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2.0
Cons:The staff be there so anyone could rent a van at 4:30 PM on a FridayReviewed Feb 2 2021
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2.0
Pros:Nothing.Cons:First off the pick up/drop offs location is not even at the airport and I was given no heads up about this. In order to get there, I would have had to order 2-3 Uber’s to get my entire family and luggage there. And then try to find 3 more Uber’s at 3 am to get back, upon our return. When I called to find out the location, initially, there employee was extremely rude. I did not pick up my rental and I used a different rental company. I won’t be using this them or kayak again. Kayak should have disclosed this info ahead of time.Reviewed Jan 1 2021
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2.0
Cons:I don’t think this company is real. They never answered the phone when we landed and we walked to the AVR location and no one was there. It was a scam!Reviewed Dec 14 2020
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10.0
Pros:Friendly staff quick process excellent pick up and drop offReviewed Nov 18 2020
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10.0
Pros:Super friendly staffReviewed Nov 16 2020
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8.8
Pros:Friendly staffCons:Cleaner carReviewed Nov 12 2020
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2.8
Cons:If they had the car at the time of the teservationReviewed Nov 9 2020
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6.0
Cons:Terrible customer service.Reviewed Aug 3 2020
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8.0
Pros:they are usually pretty fast. this visit took a while to get my rental.Cons:the rep who helped me was not rude but not friendly at all either. he didn't say much and was a bit slowReviewed Jun 19 2020
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2.0
Cons:they weren't even open when we showed up. never answered calls, etc...Reviewed Jun 17 2020
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6.0
Pros:Rushed in getting the van as they were closing while they knew what time i was arriving. No shuttle came to pick up as told and was told to take an uber. Did not find reservation by name but later found by reservation no., and van was not prepared earlier. There were lots of ants in the van crawling everywhere. Gas was not full and had required me to get gas.Cons:should make pick up process nicer and not rushed. Should not impose on customer to arrange own ride without any help on how and where to catch uber. Van should always be clean especially bug free. There were so much that it was like there was a colony somewhere. Gas should be full.Reviewed Jun 15 2020
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2.0
Cons:This car rental company’s logo that is used in Kayak looked deceivingly similar to Avis’ logo. Further the company’s name didn’t appear in the reservation process until the very end. I thought, in fact, that it was Avis. This problem is further exasperated given how small the logos are when using the Kayak mobile app. My reservation mentioned a vague and somewhat ambiguous “Airport Van Rental” which I thought was weird but I figured it was just some sort of affiliated company to Avis. So, believing that I had a reservation with Avis, I took a shuttle to Avis only to find out that they did not have a reservation for me. Now that I was stuck at Avis with no car and not wanting to Uber or taxi to “Airport Van Rental” I got stuck with a rate double what I was expecting and wasted a lot of time. Very disappointed.Reviewed Jun 6 2020
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