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Nice Location Room was tiny, outdated decorations, you spend hundreds on a room and they want to charge you $10 day for internet. Stay somewhere else !
When we arrived the hotel was sold out and did not go or our "guaranteed reservation" for a double room. We were instead offered a full size bed and a cot for the same rate even though the room sells for $50 less. Spent most of our night on the phone with Kayak who didn't care. Says it's non refundable yet how they can say it's a guaranteed reservation when clearly it's a maybe! Horrible customer service by hotel manager and kayak. Hotel didn't offer to call around or find other accommodations for us.
Location is fantastic--easy walking distance to all the places of interest. Hotel is itself a historical landmark. Room was rather small, no free wifi.
Had to move rooms 3, almost 4, times. The whole situation was handled very poorly until we finally were helped by a manager. Just wish it did not have to get that far... Overall, the hotel is extremely outdated, struggled to control the temperature in the room and the walls were so thin we heard a screaming child all night. Images online are extremely deceiving and lead to a disappointing experience as a whole.
This hotel for the amount I paid was really above my expectations in terms of service. Location is very central to the historic district, entertainment, food shopping. The hotel itself has a rich history and great to wonder through it. Would stay here again.
Not a detail was missed. Truly a 5-star experience!
Rooms small. Views terrible. Bathroom really small. If you can, select another hotel. Small. Needs renovations
Although small, the room was comfortable and the shower quite lovely. Plenty of hot water in the morning. A blizzard was expected so I decided to check out a day early, and this was hassle free. I did not ask for the name of the person who helped me with the checkout, but she was very polite and extremely helpful. The door man and valet folks were quick to bring my car and wish me a safe journey. Overall a very pleasant stay and I was able to accomplish that which I was in town for. I found sleep very difficult due to the noise level throughout the first night of my stay, which was a Tuesday. Many drunk people coming to rooms late very loud in the hallway and then one couple in the room next to mine arguing until approximately 4am.
Location was close to most points of interest in downtown/waterfront Boston. Large lobby and helpful staff. Clean. Would rather have traded nice large entrance and lobby area for a better room size and traded the standard (double) bed for a queen size. Price for what we received was a little on the expensive side. Hotel claims to be 4 star but it doesn't quite make that level. WiFi should have been included as is becoming standard at hotels of this level
The staff at the back hotel bar was friendly, excellent and accommodating when the kitchen was about to close in 5 minutes. He even offered to get Guinness on tap from the front bar the Last Hurray. Rooms were clean and they were able to accommodate us with a better view. Bed is comfortable and linens are nice thread count. Decor is classic, wood paneled, gold, red and mustard yellow-- and reminded us of Stephen King's The Shining (where the film was made). Wifi is not included if you book through a third party-- they should change this policy as a courtesy. Drainage in tub was a little slow but this is true of most Boston older buildings.
Samantha was great as we were checking in. We were a little early for check in so she said the hotel would hold our bags while we toured the city. She came through on the promise of a room with a better view. So happy with the room that over looked Kings Chapel and Old City Hall. The hotel is right in the middle of everything, easy walking distance to anything. Beds were comfortable. Room was a little small but wont stop me from staying again. No free WiFi.
Bathroom was pretty small.
Gym - small
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room
- Simple check in and check out procedure. - Some complimentary amenities in the morning (free coffee and fruit) - Good location for business - Not the newest facility - could stand an upgrade for the carpeting, floors and bathroom - Communal iron and other in-room amenities takes some getting used to - Not recommended for families traveling with children as there's nothing for them to do on-site.
Don't leave your car in valet for over the 24 hour period or you will be charged $27 for 1 1/2 hours over... Still don't understand the Math there!
Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.
Extremely dirty. Unclean pillows and mattress. Not washed bathrooms.
The TV and shower are excellent as is the location of the hotel. Knowing how expensive downtown Boston hotels are, I appreciate being able to stay in the heart of the city at such a low cost. Sadly, the staff isn't very friendly. They always act like they are doing you a favor if asked a question or reporting the elevator malfunctioning!!!!
The bed was too firm. Had a hard wire around the edge of the mattress. No Iron, No Microwave, No Fridge. The shower was tiny.. really small. Not comfortable at all.
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Thin walls; heard neighbors
The customer service was outstanding! So professional and attentive. Can't wait to go back! I can't say anything but great things .
The hotel was beautiful and the beds fabulous. The best part of our amazing stay was the service. Jerry at the front desk and Steve, the concierge, went above and beyond to treat me, my daughter and two grandsons to a memorable introduction to Boston including sightseeing, public transportation, wonderful restaurants. I have visited world class hotels all my life and never experienced this level of caring and guidance. Bravo!!! The price!!!!
The best part was necessarily the SPA, gym and swimming pool which can make a major diffrence in any hotel stay. The staff manning the cafe and restaurants clealry requires more experinence and effectiveness.
Good upmarket hotel at reasonable price with helpful & friendly staff
the rooms size and style
Staff very helpful Considering the cost of the 3 rooms (we had a family group of 9), I would expect a complimentary abbreviated breakfast offering. I walked down the street for coffee.
This was a much nicer hotel than I expected for the money I paid. We were traveling with two children and had no problems. Everyone, especially the concierge was friendly and helpful. The hotel is about a 5 minute walk from Quincy Market and the Aquarium. The Italian North end is just a little further. Great overall experience. The only downside was the parking at the hotel was extremely expensive and was valet only. I'm sure there were other less expensive options nearby, but we didn't want the hassle of driving around the city with two crabby kids in the car.
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
everything worked good location
The location was superb. The hotel is within walking distance of most attractions, shops, and metro. Chinatown is only one block away, with many delicious food choices. The pool could be cleaner. They should provide locks for the lockers.
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
Had online check in everything was very clean beds comfortable great staff
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Close to everything but quiet to recharge Parking, not included
Nice and clean. Annoying to pay for parking. Made me really angry, the hotel should have free parking for its guests. $40-55 a night is just ridiculous.
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
Location and atmosphere Received a queen size not the king and there were issues with the minibar
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
breakfast at this hotel is below hotel standards!!!
The hotel is but not more than that !
This was a great place Nothing bad to say here
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
I encountered a few problems and the staff acted immediately to accommodate me.
Friendly staff, clean room, superb matresses.
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
Staff was awesome and the place is all brand new and beautiful A little expensive
Location, Location, Location 2 min from Boston Common, in the center of the theater district Offsite Valet Parking was $52 per day, raising the effective room rate cost by that amount. Bed was too soft to be comfortable for my taste. No onsite restaurant
The location First room far to loud (trucks unloading / loading 5 am); second room not so loud, but still noisy. Strange inventory: No hooks to hang coats etc. Only one shelf for shirts in the wardrobe, no other furniture witgh drawers (underware etc.) half of the wardrobe full of ironong board. No hooks to hang bathrobe and bigger towels in the bathroom. small selection at breakfast, every day the same. Loud music allready at breakfast. No bowls for yoghurt and esreal to mix, except small plastic cups. All breakfast cups, spoons etc. plastic (lots of vaste) hardly any tables to eat breakfast (sofas. lounge chairs etc.) Over all feeling like a grown up youth hostel
Chic hotel with very comfortable rooms and excellent customer service. It's hard to think of anything we didn't like
Tasteful and modern décor, beautiful details, friendly staff, comfortable beds, location, complimentary bottles of water TV program transmission quality was spotty. Glass shower screen led to wet bathroom floor and soaking bath mats after every shower. Ice machine hard to locate and not on every floor.
Location was outstanding. The interior of the hotel was impeccable - obviously new. The bed was probably the most luxurious of any hotel bed I have slept in. Bose Bluetooth speaker provided ambiance to the room. Continental breakfast was a pleasant surprise. Room was a fairly small. Dresser in the hall made for tight passage between the bedroom and the bathroom.
Great location, central to most attractions. Very polite and helpful staff Ice machine was broken, but these things happen.
Easy check in, impressive room, comfortable and clean. We left our bags after checking out and went out to enjoy the day, came back and retrieved them from the friendly staff later.
Beautiful room with an awesome mattress! Fancy hotel right in the heart of downtown. Definitely recommend.
The Godfrey is very Modern, ideally located and the staff is super friendly. ( Except for the manager on duty when I checked in.) Booked a two bedroom with a third party site,didn't have that option so I called up the hotel to see if there was an option. Was told to just mark in underspecial request and they would have it for me. When I checked in was given a small King size room and says that's what we booked. Told the manager who talked to us what happened and she says we never made the request. I pulled up the reservation on myphone and showed her the request, then she says its first come first serve basis. Only room left for the night was a $80 upgrade was a four class upgrade to a suite which was much bigger and had two TVs, so I took it, had no other option. Walked into the room and if that was a four class upgrade I would hate to see a regular room. Room was very small, only one TV. Don't get me wrong, hotel was very nice. Big screen TV,nice showers and towels, but felt very very very cheated. Along with the $52 for parking it was like spending $600 a night for a small room.......Really??
Great ,location, layout, quality, and service. Our second stay here and we remain fans of this newer downtown hotel. Comfortable beds, quality fixture, terrific, huge Tv, fast wifi. Haven't tried the food. The bar was nice. Jeez, the standard rooms are tiny with hard to access closet and no side table on one side of the bed. We were offered a larger room for another $40 and should have taken it!
Convenient, clean, very nice, sleek, efficient Tight rooms for two travelers with large bags
Service in the hotel bar. Ordered mimosas while we waited for our car. 4 different waitresses came over to get our order (after we'd already placed it). 10 minutes later, still sans mimosa, I asked one of them if they were coming. As it turns out they won't serve alcohol before 11 AM. Probably something worth mentioning when someone orders!!!!
We loved our stay in Boston! This hotel was situated right in the middle of downtown within walking distance to mostly everything! We had such a great time. Staff was extremely kind and helpful, especially the doormen! I will definitely stay at this hotel again next time I go back to Boston!
We enjoyed the Hilton very much! The rooms were extremely clean and cozy. The Location was ideal for enjoying the night life however.... when we were trying to sleep it was extremely loud. We heard people throughout the hotel all night and everything going on outside the windows. Otherwise everything was wonderful!
We only stayed for one night, but this was the perfect location. Easy walking distance from New England Aquarium and Faneuil Hall. There was a loud commotion outside from one of the area bars at 2am that continued for 20 minutes. I could hear it from all the way up on the 11th floor
The staff was wonderful, very polite and helpful. The hotel was very clean. The beds were quite comfortable. The room was nicely spacious. It is a lovely hotel conveniently located for the tourist. The appointments were a little less than expected considering the expense/level of accommodation. Nothing major. The furniture was sub-par - the drawers didn't close well, the closet door light weight. The phone lines did not work. There was on-going remodeling work to which the trouble with the phones might be attributed however the issue was not resolved within our four night stay.
very clean, nice room, fantastic staff heat in room was uncontrollable. had AC set to 60 degrees with windows open and it was stifling hot in the room all the time. literally sweating thru the night.
Awesome staff. They helped a lot with restaurants and hot spots of Boston. They asked if I'd like a spacious room.. I got a regular one oddly shaped. They had construction going and woke me up with drills and hammers at 730am both the nights I was there
Location and room size Staff, difficult to work with. Room was not clean (mold in the bath tub, sinks leaked)
no micro oven in the room
It was incredibly functional--I stayed in a clean, nice one bed room and for my needs it was perfect. The only thing that didn't quite work was the fact that I was relying fully on public transportation and it is a solid walk from the closet T stop. I could do it, but if you have kids, or ladies, if you're wearing heels, plan to take 'em off to get there!
Great location. 0.2 miles from fanuiel hall. Next to a pub and across the street from a restaurant / next to Howel at the moon and walking distance to aquarium, restaurants, bars and harbor... Everything costs money... Parking is $51 extra per night. Wifi is $40 extra per night... King Rooms are tiny... Staff isn't friendly... Hallways are dark... Some valet people are rude, others are absolute dolls... And the lobby is depressing and sets the vibe for the rest of the hotel... Couldn't control heat, felt like cold air was blowing on us all night.
Location Thought it was too expensive.
they did not have taxis waiting outside and couldnot call one. They had to whistle for one passing by. As they are on a side street not that many pass buy. Also the area is not as nice as others in the city
Beds, personal treatment of the staff No
The hotel was beautiful and staff was very professional and courteous and willing to help.
Rooms are classic ritz-carlton comfort and luxury. They forgot to make a dinner reservation I requested at booking and never did anything about it.
the health club is fantastic a reason to come back, the eating / bar facilities are ok it does not feel very cozy
Loved the attention to detail liked comped champagne and strawberries for our anniversary, our wedding pic in the room and the free parking we got by using the secret code, currently 'cannonball'. We missed the 5-6 free cocktail hour but were given 2 glasses of wine on check in. Make sure you know the secret code and join their rewards program for perks. Nothing!
The location of the hotel couldn't be more perfect. Upon arrival the staff was very inviting and accommodating. I was fortunate enough to get a corner room with spectacular views. The bed and pillows were extremely comfortable, and they're dog friendly! If your looking for a great place to stay within walking distance of Fanueil Hall, Nine Zero is the place to stay!
Phenomenally friendly staff, offered us free wine and Cokes and party bag for the kids. Unnecessarily nice!
Appreciated the glass of wine at check-in and the staff were polite. "Upgraded" room was very tiny and the bathroom shower had mildew and stains. The bed was comfortable until I woke up with a bite mark on my leg and wrist. This place is overpriced and feels like it hasn't been maintained like other hotels. Won't stay here again.
Comfortable bed. Beautiful furnishings. Excellent service.
Hotel was very clean, staff was very helpful and friendly, great central location! Nothing
Where to begin from the location to the staff to the rooms. Really could not ask for more!
Great value for money. Good restaurant -- functional for working and meeting. Decor and some amenities starting to get a little dated. Humidifier supplied did not really work. Internet in rooms slow.
Step out front door and you are on the freedom trail and ready to go Location
Great location. Wish the valet parking was complimentary
Very nice location and the staff were tremendous. The room was well decorated and clean. The service was outstanding.
It needs updating. I thought it was too expensive for the quality of the rooms
Excellent to stay, but cost is very high for business people.
Excellent quality, facilities, location and service Charge of 30c per minute for Internet access was excessive and seemed unnecessary while paying about $300 per night for the room
Staff was very friendly and enthusiastic Dated & Tired, especially considering the price tag
The atmostphere and staff were exceptional I didn't get to stay longer
le confort de la chambre late check out was not possible! Le concierge didn't inform me although I asked that the limousine driver xwsa waiting for me. I took finally 35 min until I could find out!
Staff very helpful. The price of brunch.
Staff was great. Helpful and friendly. I stay here for work as a united airlines Capt on my Boston layover, and we are treated so well that I brought my wife up for a weekend stay .. We walked to Fanual Hall, and Aquarium.. Shopped. Went to a Red Sox -Yankees game ( Sox won A bit pricey. But hey .. Its downtown Boston
The building is excellent .The rooms are not big enough.
On the first day of our trip -the water and chocolates in our room. The fact that each time I called the concierge or front desk they referred to me by name, all in all it was very obvious that the Langham goes the extra mile that sets them apart. No
Excellent service, polite, helpful staff, really could not be faulted. Although expensive, you get what you pay for! No
Very attractive lobby area; extrenely personable and professional staff. Bathrooms and towels were not what a hotel charging $700/night should be offering.
Location"iffy" at night
I lked everything. Was greeted by very friendly Front Office staff on arrival. Was given lovely warm cookie which was a lovely touch. The doulbe room was huge as was the bed and en suite. Loved everything about the place and the people too. There was nothing i did not like about this hotel
Great rooms and friendly staff Expensive parking
The room was very nice, clean, and spacious. We enjoyed the welcome cookies. The location was close to places we wanted to go to. When checking in, the front desk person was trying to multi-task too many things at once. She told us that we needed to pay for the room again, which was outrageous as we had paid for it when we made the reservation. After searching through the account for a few minutes she found our previous payment. Wifi not included within the room price- it is sold as an additional room expense for an already pricey room.
Welcoming staff with a warm cookie, extra cookies provided after a long snow filled winter walk. Lobby/lounge area very comfortable parking extra at $43.00 for 24 hours was a bit much
The front desk staff was excellent Considerably over-priced
Location Expensive parking Rude staff Noisy location
The beds were conformable and a spacious room No mirror in the actual room close to the beds. There was no mini fridge. And a pool in the hotel would have been good
I liked it very much. Comfortable, very good location, clean. An improvement of breakfast is necessary, concerning food variety.
very convenient location. Valet parking and doorman were great In 2014 the lack of free WiFi is unconscionable. We had reserved a room with 2 double beds--for a Mom and teenage son--and they only had a king available and had to give us a handicapped room. The wheelchair accessible shower was less than ideal.
reception staff (the ones I interacted with most, as I didn't eat in the hotel) were excellent. nothing really it was fine.
We loved being able to walk to theatres and restaurants. What's more, the T stop is right outside the door.