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8.0
There was a long line when I went to go pick up the car and the car showed up really dirty. Other than that they were great. Drop off was very easy.Reviewed May 16 2023
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6.0
The rental center is poor. The tram to terminal A is a joke Poor use of federal funds The directions back to the budget central center is unacceptableReviewed Apr 24 2023
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2.0
reserved car was not available. they had no cars!Reviewed Apr 19 2023
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2.0
We reserved a minivan months in advance and paid in full when we made the reservation. This was to drive to Florida from NYC with our 3 kids. When we went to pick up they had no minivans, and tried to give us a Ford Explorer (too small for 5 of us with luggage and 24 hour drive). We said no to Ford Explorer and they offered Chevy Tahoe, but for $45 more per day a total of $400 more. We complained via email, and they offered a $50 credit on our next rental. Horrible. They didn’t have what we reserved and paid in full for months in advance, so they charged us 400 extra dollars to get a vehicle of comparable size.Reviewed Apr 16 2023
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2.0
Budget modified my reservation without my permission. I ended up using different transportationReviewed Mar 22 2023
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6.0
Charging more than expected amountReviewed Mar 21 2023
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4.0
The car was extremely dirty, didn't look like the interior or exterior had been washed. Car drove terribly. I would have asked for another car, but I checked in at Budget and had to go pick up the car in the Avis lot, which was a 10 minute walk. Very disappointed in car.Reviewed Mar 20 2023
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2.0
We showed up and even though they saw our reservation, they screamed at us that our rental car reservation was not being honored because we made it after midnight on a certain day. We said we’d made it the previous day. They said “oh…” and whispered to each other because they clearly didn’t know their own policy. Then when I asked if that meant our reservation would be honored, they started screaming at us again that we were not getting a car and we had to go elsewhere. We were still charged a no-show fee. Literally never again. I would rather crawl to my destination. This was a disgusting experience.Reviewed Jan 3 2023
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2.0
They were closed!! Gave my flight number and they didn’t have the decency to wait they closed 11pm in an airport!Reviewed Jan 3 2023
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2.0
went there to be told that there were no cars left.Reviewed Dec 28 2022
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2.0
Fake company! Do not use! Allows bookings without having cars. Chaos, huge fake lines, speed of counter personal glacier-like. After 3 hrs in line have up as they admitted they allow fake-reservations. Use alternative car rental company.Reviewed Dec 25 2022
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2.0
Car had bad rear tire and was noisy and vibrated the whole 525 miles. US port dis not work, so no music. Crappy car... not the car size I requested, so spent too much extra on gasoline also.Reviewed Nov 11 2022
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