a day parking, it was better than getting a ticket.
Great location, well-furnished apartments Not handicap accessible and no mention of that on the website or in any of the information provided. My room was on the 3rd floor in a building with no elevator. The only interaction I had with staff prior to check out was because I emailed to ask them about a late arrival; did not talk to or hear from anyone else other than that.
Back Bay neighborhood townhouses converted to hotel . . . didn't "stay" in Boston for a night --- I lived in Boston for a night . . . love this place . . . will be my 1st choice for Boston in future
We lived in Back Bay in the past so the old sounds and smells of an authentic row house were familiar and expected when we reserved the room. It was clean, albeit old and aging, the kitchenette useful and well supplied, the chairs and table at the bay windows and view very nice. There are stores nearby for food as well as nice takeouts. It is not for everyone - but we loved it! To be in the center of Boston for that price was fantastic. We were able to air out the smell of febreze or the like. It was not needed and if it had not aired out, it would have been a problem.
My new wife and I honeymooned there for one night. It was an old building, but clean and well-furnished. Each little apartment has everything you need, plus ours had a nice view. The bed was fantastically comfortable and we enjoyed being able to eat food we made ourselves at at little table. Staff was kind and pleasant to deal with. This place is not new or renovated or fancy by any standards, but well maintained and cozy, and a great value. Would definitely stay here again and recommend to anyone looking to stay at a decent place in Boston for a good price! The cheap shampoo and soap provided smelled a little weird, and there was a funny little device on the wall that may have been meant for a lamp or some device that had exposed wires. We parked at Alewife station for $7 and took the T in because the parking at Copley House is $20 and the cheapest around (and we hate driving in Boston traffic). Still, the good outweighed these minor inconveniences!
The price for being two blocks away from Prudential center was great as the event I was attending was being held there. Clean sheets, floors, and otherwise. Friendly and helpful staff! The walls were thin enough where I could clearly hear any noises including coughs, grumbles and otherwise of next door patrons.
location 2 flights of stairs
feel very easy to stay The window can not open, so the room lacks of fresh air.
My room had been recently refurbished. decor very nice - and good size. would be good for longer term stay as it had kitchenette. Stairwell was narrow - no elevator which was not an issue for me, but might be. also the office staff was not always present: "on break, back shortly, sorry for inconvenience"
Great facilities for an extended stay. Breakfast couild be taken in the lounge or taken to your apartment. Good level of equipment an the rooms were well appointed. Free wifi.
Close to shopping, entertainment, transportation, restaurants.
Location, staff. Just needs some sprucing up! Just needs sprucing up!
Hotel is clean. Swimming pool spotless. It is far from the attractions. You will have to take a taxi or Uber (approx. $10) Very close to Fenway, walking distance.
Close to NE university. No restaurant for breakfast but good inexpensive breakfast place just down the street within easy walking.
It was a convenient location. For the price, the hotel was very shabby. It clearly hasn't been rennovated in a long time and was just kind of depressing. For how much they were charging, the hotel should have been much nice. I was disappointed.
Location AC off during my stay it was 45 degree outside I have to open the only window.
The staff were very nice. Location OK to resturants The size of the beds were small. Had 2 double beds and they were short. Charged for car to be parked. No continental breakfast or even coffee except room coffee Bathroom was small Needs updated
I know it's Boston but still overpriced. Had a lot of luggage that I by had to climb stairs with because there was no elevator. Small bathroom. No electrical outlets.
The beds were super comfy Rooms were very cold and for the quality of the room that had outdated appliances and not even a mini fridge, the price the price was a little high and the fact that guests have to pay for overnight parking is slightly ridiculous.
Convenient location & best price in area Friendly service Attractive updated decor Comfortable bed Thin walls... noise in the hall and a little from the busy street interrupted sleep. Shower head is too low for moderately tall man. Loud A/C (which was a bit of a plus because it muffled hall noise, but still...) Was hard to get curtains to close out all the street light (and it's a bright street)
The staff was wonderful, let us use their microwave and managed to get us paper plates and utensils on short notice. The location is marvelous. We will be back. There was simply nothing to complain about. Oh, it was a little tricky to get a consistent temperature in the room.
Clean, Right price and big rooms There was remodeling going on.
The staff and the location were an are OUTSTANDING!!! No refrigerator in the room. Water pressure was to low for a good shower
Location is terrific Staff was great Property is clean Older property showing some of its age
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
the wifi was not working both days I was there. Very inconvenient if you are on a business trip.
Clean, great location, if you're looking for location and convince it's great. Kind of a fancy Hostel. I think they can spring for 2ply toilet paper & tissues.
Great location on Beacon street close to Fenway Park, Prudential Complex, shopping, etc. No elevator and 5th floor rooms are good hike up the steps after a long day sight seeing in Boston. Mattresses on bed seemed old and overly soft.
Location was pretty good for an event at Fenway Stayed in the Constitution room. Bathroom was microscopic with very amateurish remodeling. Looked like someone's uncle did it as a favor. TV was low def and mounted so high it was hard to watch. Beds were ancient with very saggy and noisy box springs. Felt more like a stay at a cheap summer cottage with second hand furniture. Definitely would not recommend for anyone used to staying in decent hotels.