Find reviews that mention:
2.0
Pros:disaster waiting in line for 1.5 hrs with 6 people in lineCons:need faster and more customer service reps will not use thrifty in newark againReviewed Jun 21 2021
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2.0
Pros:The employees at drop off verbally say one thing but once the billing statement is email there is something else.Reviewed May 25 2021
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2.0
Pros:The line to pick up was very long. Then the only card I had was my debit cards. Even though I had a photo of my Mastercard they said they could not use it so I did not get to rent a car. Budget will take debit cards so I thought I would use Budget again, They were booked, which is why my son rented a car for me at Thrifty online using his card. Live and learn.Cons:The pick up line at the airport was very long. Thrifty could take debit cards,Reviewed Mar 9 2021
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8.0
Cons:It would great if someone was there to provide directionsReviewed Feb 20 2021
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9.2
Pros:The priceCons:The check in line was very longReviewed Oct 15 2020
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10.0
Cons:Not one thing - it was an excellent experience all the way around! Thank you!Reviewed Jun 13 2020
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8.8
Cons:Car had high mileage and a lot of dings and scratches. But was in good mechanical condition.Reviewed Dec 18 2019
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7.6
Pros:The car.Cons:The attendant at the pickup site was very helpful within his limitations. He spent an inordinate amount of time calling the back office(from what I believe to be his personal cell phone) to get a confirmation code. The process took close to half an hour. My reservation was prepaid with the tax portion being the only residual so I do not recognize the need for that much time being taken to process this transaction. It seemed that there was no real advance preparation of the rental prior to my arrival. I do not fault the attendant, I fault the back office support. I expected better service.Reviewed Nov 18 2019
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6.0
Pros:...Cons:...Reviewed Sep 10 2019
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3.2
Cons:The customer service ,when I asked for someone to check the car before I left the property and after the return they just said go ahead! As a disabled person with bronchitis I also had the car detailed myself cost me $24 dollars I have pictures and receipt to prove they tried to charge me $300!Reviewed Aug 13 2019
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3.6
Pros:Nothing about it. Would never rent from them again or use Kayak!Cons:Being upfront and honest about your pricing and not changing it and adding another $150 the price I got quoted for.Reviewed Jul 4 2019
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6.0
Pros:No-hassle pick-up; easy drop-off.Cons:The car itself. I thought it would have been better.Reviewed Jun 28 2019
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