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Reviews
Overall
8.4 Excellent
Based on 7,165 reviews
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All Reviews 8.4
-
Couples 8.6
-
Families 8.5
-
Business 8.5
-
Solo 8.3
9.1
8.4
8.1
6.3
5.7
6.3
8.8
8.4
7.9
6.1
5.7
5.3
8.7
8.6
8.0
7.4
5.8
5.4
8.8
8.1
7.1
5.9
5.8
5.7
8.8
8.1
7.8
6.6
6.4
6.1
data provided by TrustYou
"Great view"
"Great shopping"
Top positive review
Top critical review
Excellent 9.4
Attached to convention center. Nice facilities. Slow elevators. Pool claimed to be heated but was definitely cold!
Okay 4.2
2 Free bottles of water and comfortable bed. Charges for an extra bed which was done for the first time in years.
Recent Reviews
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Excellent
10.0+Wonderful place
-
Good
7.4+Friendly and helpful staff-Parking at $52 is a complete rip off and makes the value of hotel not worth it
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Good
6.0+I like the proximity of the hotel to the Hynes Convention Center, and the variety of food and retail stores available. And the presence of the chapel in the Prudential center was a very pleasant surprise!-The staff that checked me in. She was on the snarky side. After a long drive to Boston and attending the conferences for the whole day, I want to get checked in as soon as possible and get some rest. I unknowingly stepped into the line of the "preferred guest", and she sarcastically pointed that out to me. That was not a very good first impression on the staff and the hotel, as far as I was concerned.
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Reviews
Overall
8.6 Excellent
Based on 4,142 reviews
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All Reviews 8.6
-
Couples 8.9
-
Families 8.9
-
Business 8.8
-
Solo 8.6
9.7
8.6
7.4
7.0
6.8
6.5
9.6
8.6
7.5
6.9
6.6
6.2
9.6
8.8
7.0
6.8
5.9
5.8
9.7
8.5
7.1
7.1
6.5
5.7
9.7
8.8
6.8
6.4
6.4
5.7
data provided by TrustYou
"Comfortable beds"
"Friendly atmosphere"
"Friendly service"
Top positive review
Top critical review
Excellent 8.2
We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
Okay 4.8
Location was prime. Accommodations were underwhelming for the high price. Also attempted to contact the Concierge 3 times to arrange a special birthday flower arrangement for my wife. They never called me back. THREE TIMES.
Recent Reviews
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Excellent
8.2+We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful.-We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
-
Excellent
8.2+Leah at the front desk was amazingly friendly and attentive to our needs!-Car service no longer available. Rooms are getting old and a tad musty
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Excellent
8.2+Very clean . Beds very comfortable. Room size great.-Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.
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Reviews
Overall
8.8 Excellent
Based on 4,128 reviews
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All Reviews 8.8
-
Couples 8.6
-
Families 8.7
-
Business 8.8
-
Solo 8.8
9.7
8.8
8.5
7.9
7.3
6.9
9.4
8.8
8.6
7.7
7.3
5.6
9.7
8.8
8.0
7.1
6.2
9.8
9.4
8.2
7.9
7.5
6.7
9.8
8.9
7.1
6.7
5.7
5.6
data provided by TrustYou
"Nice building"
"Great reception"
"Pleasant entrance area"
Top positive review
Top critical review
Excellent 9.4
Stunning hotel, very friendly and accommodating staff, perfect location for all of Boston Construction on church across from my room, started early, relentless but hotel had no control over it
Good 6.2
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Recent Reviews
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Okay
4.4+location-value for money
-
Excellent
10.0+Deluxe room - lots of space, good desk/lighting/reading chair, excellent bed, large marble bath and amenities. OAK is a great bar and restaurant with excellent food and lively vibe. Room service was prompt, friendly and delicious. And the hotel has a sweet black Lab to welcome guests.-Noise from hall seeps in through the old wood doors; not really a problem until a couple drunk bros came in at 4AM and spent 20 minutes in the hall being enthusiastic.
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Excellent
10.0+Loved the chandeliers, mirrors, marble, location, service-No shop in hotel for sodas, snacks, ice cream
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Reviews
Overall
8.7 Excellent
Based on 3,666 reviews
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All Reviews 8.7
-
Couples 8.8
-
Families 8.7
-
Business 8.4
-
Solo 8.6
9.2
8.1
7.3
6.3
6.3
4.3
9.1
8.3
7.5
6.9
6.1
6.0
8.8
8.0
7.6
6.9
6.2
6.1
9.2
8.1
6.7
5.9
4.5
4.4
9.3
7.9
7.8
7.4
6.7
6.2
data provided by TrustYou
"Comfortable beds"
"Great shopping"
"Great view"
Top positive review
Top critical review
Excellent 10.0
Had all the amenities you would want staying there for a few days for business! Great location, walking distance to tons of restaurants and shops! And easy access to public transportation.
Good 6.2
Didn't like how the website advertises a pool and spa but they have neither.
Recent Reviews
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Excellent
8.5+Couldn't ask for a better location.-No free wifi. Only basic tv channels.
-
Excellent
8.0+Location, very comfortable bed-Bathroom too small, water with very low pressure
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Excellent
10.0+Had all the amenities you would want staying there for a few days for business! Great location, walking distance to tons of restaurants and shops! And easy access to public transportation.
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Reviews
Overall
9.0 Excellent
Based on 3,157 reviews
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All Reviews 9.0
-
Couples 9.0
-
Families 9.0
-
Business 9.1
-
Solo 8.9
9.4
8.9
8.0
7.4
7.2
6.7
9.6
8.6
7.9
7.6
7.0
6.3
9.7
8.5
7.4
7.0
6.7
6.3
9.5
9.0
8.9
7.9
7.3
6.1
9.4
8.9
8.7
7.1
7.1
7.0
data provided by TrustYou
"Pleasant entrance area"
"Clean rooms"
"Comfortable beds"
Top positive review
Top critical review
Excellent 10.0
Quiet for the location
Good 6.0
Very comfortable bed and perfectly situated Unrequested early morning wake up call on check out date
Recent Reviews
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Excellent
10.0+The staff was extremely attentive and eager to help.
-
Excellent
8.0+Excellent and enjoyable stay at the hotel. The hotel staff were very professional and helpful. The facilities were ideal. Cuffs bar is great fun. Good location not noisy, shops and sights not far to walk.-N/A
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Excellent
8.0+the entire experience was fantastic. The Concierge, Heather, was outstanding.
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Reviews
Overall
8.6 Excellent
Based on 2,834 reviews
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All Reviews 8.6
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Couples 8.7
-
Families 8.7
-
Business 8.8
-
Solo 8.5
9.3
8.9
8.0
6.9
6.7
6.9
9.3
7.7
6.7
6.3
5.8
5.2
9.1
8.8
8.1
6.9
5.8
5.7
9.3
8.8
8.2
7.1
7.1
5.1
9.3
7.9
6.3
6.2
6.0
4.8
data provided by TrustYou
"Comfortable beds"
"Great view"
"Great shopping"
Top positive review
Top critical review
Excellent 8.2
Great location Most hotels I stay in offer water & have it randomly placed around the hotel. There was none to be found here; including the gym. When we attempted to use the vending machine to buy some, only took $1.@@ or coins. We only had larger bills.
Good 6.0
The location was great. For $640/night there were zero amenities. Such as, the room came with 2 keurig pods, if you needed more (for your 4 night stay) they would happily provide them for you for $1 per kcup. Wifi was extra. Oh, there was a continental breakfast on the 28th floor however, for my $640/night that was not included in my stay. Not sure how you upgraded to coffee and a donut.
Recent Reviews
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Excellent
10.0+the room was very clean,great view of the city and the bed was fantatic.will stay again
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Excellent
8.0+Lovely hotel. Elevator system very efficient. Rooms very spacious.-Noisy neighbors. Called front desk and they didn't seem to do anything.
-
Okay
5.4-I think the hotel feels too old.
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Reviews
Overall
8.6 Excellent
Based on 2,268 reviews
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All Reviews 8.6
-
Couples 8.8
-
Families 8.7
-
Business 8.9
-
Solo 8.5
9.3
8.2
8.2
7.4
7.0
6.5
9.2
8.4
8.1
7.0
6.6
6.1
9.5
8.4
8.1
6.4
6.1
5.8
9.3
8.1
7.6
6.7
6.6
4.1
9.3
8.2
6.7
6.2
5.5
5.4
data provided by TrustYou
"Clean rooms"
"Friendly service"
"Comfortable beds"
Top positive review
Top critical review
Excellent 10.0
I've been here several times before and I'm always happy to come back. It feels like a small hotel that is very well located. With good size rooms, very clean and a very good service. Staff is very friendly, makes you feel at home. Nice Gym and beautiful pool if its open.
Okay 5.7
The location is good. Walkable to many attractions and restaurants. T stop right in front. They didn't have our room ready at the check in time. The sink was clogged with what looked like old vomit. The service was slow. The rooftop pool is tiny as is the area. I definitely wouldn't pay all that money to stay there.
Recent Reviews
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Excellent
10.0+Staff was very attentive. Great gym!-No indoor pool :-(
-
Excellent
10.0+Very clean and comfortable
-
Excellent
10.0+I've been here several times before and I'm always happy to come back. It feels like a small hotel that is very well located. With good size rooms, very clean and a very good service. Staff is very friendly, makes you feel at home. Nice Gym and beautiful pool if its open.
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Reviews
Overall
8.9 Excellent
Based on 2,267 reviews
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All Reviews 8.9
-
Couples 9.1
-
Families 9.0
-
Business 9.4
-
Solo 8.7
9.5
9.2
7.2
6.6
6.3
5.7
9.6
9.4
7.1
6.6
5.9
5.5
9.6
9.4
6.7
6.3
5.7
4.5
9.4
9.3
7.6
6.8
6.4
9.3
9.1
7.3
6.6
4.9
data provided by TrustYou
"Comfortable beds"
"Friendly service"
"Great shopping"
Recent Reviews
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Good
7.7+large comfortable suite in a good location-paying extra for parking and loud air conditioning unit
-
Excellent
8.0+Small and quiet, yet well apportioned. The restaurant was spectacular-No on site Health Club
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Excellent
8.0+Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
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Reviews
Overall
8.5 Excellent
Based on 2,086 reviews
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All Reviews 8.5
-
Couples 8.6
-
Families 8.3
-
Business 8.2
-
Solo 8.4
9.6
9.0
8.5
7.1
6.7
6.7
9.5
9.1
7.2
6.7
6.4
6.1
9.7
9.2
7.4
6.8
6.5
5.9
9.4
8.9
7.1
5.5
5.0
4.0
9.6
8.4
7.1
6.1
6.0
5.9
data provided by TrustYou
"Friendly service"
"Great shopping"
Top positive review
Top critical review
Excellent 9.4
Front desk staff was very friendly and helpful. Short walking distance to attractions. Check out was not until 12pm, maid knocked on door the door four times from 8am till 11:36am. Felt like was being rushed out.
Good 6.2
Comfortable beds. Nicey decorated room. Pleasant staff. Party crowd in the hallways from 3:30 until 4:30 am even after I asked them to quiet down. Valet parking is $ 50 while a public parking lot is accross the street. Breakfast not included.
Recent Reviews
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Excellent
8.8+The staff was very friendly and helpful. The room was beautiful and very clean. Andrew and the valet boys were wonderful. Very professional.-You could barely turn around in the, less than spacious, bathroom.
-
Excellent
10.0+This was a great hotel for the price, right in the heart of Boston. The room was nice and clean, and the free wifi was a bonus.-I arrived late and needed to get dinner, but the restaurant was closed. The staff recommended Star Market, the 24 hour grocery store (LOL), but walking a couple blocks I found a nearby bar that was still serving food.
-
Excellent
9.4+Easy check in, clean room and great location. Staff was friendly, professional and eager to help. I had an issue with the town car service they provided (no fault of their own) and they resolved it promptly with apologies. recommend without reservation.
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Reviews
Overall
9.2 Excellent
Based on 2,086 reviews
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All Reviews 9.2
-
Couples 9.2
-
Families 9.3
-
Business 9.0
-
Solo 8.9
9.7
9.5
8.3
8.2
8.1
7.0
9.8
9.5
7.6
6.7
5.9
9.5
9.4
7.9
7.0
6.9
9.6
9.6
8.3
6.7
9.6
9.6
8.3
7.9
7.6
6.5
data provided by TrustYou
"Professional service"
"Friendly atmosphere"
"Friendly service"
Top positive review
Top critical review
Excellent 10.0
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
Good 6.0
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
Recent Reviews
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Excellent
10.0+Friendliness of all staff-Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
-
Good
7.3+the parking attendants were very courteous . reception staff were very courteous too.
-
Excellent
9.7+A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
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Reviews
Overall
9.2 Excellent
Based on 337 reviews
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All Reviews 9.2
-
Couples 8.2
-
Families 9.0
-
Business
-
Solo
10.0
10.0
10.0
10.0
9.8
9.4
9.8
9.9
9.5
data provided by TrustYou
"Great menu"
"Friendly service"
"Friendly atmosphere"
Top positive review
Top critical review
Excellent 8.0
Wonderful hotel in a central location. Service was impeccable. The lobby bar is a little dark. Too bad it doesn't have better views.
Good 6.0
Good Hotel
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Reviews
Overall
8.3 Excellent
Based on 1,868 reviews
-
All Reviews 8.3
-
Couples 8.4
-
Families 8.3
-
Business 8.3
-
Solo 8.1
8.9
8.4
7.2
6.2
5.1
6.2
9.1
8.7
7.0
6.6
6.2
5.1
9.0
8.3
7.0
6.3
5.8
5.0
8.7
8.4
6.8
6.6
4.9
4.7
8.9
8.3
7.6
6.5
6.3
5.0
data provided by TrustYou
"Great view"
"Great shopping"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 10.0
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time. Paying for parking. They clearly own the garage I think they could include parking for their guests.
Mediocre 3.4
location The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
Recent Reviews
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Excellent
9.4+Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day.-No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
-
Good
6.8+Convenient location, typical business hotel-Needs a little more updating, few food/beverage choices in lobby
-
Mediocre
2.0-There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
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Reviews
Overall
7.9 Good
Based on 3,260 reviews
-
All Reviews 7.9
-
Couples 8.1
-
Families 8.4
-
Business 7.0
-
Solo 7.9
9.6
8.0
5.4
5.2
5.4
4.8
9.6
8.3
5.9
5.1
4.8
4.4
9.5
8.2
5.6
5.0
4.5
4.4
9.5
6.2
3.7
3.0
9.5
7.9
5.2
5.1
5.0
4.4
data provided by TrustYou
"Friendly service"
Top positive review
Top critical review
Excellent 9.7
The location, the price, the ease of checking in and out. Nothing
Okay 5.7
We really liked the location of the hotel. It was close to all of the shopping and restaurants. We never had to take a taxi or drive our car until we were leaving. I thought the room we had was small although it was very clean.
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Reviews
Overall
8.3 Excellent
Based on 1,712 reviews
-
All Reviews 8.3
-
Couples 8.3
-
Families 8.7
-
Business 7.9
-
Solo 8.5
9.6
9.3
9.3
7.6
5.1
5.1
9.8
9.2
9.1
6.1
5.2
4.3
9.4
9.3
8.5
7.5
5.1
4.5
9.6
9.1
8.4
8.2
7.1
4.9
9.6
9.3
9.2
5.3
4.4
4.2
data provided by TrustYou
"Clean rooms"
"Friendly service"
Top positive review
Top critical review
Excellent 8.0
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
Okay 4.7
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
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Reviews
Overall
8.9 Excellent
Based on 1,174 reviews
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All Reviews 8.9
-
Couples 9.0
-
Families 9.1
-
Business 8.9
-
Solo 8.7
9.7
9.0
8.7
7.2
6.9
6.9
9.6
9.1
8.5
7.7
7.5
7.0
9.5
9.2
8.9
8.0
7.0
6.6
9.7
9.2
7.8
7.4
7.2
9.7
9.2
7.6
6.9
6.6
5.3
data provided by TrustYou
"Friendly atmosphere"
"Friendly service"
"Great shopping"
Top positive review
Top critical review
Excellent 10.0
The staff was very friendly and accommodating. They made us feel very welcomed and had great suggestions for places to eat in the area. The location was perfect to be able to walk to get food, go shopping, and catch the trolley to do some sightseeing.
Good 6.3
the location was not well signposted
Recent Reviews
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Excellent
9.4+Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
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Excellent
8.5+I love a good bed and breakfast. While the buffet style breakfast is simple, it is all you can eat and delicious: French toast, mixed fruit, scrambled eggs, sausage, croisants, orange juice, tea, coffee... mm mm good.
-
Excellent
8.0+Location-Parking
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Reviews
Overall
8.2 Excellent
Based on 405 reviews
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All Reviews 8.2
-
Couples 8.6
-
Families 9.0
-
Business 8.4
-
Solo 8.1
9.4
9.4
7.1
6.0
5.8
6.0
9.5
9.4
7.2
6.5
6.1
4.4
9.5
9.4
5.7
9.5
9.3
5.8
9.5
9.0
6.3
6.1
4.8
data provided by TrustYou
"Clean rooms"
"Great reception"
"Friendly service"
Recent Reviews
-
Good
7.4+Great location. Staff at the front desk, especially Jason and Laura, were friendly and helpful. Rooms were small but clean and comfortable.-The front lobby and elevator smelled awful. We were satisfied enough but will definitely stay somewhere else next time.
-
Excellent
9.4+Overall cleanliness, good value for your money.
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Reviews
Overall
8.2 Excellent
Based on 695 reviews
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All Reviews 8.2
-
Couples 8.2
-
Families 7.5
-
Business 7.8
-
Solo 8.3
9.5
9.1
8.6
8.6
8.2
6.8
9.3
8.8
8.4
8.4
8.3
4.5
9.3
8.5
4.5
9.5
9.1
8.5
7.6
6.7
4.5
9.3
9.1
8.4
8.0
6.5
4.7
data provided by TrustYou
"Friendly service"
"Wonderful sightseeing"
Top positive review
Top critical review
Excellent 8.0
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Okay 5.4
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
Recent Reviews
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Excellent
10.0+Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
-
Okay
5.4+Convenient location. Staff was friendly and helpful.-Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
-
Excellent
8.0+Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
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Reviews
Overall
8.9 Excellent
Based on 346 reviews
-
All Reviews 8.9
-
Couples 8.8
-
Families 9.1
-
Business 8.9
-
Solo
10.0
10.0
9.7
8.8
8.7
6.8
10.0
9.8
9.0
8.5
7.2
6.7
9.6
8.9
8.7
6.7
9.8
8.8
8.7
8.5
7.2
6.7
data provided by TrustYou
"Great desserts & fruits"
"Stylish hotel"
"Friendly atmosphere"
Details
Map
Details
Map
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