Reviews for Budget in Fort Lauderdale
- All reviews 100%
Based on 112 reviews
Apr 23 2017
Great deal on a one way rental
Pros: The value was exceptional, and the vehicle was in great shape.
Cons: The staff at the airport in FLL certainly don't get in a hurry. We returned a local Budget rental and picked our one way rental up in the same place, and it took an hour to do so. While the employees talked among themselves and played on their phones, a long line of customers waited for them.
Apr 23 2017
No one was at counter to assist
Pros: Physically dropping off the vehicle was quick and easy.
Cons: When we went to the counter there was no one there to assist us once again. We didn't wait quite as long as we did in Macon thankfully and the gentleman was courteous and served us quickly.
Apr 20 2017
overall, great experience
Pros: 1. the price. 2. the assistance received from Royal.
Apr 9 2017
Pros: Car as advertised
Cons: One hour line to get car at Fort Lauderdale. Line MUCH longer than any other agency
Mar 28 2017
Pros: Easy to find, quick check in
Mar 28 2017
Pros: Easy drop off place
Cons: I reserved the car for a 9pm pick up and it wasn't ready until almost 10pm. The car died on us and we had trouble getting it started again. The agent at the desk was not friendly and when we dropped it off, we told the man that the car needed to be checked before it went out again because it kept wanting to stall on us when we slowed down and he put it right back in operation while we were standing there waiting to catch a shuttle to the cruise port.
Mar 27 2017
Pros: I didn't use budget in FLL.
Mar 27 2017
Pros: Very good service on both ends - made it easy to pick up and drop off. It's all about the people!
Mar 19 2017
Pros: Very professional
Cons: I wish budget provided transportation to the Cruise terminal . It is literally a 7 minute drive from the airport. You have to consider the price of a taxi. Alamo provides free transportation. I will have to consider that next time a book a cruise.
Mar 18 2017
Cons: Car smelled like vomit
Mar 12 2017
Quick & easy
Pros: Loved the car!
Cons: Line moved slowly to get the vehicle - thankful it wasn't very long. Vehicle should have had a Sun Pass, when questioned at security check out of facility was told that it would just read the license plate. Did realize that toll charge was going to me more. When returned, I let them know and was told to dispute it when I got my final bill. I would have pushed for the Sun Pass prior to leaving facility.
Mar 9 2017
Pros: Good value
Cons: Long wait at ticket counter
Mar 6 2017
I waited an hour and a half to get my car.
Cons: It was horrible and late at night. They did not have enough staff so the line moved VERY slowly. Finally when they processed my reservation, they sent me to the garage, but my car was not there. I waited in the garage for another half hour until they brought me a car!
Mar 5 2017
Charged for others not filling the car with gas, u
Pros: I went and spoke to customer service about the fuel charges and late return charges. We were supposed to drop off the car at 9pm and we returned it at 8:40 but there was a $10 late fee added. The women was very understanding, especially considering the experience we had picking up the car. In the end, I was satisfied with the customer service I had received.
Cons: When we got our car, and the gas tank was less than 3/4 full with gas. We drove 4 miles to our hotel in Miami, and then 28 miles to Fort Lauderdale airport. The gas gauge did not move at all, but we were informed that we would be charged per gallon for it not being full. The gentleman at at Fort Lauderdale airport was not very polite about it but then saw how few miles we drove and charged us $15 for the gas and a $10 late fee, even though we returned it 20 min before it was due back on our reservation.
Mar 2 2017
Pros: The car was new and clean. There was a mistake for the pick up location but when I called Budget they corrected it.
Cons: The extremely long wait (easily over an hr.)when picking the car up at Port Everglades cruise port in Ft. Lauderdale.
Feb 27 2017
Terrible customer service
Pros: Vehicle was what I expected
Cons: I rented a vehicle for one day. I picked it up in Ft Lauderdale, and dropped it off the next morning in Orlando. I picked it up with 1/2 tank of gas, they told me to just make sure it has 1\2 tank when returned, which I did. I was told they would note it in their computer, and there would be no problems. When I returned it they tried to make me pay $9.50 a gallon because the tank wasn't full. Tried to call the budget rental in Ft Lauderdale for an hour during business hours and it just rang each time but no answer. Budget in Orlando had no solutions other than to have me pay. Terrible customer service!
Feb 23 2017
Pros: when i came computers were down and the car i reserved was not available,Got an upgrade but process took half an hour which at 1AM in the morning is lousy
Feb 21 2017
The worst rental ever
Cons: The car was raggedy and bootleg. The radio didn't work, the ac didn't always work and I had to keep stopping to put air in my tire
Feb 19 2017
Cons: Billing problem with your quote vs budget invoicing. Should get credit to straighten.it out. Will let you know. Had to wait 1/2hr to straighten out.
Feb 9 2017
Pros: Location was convenient and car was clean and adequate for my needs.
Cons: There was a long delay when I picked up the car and very few options were available at 1 AM. I know that the hour of arrival did not help with options but the staff was very shorthanded at the time.
Jan 23 2017
Port Everglade Rental
Pros: We liked being picked up at Port Everglade at our port and it was a short drive to the Budget location.
Cons: Had to wait a bit to get car assigned.
Jan 16 2017
Pros: I made a reservation, and when I arrived no cars were available. The agent told me a wouldn't be available until a certain time. But the agent worked there magic and was able to get me a better car then what I reserved.
Cons: The fact I had to almost wait a hour to an hour and half. But since I didn't have to wait. There aren't any complaints here.
Jan 13 2017
Cons: The attendant at the rental return was rude.
Dec 27 2016
Cons: The car worked fine, but the price was a little steep for a 4 hour rental to drive across the state. Budget tends to have issues appropriately staffing their counters to get people quickly through the process and it took a surprisingly long time to get through the 4 groups ahead of me in line.
Dec 27 2016
Everything was great, although the drop off could
Pros: Picking up the car was easy and they didn't hassle me for upgrades. A very legitimate exchange during pickup and the car was great.
Cons: I had to wait in line to turn the car in. This step seemed unnecessary, waiting in line was the time consuming part, checking out took 1 minute.
Nov 30 2016
Cons: 304 $ 3 day 47$ a day
Nov 28 2016
RIPPED OFF BY BUDGET!
Cons: see above
Nov 28 2016
Pros: everything went well with the rental
Cons: BUT we thought we would pick it up at the airport!! that is what we plugged in on kayak! when we got there, they said the rental was for the city of ft Lauderdale, not the airport! they would not provide a shuttle to the rental office!! we paid $35 for a taxi!! I will think long and hard about using kayak or budget again!
Nov 16 2016
Cons: Pickup was a nightmare. Lines were extremely long and the whole process added about 2 hours to my trip! I requested 6 PM pick up but it turned out the branch I was sent to you was closing at 6 PM so I had to call to change the pick up location which wasn't easy as you would hope for and cost me extra money! The car smelled like ashtray although it was supposed to be a non-smoking car.
Nov 8 2016
Got me from A to B
Pros: The car was clean and got me from point A to B!
Cons: My car wasn't ready at the promised time. As a result, I had to come back and pick it up. Just thankful that I was able to get a car.
Nov 6 2016
Ridiculously long line
Cons: I booked early to save time and money. When I got there the long was so long, it was at least an an hour wait. I had to cancel my reservation. I had a very tight schedule and could not wait. Got a car through Thrifty instead and was on the road within 10 minutes.
Nov 5 2016
Drop off frustration
Pros: Fast service
Cons: We had to trust waze to get us there. It seemed wrong but at the last minute signs started to show up. A lot of this is do to the airport layout. A bus to terminal was a inconvenience. Allow a little extra time to make this less stressful.
Oct 23 2016
Pros: Customer service employees were nice.
Cons: More expensive than other car rental places. The car I rented out ended up breaking down half way through the rental, which ruined my plans for the day. They picked it up but we're unable to send a new one so I had to ride with the tow truck driver all the way to the airport to pick up another car. Not a pleasant experience.
Oct 5 2016
Pros: Terrible service Mike huhn
Sep 27 2016
Ran out of cars!
Pros: Horrible service
Cons: I showed up with my reservation n was told they were out of cars n two other people were waiting 3 hours for a car
Sep 15 2016
Pros: Every thing is ok.
Jul 19 2016
Pros: Fast service at the drop off line
Jul 18 2016
Great staff, clean and well kept car.
Pros: Great staff, clean and well kept car. Counter help was fast in getting me the car so I could be on my way and when I returned, the attendant was excellent - even giving me directions to the fastest way to access the Southwest counter to check my bag. Much appreciated!
Jul 17 2016
They literally robbed me
Pros: Nothing. Zilch. Nada. Zero. Bupkis.
Cons: Everything. Literally, everything.
Mar 31 2016
Pros: I liked my car
Cons: I asked to rent at FT Lauderdale airport.......however, you did not schedule me there. You scheduled my pick up in the heart of Ft Lauderdale, but that is NOT WHAT I REQUESTED. Then I had all kinds of troubles and it ended up costing me a lot more money. The rental companies told me not to book through you as you "do that a lot to make it look like a better deal" . I used you once and that is more than I should have
Mar 25 2016
Pros: Car clean, new, in good condition. When I had a problem in the garage, staff guy easy to find and helpful
Cons: Took me a while to figure out how to open the gas tank door. A little run down on features might have been nice.
Jan 7 2016
Good rental... Not a great choice of vehicles
Pros: Quick drop off.. On airport...
Cons: Poor choice of vehicles... 2, a Mazda van or Mitsubishi Lancer... Why say that you feature Hyundai vehicles (which we would be happy with) and have none. Took the Lancer which was ok, good on gas, but a cheap feeling econo-car...meh. Have received much nicer vehicles renting from off airport rental companies, especially for a 4 week rental.
Dec 7 2015
None smoking car smelled of smoke so badly that ou
Pros: Met by an army of staff when you walk into the garage but that didn't help get a car quickly- the car wasn't wipes down , still dripping with water but not clean at all. Impossibe to get anyone helpful on the phone
Cons: Non smoking car smelled of smoke Told car would have no more than 8000 miles had 27000 Service light and tire pressure were a problem Waited so long for the car that wasn't clean Impossible to get anyone on the phone when tire pressure and service light went on
Nov 26 2015
good but not clean
Pros: good service fast acceptable fee
Cons: it wasn't clean
Nov 23 2015
Pros: Fast service on the line and I got an upgrade because the car I rented was no longer available.
Cons: The price when I went to pick up the car was lower than what I prepaid. They were not able to help me, so I had to call customer service, and wait about 20 minutes on the phone for a supervisor to cancel the existing reservation.
Nov 19 2015
Cons: Nice people
Nov 14 2015
Pros: Car was ok
Cons: Agent tricked me that car was cheaper than original booking. He also forced me to take pip insurance.
Nov 14 2015
You reserved on the wrong day
Cons: Everything seemed too good to be true, because it was. I reserved the car, from Nov 12, at midnight. When I go to budget, the reservation was made for the 13.
Nov 3 2015
Pros: The lady working at the place where the van ACTUALLY was was very kind and helpful.
Cons: It said the rental place was at the airport termial online when I made the reservation. It was not. In fact, it was 20 minutes away. It was very frustrating and aggrivating to have to get a cab and have to pay more money.
Oct 29 2015
Cons: not a thing