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8.0
Easy check-in/out process. Was out of compact cars so got something different from what I wanted but at least for the same price. Friendly staff.Reviewed May 29 2023
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10.0
Deluxe car and wonderful staff. Highly recommend ✨Reviewed May 26 2023
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10.0
The staff is friendly and it feels like a local rental place. It would be helpful if Joe's Parking was also the pick up for Midway instead of just the drop off, so we could avoid the two buses needed for getting there. Also, it was very difficult to find the instructions for where to go when we got out of the airport - it was buried inside of multiple webpage steps/links. That info should be included in the email that gets sent to us when we reserve or any reminder emails.Reviewed May 25 2023
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10.0
Everything was great. Pick up was a bit busy, but we made some new Canadian friends.Reviewed May 25 2023
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2.0
The line was long for pick-up and the shuttle system to get to Midway from LAX was convoluted and lengthy for how close Midway is to the airport. The car was definitely decent. The agent tried to up-sell the toll-payment plan which was totally unnecessary for our trip and where I told her we were travelling. All in all it was just OK until I got an invoice email while sitting at my departure gate saying they had added $56 in late fees for being 2 hours late returning the car. In reality I returned the car at exactly at the agreed time and signed a form with all check marks and smiley faces from their return clerk with limited English skills. I got the email invoice 2.5 hours later and it said I had returned the car 15 minutes prior to them sending the invoice. Obviously this was impossible as I had already travelled to the airport, checked-in, gone through security and made it to my gate. I have contacted them and presented my case and along with photos of me at my gate with a clock showing the time to prove this but they have not responded. I will be disputing the charge with my credit card company.Reviewed May 23 2023
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8.0
Excellent price. Confusing drop off situation.Reviewed May 20 2023
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8.0
Good service, quick and solid as advertised.Reviewed May 17 2023
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6.0
Rental Price was great However the pickup area need’s attention. My family of 6 was rushed by the attendants to load into our rental because there was a line. Keep in mind we had a 4 year old that needed her car seat secured safely first before driving off. I didn’t appreciate the attendant attitude to rush us because of a line behind us. Although the price was great the pickup service for my family was unpleasant. Also I would like to mention that the shuttle service from the airport needs attention. I will spend the extra 2-300 dollars more for the brand name rental companies that have convenient pickup and drop off services to and from the airport.Reviewed May 17 2023
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2.0
After close to 2 hours - waited for 2 shuttle Buses just to get to the Midway office and then waited an hour in line, just to be told by the woman at the counter that the car I reserved (SUV) was not available and the only substitute they would offer me for the same price was a pickup truck?!! She advised me that customers who book through third parties (ie Kayak), are not guaranteed the car they reserve and are not eligible for free upgrades (there were other “premium” SUV’s available but I had to pay an up charge. I canceled my reservation and will never rent through KAYAK or Midway again.Reviewed May 15 2023
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2.0
Drop off of horrible, and then no clear instruction on who takes you to the airport.Reviewed May 15 2023
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10.0
My experience was perfect from start to finish.Reviewed May 10 2023
review from![cheapflights]()
6.0
Transportation shuttle to and from the terminal for late arrival then early departure at LAX is difficult. The rental did not have on board navigation applications installed. The vehicle was comfortable and priced in line with other agenciesReviewed May 10 2023
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