Find reviews that mention:
2.0
Pros:Staff was AWFUL! The car I rented was not in the lot upon arrival, so I had to rebook and was charged MORE (double)! I did not get my money back from my previous booking.Cons:Honor previous bookings! As a car rental facility you would think that the car you booked would be in the lot!Reviewed Mar 30 2022
review from![kayak]()
2.0
Pros:The staff was friendlyCons:Picking up the car was a a 3 hour wait, then when I finally got one it reeked of weed and the car left a lot to be desired (it was missing a carpet , there were burn holes , it squeaked and rattled ). And as the cherry on top , they over charged me after I returned the car.Reviewed Jul 6 2021
review from![kayak]()
2.0
Pros:NothingCons:Paid for a landrover got a 15 year old Toyota. Will never use againReviewed Jul 5 2021
review from![kayak]()
2.0
Pros:Imagine your worst DMV experience times 4. I was not able to get a car or speak to anyone about it. I waited in line for 80 minutes in which time only 10 customers were helped. At the time I left there were roughly 30 customer groups in front of me. I would have had to wait two hours longer and miss an event I was in town to attend. I left and bought a last minute plane ticket to San Francisco rather than drive as planned. I am still checking whether I was charged.Cons:I could have received the car I reserved. I could have been able to speak to someone.Reviewed Jun 28 2021
review from![kayak]()
2.0
Pros:I cancelled the car after waiting in line at the desk for two hours.Reviewed Jun 28 2021
review from![kayak]()
2.0
Pros:Drop off was easy.Cons:I spent 2 hours in line to pick up my car, longer than my flight from Albuquerque. Many people left and took an Uber. The car was marginally cleaned. I’ve used Thrifty/Hertz/Dollar before so I know they are generally pretty good. I know I won’t rent from them again at LAX.Reviewed Jun 27 2021
review from![kayak]()
4.0
Pros:Drop off was super easyCons:The car smelled terrible. Cigarette smell the entire time we had it. We also waiting in line for 2 hrs to pick it up. Not a very good pick up process at all. We will never use this car rental company againReviewed Jun 26 2021
review from![kayak]()
10.0
Pros:Yes to staff. Size of LAX means that you use GPS and signs to return car. Got a car with only 1000 miles.Reviewed Jun 21 2021
review from![cheapflights]()
4.0
Pros:Long, long line to obtain car.Cons:You need to figure out that long line.Reviewed Jun 21 2021
review from![kayak]()
2.0
Cons:The car reeked of smoke and then they harassed me, alleging I had not returned the car on time.Reviewed Jun 20 2021
review from![kayak]()
2.0
Pros:The staff was friendlyCons:The car was terrible. I rented a Infinity truck and the car made noises. The truck didn’t want to go in second gear while driving. While driving it didn’t see like a smooth drive whatsoever. I would not recommend awful experience .Reviewed Jun 14 2021
review from![kayak]()
4.0
Pros:NothingCons:You advertised a vehicle they do not have available at a price they do not offer. I learned this after standing in an hour and twenty five minute line. The substitute they gave me wreaked of marijuana and was a poor substitute. I do NOT trust Kayak and will not use Thrifty or Kayak again.Reviewed Jun 11 2021
review from![kayak]()