Find reviews that mention:
8.0
Pros:Fast, and friendly service.Cons:The car interior had a bad smellReviewed Jun 9 2021
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4.0
Pros:Staff was fine and drop-off was easy, butCons:The size car I reserved was not available, and staff was burdened with very antiquated technologyReviewed May 24 2021
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4.0
Pros:The staff was very helpful and made the pickup and drop-off process easyCons:My rental was for a one-way, cross-country trip. While I was on the highway, one of the tires blew due to being incredibly worn and completely bald. One of the other tires was also completely bald, and I'm very luck it didn't blow as well. Hertz knew how far I was driving, but regardless, they should never have rented that car until the tires were checked and replaced.Reviewed Apr 27 2021
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10.0
Pros:Friendly staffCons:Hertz location was closed at designated drop off timeReviewed Dec 27 2020
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10.0
Pros:Drop off was east and staff was kind.Reviewed Dec 20 2020
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10.0
Pros:Easy Pick up,Reviewed Sep 13 2020
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2.0
Pros:NothingCons:They could have paid another agency to provide a pickup which they claim to not have.Reviewed Aug 4 2020
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2.0
Pros:No not at allCons:EverythingReviewed Dec 24 2019
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10.0
Pros:Staff was very accommodating.Reviewed May 28 2019
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9.2
Cons:All was good really. I thought dropoff was a bit confused. A number of signs said "just leave your keys and go" and then just as we were about to board the shuttle someone noticed it said to be sure to go inside and close out your contract. That's fine, but then the other signs were misleadingReviewed Apr 26 2019
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5.2
Pros:The customer service at the counter and the ability to pick out my own car.Cons:When I booked the car online, I booked it at LAX but when I arrived to pick it up, they said it was booked at Burbank. This did match the confirmation I received but not what was entered on the website. In the end, I had to pay over $100 US extra to get a car. I also took an extra hour.Reviewed Jan 30 2019
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9.6
Friendly staff ended up giving us a better vehicle.Pros:Friendly staff answered our questions and worked to resolve any issues that came up. Nice vehicle in good shape. Super easy drop off.Cons:Another customer was told to take the same SUV. But the staff did move us to a bigger and newer vehicle so it worked out well for us.Reviewed Jan 8 2019
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