Reviews for Budget in Nashville
- All reviews 100%
Jan 31 2017
Cons: The main reason I choose Budget was the hatchback Focus. If I wanted any other compact car I could have got it from another car rental for less of Budget's price. Right from the start, I noticed the rear of the car was super dirty as I'm loading my luggages in. So I inspected all around the car and THE WHOLE CAR WAS COMPLETELY DIRTY OUTSIDE. Then I look inside of the car and it was also dirty and some stains on the front seats. I went to the customer service booth , told them about the condition of the car and ask for another Focus. They did not have it and offer me a smaller car, I declined. Told them I specifically rented from them because I want the Focus. They told me they can have the car wash and clean up but it will take up to 1.5 to 2 hrs. I told them I should not have to wait for the car to be wash and clean, it should have been already cleaned and ready for pick up, and I can not wait for that long nor should I have too because I booked this way in advance. I asked for a upgrade multiple times to anything comfortable to the Focus or a size one but they denied me. Short on time, I need to be at a meeting, I end up taking the COMPLETELY DIRTY FOCUS. I AM NOT A HAPPY CUSTOMER AT ALL AND IT KIND OF RUINED MY WHOLE WEEKEND. As I PAID CUSTOMER I should not have been treated that way nor should I had to pay to rent a completely dirty car.
Jan 30 2017
Pros: Pickup / drop off was very quick & efficient. The car was very nice, a 2017 model, still in brand new condition.
Cons: The car total was a lot pricier than planned for. I think all the extra fees besides tax should be included in the daily charge.
Nov 28 2016
Pros: The price
Cons: I didn't get a car they wouldn't use my debit card
Nov 1 2016
Too much drama
Pros: Staff at the counter was nice.
Cons: Before picking up my car, I called the local number to find out how much the deposit would be and whether they'd accept a debit card. Instead I got voice mail hell. The only human I could reach was a guy in swho said he worked for Avis and couldn't help me. When I picked up car it was dirty on outside. At the end, they charged me a $16 fuel penalty because they claimed the tank was only 7/8ths full. It was actually 8/8ths full. I had to go through all sorts of gyrations to get that off my bill. Way too much trouble for the money.