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Really like the restaurants handy on the property. And the snack station. The shuttle service to the car rental and the airport was great. Made it very convenient for us to return our car and leave for the airport closer to our flight time.
convenience, access to terminals, nice and very comfortable room expensive
Locatin. They had difficulty finding my reservation. I waited for almost an hour for them to figure it out. No offer of assistance with luggage. No ice or tea supplies in room. Bathroom corners dirty. Some furnishings a bit shabby. Some wallpaper peeling. Needs renovating for charging such a high price.
It was very nice to walk right off the plane and into the hotel. Someone starting slamming doors very early and woke me up. It's too bad either the doors don't close more quietly or the rooms were better insulated for sound. I wasn't bothered by the aircraft, just the inconsiderate guest or staff member who was making so much noise.
Great front desk help, convenient right to the airport and great restaurant Shower drain was awfully slow it was like taking a shower and bath at the same time
Airport location Food prices. Internal restraunts are very proud of their menus.
I liked the bed. over priced for the room i recieved but i wqs flad to have somewhere to lay my head the bathroom
location very close to airport trash not emptied from previous guest in bathroom
Proximity to Logsn is excellent. Views were great! Lack of restaurants, parking should be included.
My stay was terrific. An overnite because I had a car rental and an early flight next day. The people at the Hilton were so helpful--the doorman/valet especially who helped me by directing me to the rental return that was close and sending the hotel van to pick me up. I returned the car and walked out and into the Hilton van. The facility is luxurious. A Starbucks in the lobby! I used the full exercise and weight room, lots of machines and plenty of room, with changing rooms attached. Adjacent, the pool and large hot tub were fully operational and super clean. My room was larger than I expected, well kept, and the bed was super. The staff here and management deserve many kudos for making this Hilton a first class facility. Thanks!
24/7 shuttle service was excellent Bag check after having check out was convenient No complimentary breakfast No complimentary Internet
Location was great The line to check in was very long for 1030 on a sat night. We got a room that smelled like smoke covered up by cheap perfume. We called down to the front desk. After 15 min of no one calling back, we went downstairs, got another room and the key didn't work. We went down for a third time and finally got a room and the key worked!
Extremely convenient to the airport and great shuttle service. Room was very clean and comfortable Being extremely convenient to the airport, it was a hassle to get into town to do anything or eat anywhere other than the hotel.
Great views of city and harbor. At the airport. Very expensive. Restaurant is very pricey.
View of airport and Boston Harbor Clean and comfortable Expensive
Nice and convenient place for an overnight layover. Easy access to the airport on the hotel shuttle.
If you want to be close to the airport and not break the bank, this is the place to stay. There's a free shuttle that runs rather frequently. The front desk staff was very friendly and informative. The room is a bit outdated, especially the bathroom, but for the price it's what I expected. I would definitely stay here again.
Clean everywhere. Staff is top notch and friendly. You get the best but you pay for it too.
We chose the Hyatt on the Boston Harbor in order to drop off our rental car before catching our plane early the next morning. It is very close to Logan. The timing was perfect and we got a restful night's sleep before departing the next day. The shuttle to and from the airport was very convenient.
Great staff, views, nice amenities. Nice alternative to downtown and Back Bay hotels. Cabs to/from Back Bay, etc. can get pricey.
Rooms were modern and clean. Views were great. Parking situation was horrible. The cost was extremely high, and the process to get in and out of the parking lot was inefficient.
clean hotel Awful service. We were charged twice for one room and we are still waiting for the hotel to do something. Afyer they lasted about half an hour trying to find our reservation, they made a new one and charged twice after we stayed for only one night.
Excellent location for airport, lovely staff, Wonderful room. The price
Waited for shuttle bus for 25 minutes when told it would be ten. Couldn't check in until 11:15 pm despite having reservation. Ugh. Staff did best to compensate with reduced rate on room, drink voucher and muffins for my 4:30 am departure. But still missed getting to sleep before early start next day.
Rate and friendly staff, especially valet and reception staff. The guy making omelets on Sunday was real nice. This hotel, as it seems with most Hilton properties are run so inefficiently. The bright lights on always on in all public locations, rather than have them sensor controlled. Hilton needs to learn from their European hotels. Dirty glasses were not replaced during daily servicing. Poor insulating allowing noise from adjacent suites.
Even though it lists parking, it costs $35! Not worth it....
I checked in at 2am and the fire alarm went off on my floor at 5 and lasted until about 6am and I had to leave at 8am. Not much sleep but did move my room after I requested it and discounted my 2nd night
Comfy King suite, great breakfast including the made-to-order omelets! The staff was very helpful. When my son knocked over his root beer and my beer, they replaced both free of charge. The chicken finger basket appetizer had a great pile of chicken - more than the two of us could eat, and our salads were big and delicious. Bathroom light didn't light the shower area well. The dining area was a bit drafty. The chill could not have been too much air conditioning since it was December.
Nice suite rooms. Great friendly staff. Breakfast was excellent with omelets made to order. Their free shuttles are a great advantage also. The location is literally across the street from the airport, but far from everything else. There is a close subway station and downtown is only a few stops away. The workout, pool/hot tub facilities are clean but outdated. They look like something you would find at a cheap gym. Also, i HATE that hotels still charge for WIFI, especially crappy WIFI. Are you joking? This place as two internet options, $14.99/day for slow and $9.99/day for really slow. It really is a joke.
Nearly everything; Especially the breakfast! There was one shuttle driver who got into a shouting/honking match with a person directlng traffic at the airport. Extremely uncalled for and unprofessional. But that was just one driver. Others were fine.
Easy access to airport and metro. About a 5 minute walk to metro thru a sports complex park. Downtown Boston 2 stops away. Breakfast was delicious with a wide selection of items. Can't find anything to say.
location convenient shuttle to/from airport roach on bathroom wall
Like the complimentary breakfast and airport shuttle It's a bit overpriced, but hotels in Boston seem to be in general. Also it's not very convenient to the city center. About a 20 minute cab ride.
Stayed for one night. Staff was amazing. Very responsive and helpful. Valet and bell hops were super helpful. Good value for the money. Three adults. Sofa bed could have been a bit more plump.
Embassy Suites at Logan was a very pleasant surprise. Everyone was very friendlyg and accomodating. Breakfast was very good and the airport shuttle drivers were very courteous and helpful. We arrived late after a long flight from Europe and the front desk was able to accomodate my request to switch from a king room to one with two beds which better suited our family. I would stay here again and thought it was an excellent value.
Room wa freezing when we arrived; turned up heat but wasn't getting warm so had to jack it up to 73 degrees before it started to feel warm. Forgot to turn it down before going to bed and woke up sweltering. Turned it down but couldn't go back to sleep then. Had to be up at 5 to catch our plane so was relying on the coffee maker in our room but it was broken and I kept having to hold the power button on for it to work. Ran out of time and wound up going downstairs to buy coffee instead. Toilet paper wasn't folded into points in the bathroom so concerned that the cleaning was either overlooked or not done thoroughly. Also, have never stayed at a Hilton that didn't have some sort of breakfast available. Very disappointing.
The hotel is located in my hometown of East Boston.. It's beautiful with a great staff and perfectly located for all my Boston needs.. if they can keep their rates affordable, I will make this place my home when I visit a few times a year. N/A
Friendly Staff I was traveling with my sister (the option above is not available) Nothing
The restaurant's food was really good. We ate both a breakfast and evening meal. Superb! 'The staff at the check in/out desk was superb! We would definitely consider staying there again. I can't think of anything that we didn't like.
Beautiful hotel, especially that entrance and chandeliers. Modern, fresh, clean. Helpful and friendly staff. Thanks! Only disappointment was the lack of Hot tub in the Pool area.
The comfort correspondence to a price. Advantage was a shuttle and free WiFi. Easy communications with staff.
The room was comfortable. The bathroom was clean, although it would be convenient if the hotel provided more towels, soaps and shampoos. The staff was nice. We only stayed two nights. The hotel is a bit far from the city but near the airport. You need to take a taxi to move around. I recommend Ubers because yellow taxis are more expensive. Way too expensive for what the hotel is, but it was a last resort booking. This is a low four star hotel.
Close to the airport for an early flight. Convenient parking. No problems
Good location, shuttle from airport, good rooms, good restaurant The wireless was SO bad it was completely unusable. Got NO work done. For a hotel that caters to the business traveler, that's a show-stopper.
convenient to airport restaurant was good /open reasonable hours shuttle to airport was invaluable / individual who drove was efficient and helpful
Good and convenient location; Courteous staff. No provision for making tea.I Would have preferred a kettle to a coffee percolater in my room
Great friendly staff. For example, they actually gave us milk for our child when our child was crying (most hotels make a fuss about this.) They even had a microwave to heat the milk, which many five star hotels lack!
Room reservation was awesome to be able to specify floor/view. No breakfast included
We stayed for 4 nights. The hotel was a good surprise. I was expecting regular accomodations and service but the room and bathroom - not to mention the staff - was way better than just regular. Considering the prices in Boston hotels, even if you have to drive or take the train downtown everyday to enjoy your turism, it is worth staying at this Confort Inn. I have only good things to say. :-)
The place was well kept and my accommodations were good, especially for a very reasonable price. I was disturbed by a loud conversation in the next room for a while and an air mattress endeavor at about 3am across the hall. The walls may be a bit thin there. Those were the only issues however.
Great hotel for visiting Boston. Breakfast was great. Staff was very attentive. Pizza Boy (nearby) has excellent pizza and you can walk to it.
Very friendly staff, catered to travelers, close location to the airport with free shuttle.
Very convenient shuttle Adjacent restaurant is poor
Loved the shuttle, the breakfast, the comfort of the room... Can't think of anything that we didn't like!
Beds were good, lounge downstairs was nice, good breakfast, nice outdoor sitting area with gas fire ledge. Having to tip toe around the entry, lobby, and elevator area while a rather large crew of guys used somewhat loud equipment to clean & scrub floors. Had to be careful getting around because floors were wet from entry all way to elevators.
Courteous staff Spacious room Delicious, free breakfast No complaints!
EVERY Thing! n/a
Very quiet, friendly staff, delicious breakfast.
The hotel appeared clean and the room was quiet. The breakfast offered was fine and the complimentary shuttle to the airport worked out very well. We drove to Boston's north end for a wonderful Italian dinner and getting back and forth was simple and straight forward. We found that the room telephone did not work when we attempted to contact the front desk to retreive our car from the valet parking. Also, the television stopped delivering all the channels...it intially worked with all channels but then a number of them "disappeared" which was disappointing. It would be better, also, if Pay per View was available as we would have enjoyed staying in and watching a good movie before an early morning flight.
Great stay. Nice, spacious, and clean rooms. Staff was fantastic and very accommodating. Breakfast wasn't anything to write home about. I think they pre cooked the eggs and froze/defrosted them. But you have the whole city of Boston at your disposal for some great eats. That said I would stay again.
Excellent service. They think of everything. We stayed here on the night before a 5am flight. They had a shuttle at 3am to bring us to the airport with bagged breakfast ready to go for us on the way out the door. Really friendly front desk. We also used their parking lot for the week. Overall great experience
clean and well kept, comfortable sleeping
An excellent Hampton Inn! Has a on-site lounge and restaurant...staff was fantastic...free parking saved me 50-60$ by itself as most hotels near Logan Airport charge for parking...all in all, was pleasantly surprised by this place Nothing
Great rates, typically good Hampton, and small bar for drink and food if needed
Shuttle Service Airport location Food Nice room High cost
Very seemingly new hotel - everything very clean, updated. Didn't get a chance to take advantage of the breakfast since we had to leave too early, but appreciated the chocolate chip cookie offered at check-in! Staff was *extremely* friendly, together, and helpful. Free parking, and they also have an airport shuttle if you need it. Great hotel! Keep up the good work! Bed maybe a tad uncomfortable, but I did have too much coffee that night. (Pillows were huge.)
When we had a problem with our room they changed it relatively quickly. They also have a shuttle from the airport to subway to take into the city which was convienient. We got to the hotel around 9. As soon as we got there the receptionist called someone on the phone speaking Spainish. Obviously about our room. I guess she didn't realize my boyfriend spoke spainish and could Understand there was a problem. When we got to the room there was a yellowed old ozone machine in the room and the room smelled like smoke and marijuana covered by an insane amount of room spray. I went to the hall and told the cleaner and she came in and acted suprised...while trying to sneakily remove to old air purifying machine they had forgotten. They switched our room easily however they double charged me for our new room. Very poorly handled business. Just make sure you watch your step there.
free stay with HHonors points far from airport, slow shuttle service, poor neighborhood
Great hotel with extended airport parking. Reservations were diverted to off shore person who could barely speak english. We originally booked on line but the date was automatically switched. When we called reservations the female representative with an english language issue credited the charge but ended billing us $199 for a room that had been $125 on line. We were in a bind and simply accepted the $75 up charge.
Close to the airport makes it nice when you have an early flight. Construction under way burnwill be nice when finished.
The hotel was close to the airport and offered a free transfer. The main "in-house" restaurant was Japanese therefore meals were slightly restrictive and if you were not keen on this style of cooking then you would have to search although there was a good bar just across the street.
The staff was extremely friendly and we loved the pool. The shuttle from and to the airport was also very convenient.
Staff, easy check in, professional NA
I'm sorry, but this place for the money they charge was simply horrible. I felt like I was at a comfort Inn or a Redroof Inn. It really sucked to stay there..... I'm sorry, but this place for the money they charge was simply horrible. I felt like I was at a comfort Inn or a Redroof Inn. It really sucked to stay there.....
getting us to transit station and picking up in timely matter Very small bathrooms
Great experience. Friendly, helpful staff.
A nice hotel, staffed by nice folks. Failure to charge on basis of pricing supplied with reservation.
Shuttle to Logan Airport and Boston Subway. Shopping Strip Mall next door. Friendly staff.
Grounds, hotel, and room were clean. No funny smells, stains, etc. Room was nice for the value. Not much around, next to a strip mall. But very close to other bussling parts of the city, downtown, and the airport. Hot water in the room was not hot- tepid at best. Staff moved us immediately and took $$ off the room/bill.
I cant find my room in hotel, nobody help me...!
The room was comfortable and clean. Enjoyed the facilities and the free breakfast was great!
I booked this hotel only about a day before as we did not plan our trip ahead of time, and this was one of the least expensive hotels in the area. I thought that the location was close enough to Boston and the price wasn't too bad. The location was horrible-- right along the road so there was a ton of smoke and dust. Don't stay outside for too long! The rooms were also very run-down and not clean. I've stayed at motels that were much better kept. I would not stay here again and would rather pay a bit more for a looot more comfort.
They had a free shuttle to the airport which was great since I was alone and didn't have a car. My flight got cancelled and so I just needed a place to stay until my flight in the morning. The drivers were super nice. The receptionist was not very informative. I couldnt get into my room with the key, and she had forgotten to tell me i had to pull the handle up. They didnt have an elevator so I had to keep going up and down the stairs with my heavy bag to get this figured out. She had written the code to the wifi on my room key, but never told me, so I had lots of trouble getting on to the wifi. The walls are so thin and I could hear every little thing, including people walking down the halls and opening and closing their doors at all hours of the night.
The staff is really helpful and friendly The facilities need a major update. It was extremely loud, you can hear people coming and going.
The location was very convenient to the airport. The young lady who checked me in was very rude and charged me an early check in fee and stated that "it is standard for ALL choice hotels to charge an early check in fee". I know this is not true because I have traveled for years and stayed in choice hotels.
We were looking for a room for the night close to the airport that offered complimentry shuttle service to the airport at an affordable rate. It was rated a 3 star but we felt it was much better. It was very clean and comfortable, the staff was friendly. The outside was deceiving as it looked a bit run down but inside was a pleasent surprise.
airport shuttle is the ONLY reason to stay at the Rodeway (I already knew that) My mother always told me that if you can't say anything nice, don't say anything at all...
Clean, comfortable room. Reasonable price. Gets the job done, but nothing extra. Waited almost an hour for the shuttle to get to the airport for a pickup. The given number for the front desk was either busy or off the hook, then wouldn't work at all!!!
Proximity to airport and amenities. Room was more than accommodating.
Staff was nice. They had a free shuttle to and from the airport that ran every hour starting at 4am, and they offered to pick us up from the Wonderland exit of the T . All we had to do was call them once we arrived at the station. They also offered an early check-in, albeit for an extra $25, but that was nice for us. The hotel was in a somewhat scetchy looking area of town. In fact, my husband and I decided to walk the about 5 min walk from the Wonderland exit of the T back to the hotel at 10pm on a Saturday night (he's in the military so we were not too concerned about being safe)and I was, in a sense, assaulted on the walk. As we passed a group of 4 teenagers walking the opposite direction, the girl passing me put her full force into hitting me with her shoulder and elbow in the ribs. I thought she had bruised my ribs it was so hard. She also did it to the couple walking in front of us. So, not a neighborhood to walk around at night, even in a group. Also, the hotel is situated right next to a very busy three lane road and even with the windows closed the noise of the vehicles outside was pretty loud on the third floor. Another couple we spoke to said they were on the floor below ground level and said they were constantly hearing people walking up and down the stairs and she couldn't sleep because of it. Not a place for the light sleeper. And the room was decorated nicely, but everything was very well worn.
Road noise was BAD. People walking in the hall sounded like cattle tesults in no sleep
Diana was very helpful! Traffic, not much the staff could do about that.