Find reviews that mention:
2.0
Pros:Drop off was easy and fastCons:We awaited three full hours in a line served by 4 agents at LAX. I will never rent from this company or their partners again. There were also unexplained daily $40 charges on my final bill, I have a message in to the company.Reviewed Jun 21 2021
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2.0
Pros:NothingCons:My visit was less than 24 hours. The wait to get my rental car was 4 hours. I left and took an Uber and am now working on contesting my “non refundable” rental. The fine print did not say they’d hold you hostage and eat all your vacation time.Reviewed Jun 20 2021
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2.0
Pros:Classic bait and switch. I booked and paid for an SUV but they cited a bunch of BS company policies why I couldn't rent that size vehicle. I had a one way rental and they forced my to rent it for longer than I needed just to drive the vehicle off the lot. They even asked for proof of a return ticket even though it was a one way rental. This company is shady. Also, the car was not thoroughly cleaned and sanitized because there was trash in the center console. I had to spend 20 minutes wiping down the whole vehicle as I have a 3 year old who can't get a covid vaccination yet.Cons:Lay out all your policies in writing at the time of booking. Don't let there be a surprise at the rental counter. Or, just don't rent from this company.Reviewed Jun 18 2021
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6.0
Pros:Drop off was quick and fine. Pick-up, though, was difficult -- I was in a very long line, that moved quite slowly.Reviewed Jun 15 2021
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2.0
Pros:Not muchCons:Carrentals.com didn't inform me that Dollar had no luxury car as booked. And now they won't return my money. Its near impossible to speak with support. Handoffs from Expdedia to Carrentals got dropped. I JUST WANT MY MONEY BACK!Reviewed Jun 13 2021
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6.0
Pros:Car was very clean and ran greatCons:The pickup line took 1 hour and 45 minutes. I wish they could have found a better way to manage the process. I understand staffing is a challenge (which I imagine was why there was no communication to the people in line about anything while we waited) but it was not a good experience and I hope they can address the checkin process. Hopefully this was a one time thing for them and not a recurring problem.Reviewed Jun 12 2021
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4.0
Pros:Drop-off easy, pickup was a nightmareCons:Not enough shuttles to or from airportReviewed Jun 7 2021
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6.0
Cons:I was charged extra for dropping the car off in San Diego even though I clearly told them this beforehand.Reviewed May 21 2021
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2.0
Pros:Nothing. My car broke down about 15 minutes after getting in it. I was stuck on the 405 for over an hour. It was very dangerous.Cons:Check the fluids on the car. Roadside assistance should answer the phone. And then after all that I am now being harassed to return a car that I have.Reviewed May 14 2021
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2.0
Cons:1) The pick up line was over an hour long. 2) When I tell the agent "I dont want to pay for anything I dont have to pay for" and he in fact charges me over$100 in unnecessary insurance, I get pissed off. 3) When I call dollar rental and get an auto message telling me their hours and I am calling well within those hours, I get pissed. 4) The car I had shook when driving over 60mphReviewed May 12 2021
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2.0
Pros:didnt like anything about it. overbooked so I wasted my time looking for the location, then going to find out that there wasnt any availability and nothing was offered as an alternative. I was left stranded without any other option till the next day when It was already too lateCons:didnt like anything about it. overbooked so I wasted my time looking for the location, then going to find out that there wasnt any availability and nothing was offered as an alternative. I was left stranded without any other option till the next day when It was already too lateReviewed Apr 27 2021
review from![kayak]()
6.0
Pros:The actual people I dealt with in person were very nice and helpful. The car was very nice and clean.Cons:The customer service is the worst thing I've ever experienced. We broke down at 9:30pm one night and were on the phone with their ‘emergency’ roadside assistance for over 45 minutes and no one ever answered the phone. It was the worst experience.Reviewed Apr 5 2021
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