Guest Reviews
Overall Rating
4.6
Okay
Based on 15 reviews
Cleanliness
5.0
Comfort
5.0
Pickup/Dropoff
4.3
Value for money
4.0
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
great service
great experience
-
4.4
Stay away from Budget!
Pros: They gave a car...
Cons: Absolute nightmare to work with these people. Rude customer service. Sneaky people trying to find any fault with the car to charge the insurance. Had to fill in paperwork because of a tiny rock chip. Good luck getting a hold of anyone to make any changes to the reservation. Ruined our vacation.
review from
-
2.0
Not the car I reserved
Pros: The customer service agent cancelled the reservation for us at the desk.
Cons: We were going to be given a Subaru Outback as a standard size SUV. There is no way that that car qualifies as a SUV, let alone standard size. They had no other cars they could rent us. The excuse was that that was the car that was set up in Budgets "list" of approved cars for that class. If that is the case, then Budget really needs to review their list. The desk agent was nice enough, but one of the workers that came in reeked of smoke and was not very pleasant to her when she had asked him if the full size SUV (an actual full size one, a GMC Yukon I believe) was available. He got a bit gruff and said that we could have it if we only wanted it one day since it needed an oil change and some other work.
review from
-
2.0
Pros: The vehicle itself
Cons: Budget added their insurance to the rental fee. It ended up being very expensive!
review from
-
4.0
Pros: The car we received had only about 3000 miles on it and it was a nicer car than expected.
Cons: The car was very dirty when we picked it up. Chocolate on the seat, greasy fingerprints all over the interior. We mentioned this when we picked it up and asked if they could fix it. To which they said that they had just run it through the carwash and vacuumed it. The had no other clean cars with which we could exchange it. We called customer service and they gave us one day free and told us we could exchange the car at any budget location. We did. When dropping off the car we had to wait 30 minutes before being helped. The attendant was spending a very long time chatting with a customer and playing with their dog while a line of 3 or 4 other customers waited.
review from
-
2.0
Cons: I ended up cancelling my car rental after the tire fell off the rental car a few miles away from pickup. They were unable to get me a replacement car because they couldn't release a new one to me until they collected the damaged one, and they could not find where they had towed their car to. It was a nightmare.
review from
-
4.4
Pros: Customer service accommodated me with a returned car that hadn't been serviced.
Cons: Car I reserved was not available.
review from
-
8.0
Cons: Good
review from
-
8.8
Customer Service on Phone okay, everything else sa
Pros: Best rate out of everyone. I needed a mini van at the last minute. Van was clean, shiny and brand new. On time. Counter was easy to work with. I picked it up at a site not at the airport. Discount for prepay rental. About $13 dollars less than posted online.
Cons: Customer service on the phone was confusing. I called at night and it sounded like I was talking to someone from the phillipines and she was going off of a script. I had to ask her to repeat what she said. Having worked in call center I get what it's like so I cut her some slack but they should drop their script to be more engaged with the customer. After prepaying the rental at a discount, the lady transferred me to someone else probably also from. Phillipines selling vacation plans. "Congratulations you won" The guy was friendly with accent, he made a good conversation with me. I didn't want to purchase anything or looking to book a vacation so he was cool with it but hung up abruptly.
review from
-
4.4
Stay away from Budget!
Pros: They gave a car...
Cons: Absolute nightmare to work with these people. Rude customer service. Sneaky people trying to find any fault with the car to charge the insurance. Had to fill in paperwork because of a tiny rock chip. Good luck getting a hold of anyone to make any changes to the reservation. Ruined our vacation.
review from
-
2.0
Not the car I reserved
Pros: The customer service agent cancelled the reservation for us at the desk.
Cons: We were going to be given a Subaru Outback as a standard size SUV. There is no way that that car qualifies as a SUV, let alone standard size. They had no other cars they could rent us. The excuse was that that was the car that was set up in Budgets "list" of approved cars for that class. If that is the case, then Budget really needs to review their list. The desk agent was nice enough, but one of the workers that came in reeked of smoke and was not very pleasant to her when she had asked him if the full size SUV (an actual full size one, a GMC Yukon I believe) was available. He got a bit gruff and said that we could have it if we only wanted it one day since it needed an oil change and some other work.
review from
-
2.0
Pros: The vehicle itself
Cons: Budget added their insurance to the rental fee. It ended up being very expensive!
review from
-
4.0
Pros: The car we received had only about 3000 miles on it and it was a nicer car than expected.
Cons: The car was very dirty when we picked it up. Chocolate on the seat, greasy fingerprints all over the interior. We mentioned this when we picked it up and asked if they could fix it. To which they said that they had just run it through the carwash and vacuumed it. The had no other clean cars with which we could exchange it. We called customer service and they gave us one day free and told us we could exchange the car at any budget location. We did. When dropping off the car we had to wait 30 minutes before being helped. The attendant was spending a very long time chatting with a customer and playing with their dog while a line of 3 or 4 other customers waited.
review from
-
2.0
Cons: I ended up cancelling my car rental after the tire fell off the rental car a few miles away from pickup. They were unable to get me a replacement car because they couldn't release a new one to me until they collected the damaged one, and they could not find where they had towed their car to. It was a nightmare.
review from
-
4.4
Pros: Customer service accommodated me with a returned car that hadn't been serviced.
Cons: Car I reserved was not available.
review from
Where can I find Budget car rentals in Murray?
5443 South Commerce Drive, Budget car rentals
Address
5443 South Commerce DrivePhone
+1 801 261 1116Top Tips For Renting a Car from Budget in Murray
- 25% of our users found rental cars from Budget in Murray for $28 or less
- Full-size rental cars from Budget in Murray are around 48% cheaper than other car types, on average
FAQs About Renting a Car From Budget in Murray
How much does it cost to rent a car from Budget in Murray?
On average a rental car from Budget in Murray costs $40 per day.
What is the most popular rental car from Budget in Murray?
Full-size (Chevrolet Tahoe or similar) is the most frequently booked rental car type from Budget in Murray.
How many car rental locations does Budget have in Murray?
Budget has 1 rental location in Murray. Take a look at our Budget rental location map to find the best rental cars near you.
Does Budget have a car rental location at the airport: Salt Lake City Airport (SLC)?
Yes
Does Budget offer shuttle or airport pick-up services from Salt Lake City Airport (SLC)?
Yes
