Book Budget car rentals at Los Angeles Airport

Reviews

Recent reviews

Traveler rating

Wonderful

33

Very good

21

Good

3

Okay

18

Fair

7

Mediocre

0

Poor

74

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car was cleancar smelled

car availablefriendly staff

get the carpick up and drop

returned the car

4.0

They upgraded car because they didn't have what I reserved. But it took almost 2 hrs and they charged me for a second day saying I returned after scheduled pick up time. (24hrs rental) I was on time I just left facility later than in paper because of waiting for a vehicleReviewed Jun 1 2023

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4.0

It took the budget shuttle about 30-40 minutes to come pick us up at the terminal. Other rental companies came every 5 minutes. When we got to the rental center they gave me a double booked car. This created multiple hassles as they couldn’t figure out which car they could actually give us. We finally got a Ford Escape that reeked of marijuana, and after 2 days smelled like rotten broccoli. We figured out there was a pot vape pen squirreled away with the spare tire from a previous renter. But not until the last day after frantically searching for the offending smell. Counter staff were a little snooty when we turned down their insurance coverage. Luckily, drop off was easy, because the pick up took more than an hour.Reviewed May 27 2023

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2.0

Hello,

I am writing you because, unfortunately, I am feeling very unsatisfied as a customer. I’ve been faithfully renting my car at Budget for +5 years, but this time around my experience was not up to standard. For the first time around I decided to rent my car trough Kayak, which shouldn’t be an issue. I pre-paid for my booking upon arrival and everything should be fine. I pre-paid approximately $450 trough Kayak for the booking. Upon arrival to the LAX office and rental office - I am told I have to pay extra since I am an international traveler and therefor need to buy extra insurance. Which I know is not true, since I have done it several times before. I tried to explain the agent that I’ve never experienced doing that before, but he told me there is nothing he can do to change it. The agent is sweet talking me several times and is trying to pull away my focus, by asking me what I do for a living. I tell him I am a dancer, he looks me up on YouTube and tell his co-worker to come over and watch. As I try to gain focus and ask questions he keeps hurrying me and tells me there is a long line and that I need to please hurry and sign everywhere. He also add’s the fuelling-service without asking me. I end up paying for extra insurance, daily add-ons and the fuelling-service, having already pre-paid and booked before hand what I wanted as a part of my rental agreement trough KAYAK. I ended paying double the amount AGAIN, which I figured today, as I returned my car and received my final E-receipt. I didn’t have enough time to stand in line and file a complaint with the office upon return, since I had a flight to catch. I was told to file this complaint online. As a valued costumer trough many years, I am very unsatisfied with this service. I even went to another Budget office in Studio City, (where I usually rent my cars), and asked them this extra payment was necessary to drive around. Even they said I was properly manoeuvred into paying for extra insurance and add-ons and taken advantage of. 
I sincerely hope someone can look further into this case. As I wrote earlier, I have been a faithfull customer at Budget for years. I would have hoped the company wouldn’t cheat it’s customers just because you are at the LAX location and were taken advantage of because you are an international traveller. I would hate to take my car rental’s elsewhere in the future, but hope for a solution to this case. Preferable something similar to better customer service and this was absolutely unacceptable. 

My Kayak booking confirmation: US701406360 My Budget rental agreement number 642328691 Please let me know if I can be in any further assistance of any information you might need. 

Sincerely, 

Simon GlaeselReviewed May 23 2023

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8.0

Easy pick up and drop off.Reviewed May 9 2023

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10.0

Fast and friendly. No issuesReviewed May 7 2023

review from

2.0

The kayak quote was around $400 and after waiting an hour and a half for pickup I ended up paying $750 once they added all the hidden fees. I feel scammed by Kayak and annoyed that the rental car business is so outdated we have to stand around for 1:30 of a holiday just to sign a form that could be done online.Reviewed May 3 2023

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2.0

It was the worst I will never use them againReviewed May 3 2023

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2.0

Line was wrapped around the building to get a car. Bailed and took an Uber. Minimum hour wait, hundred plus people waiting.Reviewed Apr 30 2023

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2.0

Bait and switch. Lied about supplemental insurance being required by law.Reviewed Apr 27 2023

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10.0

Knowing how the car works. How do you open the gas tank? It didn't open qhen I push rd d the tank door.Reviewed Apr 19 2023

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10.0

Todo fue exelenteReviewed Apr 18 2023

review from

2.0

Not transparent with pricing as wellReviewed Apr 16 2023

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• Where can I find an Budget counter at Los Angeles Airport?

  The Los Angeles Airport car rental can be accessed without any hassle. In the arrivals terminal, go past the baggage claim carrousel through the exit. Look out for a Budget car rental sign across the road. Before clearance, you will have to present identification documents, and sign the contract you are issued with keys to your car. You will find friendly staff ready to get you to the road.

• What documentation is required to rent a car at Budget Los Angeles Airport?

  Like most car rental facilities, Los Angeles Airport Budget car rental requires you to be 21 or older before renting cars. Still, it’s part of its policy to surcharge drivers aged between 21 and 24. Among the mandatory documents that you must present at the counter include a valid driver's license, and a major credit card or debit. In addition, you must show a ticketed return travel itinerary to support your cards. The service provider will scrutinize your driver’s license to confirm that the name it bears is the same as that one on your  home address.

• What are some of the protections offered when you book a Budget car rental at Los Angeles Airport?

  Book Budget car rentals in Los Angeles airport to benefit from several other add-ons that come with the package. Be sure to get a Third Party Liability Protection, Roadside Assistance Protection, and Damage Waiver. Typically, the car rental rates vary depending on the type of car class that you choose. For any clarifications, contact the management in advance.

• How much does it cost to rent a car from Budget at Los Angeles Airport?

  On average a rental car from Budget at Los Angeles Airport costs $46 per day.

• What is the most popular rental car from Budget at Los Angeles Airport?

  Luxury (BMW X5 or similar) is the most frequently booked rental car type from Budget at Los Angeles Airport.

• Where can I find Budget car rentals at Los Angeles Airport?

  9775 Airport Boulevard is the closest Budget rental location to Los Angeles Airport. The telephone number for this location is +1 310 642 4500.

• Does Budget offer shuttle or airport pick-up services from Los Angeles Airport (LAX)?

  Yes