Reviews for Budget in Burbank
- All reviews 100%
Apr 18 2017
Cons: I made a car rental reservation for a convention I needed to attend over the weekend. I made the reservation online with my debit card and even called to make sure everything was ok and ready to go. Once I arrived to pick up the car In time to get to my engagement on schedule they refused to rent me the car because I did not have a returning flight and I was using a visa debit card. The same card that I used to make the reservation. Now when I talked to them on the phone they knew that I was local and was not flying in or out and made no mention of needing to have a credit card or a returning flight. When I asked to talk to the manager Brandy her or her team showed no signs of sympathy or willingness to help at all. Mind You I had 3 other people counting on me to pick them up. After me asking her any and all questions I could think of to resolve the issue and get on the road on time and expressing how unacceptable this was and how she was providing terrible customer service the only suggestion she made was for me to call another rental locations and see if they could help me there. I should have never been allowed to make a reservation with a card that they wouldn't accept or they should clearly state at the time of making the reservation that this card will only be valid for the reservation and a credit card will be needed at the time of pick up. $40 in lyft rides back and fourth and a lot of time wasted later I left without a car and no solutions or help from the team at Burbank Budget Rentals.
Feb 7 2017
Cons: People receiving the car, we asked for the shuttle bus give us the WRONG information we almost miss our flight
Feb 6 2017
$200 to rent a car for less than 24 hours???
Pros: The car itself was great
Cons: Overcharges and fee's took a $30 a day rental to $200??? Tourism fee that they said should be removed but wasn't. Fuel service charge even though I filled the the tank myself.
Jan 23 2017
Cons: I understood that we had to drop the car at LAX not Burbank. I made this clear to the clerk at Mary Esther yet she did not change this.