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6.0
Car was fine, clean, everything as expected. Pick up was way too long- waited an hour in line. Thank goodness our car was ready, but there were multiple people sitting and waiting for their car to be ready (after waiting in line for 45-50 min)!Reviewed Apr 18 2023
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10.0
We had a very new 2022 Nissan Pathfinder that served our needs exceptionally well. Very comfortable.Reviewed Mar 17 2023
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8.0
The desk for Dollar at Burbank was shown to be on the second level. When we got there, we were told by another car rental company they were on the first level. If there were signs indicating that, they were not very noticeable. We then went down to the first level (hauling our luggage all the time). Returning the car in Palm Springs was a breeze.Reviewed Mar 25 2022
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4.0
They didn’t have the car I reservedReviewed Mar 21 2022
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2.0
I booked my car through Kayak who took me to the Priceline site to book at car at Dollar Rental Cars at the Burbank Airport. When I got to the Airport, with my happy notice from Priceline congratulating me about my rental, the Dollar people could not find my reservation in their system. I showed them the confirmation but it made no difference. They, along with the other car rental agencies had NO cars to rent. We were essentially stuck. Thank you for nothing Kayak and Priceline. It appears whatever you were to communicate to Dollar never got there. Very disappointed. My advice to people looking to rent a car is, you can use Kayak to check prices but to book directly with the Rental Agencies. You just can’t trust these intermediaries.Reviewed Feb 22 2022
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8.0
It was late when we arrived - the signs at Burbank were very clear that I would need to visit the Hertz counter to get the key to the car.Reviewed Jan 5 2022
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4.0
pick up took way too long and was confusingReviewed Dec 1 2021
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2.0
I didn't even get my car because the line was too long and it was making me late for my appointment. I ended up calling an Uber so it was a total waste of money.Reviewed Nov 13 2021
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5.9
Car was old, had dents and dings and scrapes, and the interior smelled of weed and cigarettes. Plus, I had to go to the nearby Hertz counter to get the car, as the Dollar Kiosk was closed. Wish Dollar had told me that instead of me having to figure that out by myself!Reviewed Sep 27 2021
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1.9
Very poor customer service. I called customer service, no one pick up the phone. Never want to go with dollar again.Reviewed Jul 11 2021
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4.0
Pros:NothingCons:The staff was unfriendly, not helpful, and gave me the worst car. We had to waste our time waiting to get a new one. Been told they had nothing else but they actually had other cars available hiding in the back. Charged more money on my card without explaining what it was.Reviewed Jul 4 2021
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4.0
Cons:Pick up took over an hour and just started off our trip on a bad note.Reviewed May 20 2021
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