Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.
Sep 13 2016
Almamo not great in salt Lake
Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.
Sep 19 2016
Pros: Customer service at the counter was great! I got my car pretty fast.
Cons: I did have to put air in the tires.
Sep 26 2016
Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed
Sep 28 2016
Pros: Great car!
Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.
Oct 10 2016
Check in time
Pros: Your staff was really great!
Cons: The only thing that made no sense was that our plan landed early by 15 mins and we could NOT get our car till 10am on the DOT. If we checked in any earlier the price went up. So you had several people just waiting on the clock. You really didn't have to make us all wait for 15 minutes and change the price on us. There should be a variance of time for this purpose. Your staff was just standing there looking at us waiting for the clock as well. Just didn't seem productive in any way.
Oct 10 2016
Pros: The car was very nice.
Cons: The Alamo counter, in Salt Lake, was poorly staffed. It took an hour to obtain the rental car. There was no verification of damage to the vehicle prior to releasing the car and upon returning, I was questioned about peripheral damage to the car which was obviously there prior to my rental period. I have rented from Alamo many, many times, and have never received such poor customer service.
Oct 10 2016
Very satisfied. No hassle, no fuss.
Pros: Easy access at the airport. Excellent pricing
Jan 3 2017
Efficient, affordable, and a nice car
Pros: Quick check in and departure
Cons: No info whatsoever on the car - all wheel drive? Car skidded on 1/4 inch of snow, not great choice in Utah in January. Would have been nice to know b4 renting or even at the counter. No material in the car either
Jan 4 2017
Easy check in and out. Good car
Pros: Good car in the snow - it snowed a lot while in Utah