Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.
Sep 13 2016
Almamo not great in salt Lake
Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.
Sep 19 2016
Pros: Customer service at the counter was great! I got my car pretty fast.
Cons: I did have to put air in the tires.
Sep 26 2016
Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed
Sep 28 2016
Pros: Great car!
Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.
Oct 10 2016
Check in time
Pros: Your staff was really great!
Cons: The only thing that made no sense was that our plan landed early by 15 mins and we could NOT get our car till 10am on the DOT. If we checked in any earlier the price went up. So you had several people just waiting on the clock. You really didn't have to make us all wait for 15 minutes and change the price on us. There should be a variance of time for this purpose. Your staff was just standing there looking at us waiting for the clock as well. Just didn't seem productive in any way.
Oct 10 2016
Pros: The car was very nice.
Cons: The Alamo counter, in Salt Lake, was poorly staffed. It took an hour to obtain the rental car. There was no verification of damage to the vehicle prior to releasing the car and upon returning, I was questioned about peripheral damage to the car which was obviously there prior to my rental period. I have rented from Alamo many, many times, and have never received such poor customer service.
Oct 10 2016
Very satisfied. No hassle, no fuss.
Pros: Easy access at the airport. Excellent pricing
Jan 3 2017
Efficient, affordable, and a nice car
Pros: Quick check in and departure
Cons: No info whatsoever on the car - all wheel drive? Car skidded on 1/4 inch of snow, not great choice in Utah in January. Would have been nice to know b4 renting or even at the counter. No material in the car either
Jan 4 2017
Easy check in and out. Good car
Pros: Good car in the snow - it snowed a lot while in Utah
Pros: The car we received had only about 3000 miles on it and it was a nicer car than expected.
Cons: The car was very dirty when we picked it up. Chocolate on the seat, greasy fingerprints all over the interior. We mentioned this when we picked it up and asked if they could fix it. To which they said that they had just run it through the carwash and vacuumed it. The had no other clean cars with which we could exchange it.
We called customer service and they gave us one day free and told us we could exchange the car at any budget location. We did.
When dropping off the car we had to wait 30 minutes before being helped. The attendant was spending a very long time chatting with a customer and playing with their dog while a line of 3 or 4 other customers waited.
Jun 3 2016
Customer Service on Phone okay, everything else sa
Pros: Best rate out of everyone. I needed a mini van at the last minute. Van was clean, shiny and brand new. On time. Counter was easy to work with. I picked it up at a site not at the airport. Discount for prepay rental. About $13 dollars less than posted online.
Cons: Customer service on the phone was confusing. I called at night and it sounded like I was talking to someone from the phillipines and she was going off of a script. I had to ask her to repeat what she said. Having worked in call center I get what it's like so I cut her some slack but they should drop their script to be more engaged with the customer. After prepaying the rental at a discount, the lady transferred me to someone else probably also from. Phillipines selling vacation plans. "Congratulations you won" The guy was friendly with accent, he made a good conversation with me. I didn't want to purchase anything or looking to book a vacation so he was cool with it but hung up abruptly.
Jul 15 2016
Pros: excellent car
Cons: long check in time. Did not have keys for 20-30 minutes
Jul 19 2016
Cons: I reserved a van weeks in advance of a family trip out of town. On the day I was to pick up the van I called to confirm the reservation. The reservation was indeed confirmed. However, when I went to the rental office several hours later at the pick up time I was met with "we are completely out of cars. There is nothing I can do for you."
Totally unacceptable! A courtesy call earlier in the afternoon would have been a step in the right direction. I will never rent with Budget again.
Jul 24 2016
Pros: Nothing was good.
Cons: Did not have the car we reserved. We reserved a convertible, and then offered a different car. If I had wanted that car, I would have reserved that car. Was given the run around by multiple employees. Was told the car was at the airport location instead, but when we got there it was not there, and the reservation that we were told would be made did not exist. Ended up canceling the whole thing. Very frustrating experience and I will never use Budget again.
Aug 6 2016
Aug 6 2016
Pros: Customer service accommodated me with a returned car that hadn't been serviced.
Cons: Car I reserved was not available.
Aug 22 2016
Cons: I ended up cancelling my car rental after the tire fell off the rental car a few miles away from pickup. They were unable to get me a replacement car because they couldn't release a new one to me until they collected the damaged one, and they could not find where they had towed their car to. It was a nightmare.
Oct 19 2016
Van was dirty
Pros: Manager gave me a 10% discount for me washing his windows.
Cons: Van interior and windows were dirty, candy and sticky residue.
Dec 20 2016
Quoted wrong price
Pros: The vehicle
Cons: the entire process of booking at Kayak; getting the wrong quote, being overcharged at the end and then get the run around by Budget and Kayak.
No more Kayak and/or Budget for me.