Find reviews that mention:
8.0
Easy drop off but for pickup you have few staff available in the counters. Still I haven’t received my security deposit back.Reviewed May 15 2023
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6.0
You could put more people to help on the counter, when there was a long line waiting. Didn’t like how dirty was the car inside. The windows and mirrors on the outside were wet to the point that was hard to exit the lot .Reviewed Apr 14 2023
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10.0
Great value. Great car. Great service experience.Reviewed Mar 20 2023
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8.0
Drop off at airport was difficult.Reviewed Jan 12 2023
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10.0
Loved my Jeep Compass! Easy pick up and drop off!Reviewed Nov 7 2022
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10.0
The agents in both Burbank and Phoenix were amazing!!!Reviewed Sep 5 2022
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2.0
Horrible wait to get the car - over an hour. So bad that I rented through enterprise while waiting in line and got my car from them faster. Terrible customer service.Reviewed May 18 2022
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2.0
The car smelled like a smoker had used it before I received it. There was a considerable amount of “charges” deemed as “tax” when I dropped off my vehicle. $46 was charged and the attendant could not tell me the reason behind the charge other than it was a tax. Also, they charged me for gas when I had filled the tank to full before I dropped the car off. If I had not asked for a receipt- this price gauge would have remained in my bill. I will not do business with Avis/Budget again and I will be reporting to the BBB. I was shocked that in these difficult times this rental car company is price gauging people with no reason- there are plenty of cars available to rent at this location and the customer service and attendant were less than accommodating or pleasant picking up and dropping off my vehicle.Reviewed Apr 14 2022
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2.0
Quoted an extra day at $73, then charged me $230. Stains on seats. Horrible customer service. I’ll never use them again.Reviewed Apr 10 2022
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10.0
The previous rental just before Burbank in Phoenix was the worst we have had. Almost 3 hrs in line to pick up our reserved car. Burbank was great. The drop off point was not found in Santa Barbara, and when calling to ask if we could drop off the car at the Santa Barbara Airport the agent said we would be charged an extra $200. Disappointed in Budget, and my company will now move to another company for car rentalsReviewed Mar 30 2022
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10.0
We had to check our receipt at drop off; there was an additional charge, but they promptly refunded it when asked.Reviewed Mar 16 2022
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2.0
I didn’t even get the car They didn’t accept dipeit cardReviewed Mar 15 2022
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