Reviews for Budget in Newark
- All reviews 100%
Based on 77 reviews
Jul 15 2017
Cons: rude staff
Jul 7 2017
Cons: only 2 staff (Newark office) serving lots of clients in line
Jun 30 2017
One way rental highlights variation in quality
Pros: Speedy, easy pick up at Newark. Employee wasn't too pushy about paying for extras.
Jun 22 2017
Cons: Car smelled like smoke.
Jun 16 2017
Pros: Car was clean and new.
Cons: Long line for pickup and drop off.
Jun 3 2017
Cons: The returning guy had a poker face. The only words he said was 'your receipt', then he jumped in a car and drove away.
May 31 2017
Pros: Good car,clean,reliable
Cons: Actually, not a good value $$$, too expensive. Also, not enough employees at the front counter (just 1 person for a line of 6). The lady working there, was taking people not in the line until, we (people in the line complained about it) and nobody working on the parking lot, helping clients with the cars. My rental was parked in wrong spot, so I took the wrong car and had to return.Then, I had to unload all my luggage from the first car and load it in to the second car.. Bad customer service.
May 30 2017
Cons: Nearly 1 hour wait at rental counter for pick up
May 16 2017
Pros: quick and easy to pick up the car
Cons: when we dropped off the car there was no one at the airport. We didnt know what to do with the car keys etc. It would have been nice to see a person to check us out and close the account
May 15 2017
Last minute rental
Pros: Super easy to book. Love my FastBreak perks.
Cons: Little overpriced for a tiny car.
May 15 2017
Pros: Pickup was great!
Apr 25 2017
Pros: new car, friendly staff.
Cons: it had the previous person's trash in the trunk
Apr 24 2017
No booster available, poor service and one of the seat belts didn't wo
Cons: Poor service, no booster seat available and one of the seat belts was broken
Mar 29 2017
Pros: Car very nice
Cons: Drop off location I requested was not the drop off I got. Was very inconvenient to drop off in Kenvil instead of Hacketstown. Why did the rental company pick up on this?
Mar 27 2017
Pros: time to check out
Mar 20 2017
Pros: Car was newer than most, comfortable and ready when I got there.
Cons: Customer service woman was grumpy though efficient. There was no way to make notes of previous damage done to the car. The placemats had been taken out and Bluetooth was not available on the radio.
Feb 15 2017
Did not honor pricing
Pros: Friendly staff, quick check in
Cons: Did not have car class. Which, in and of itself is ok, however, they charged me extra for the car they had. NEVER had that happen before.
Feb 11 2017
Cons: Wrong car was in my assigned pick-up space. I loaded luggage, plugged in phone, set-up GPS for destination routing, and drove to exit gate, only to be told I had the wrong car. No one offered to help me find the right one, so I had to go back, re-park, take my luggage out, unplug and store my phone, and walk back inside to the rental counter. The rental agent walked back outside to look with me, and we discovered that the gate attendant had moved the vehicle. Once I started driving, I noticed the windshield washers were not functioning.
Jan 10 2017
Pros: Smooth process, fair price
Cons: Staff should be prepared to offer upgrade ptions
Dec 23 2016
Worst customer service ever
Cons: The reservation counter made you feel like you were a criminal, tell you about credit card theft and how much there cars are worth. Will never rent from the NY Budget again
Dec 18 2016
No phone contact for a problem with the car
Cons: Nightmare trying to get through to someone on the phone when I noticed the ezpass was not working ,which was the ONLY thing I asked for with the car . It is ok to have apronlrm but what seperates companies is the support, Budget failed miserably .
Nov 14 2016
Cons: The return sign had blown done so I passed the entrance but found the return entrance my second pass through.
Nov 14 2016
Cons: They had no cars available when we arrived. We had to wait about 45 minutes for a car which made us late to our arrangements.
Nov 8 2016
Easy pick up
Pros: All went well
Nov 1 2016
Pros: car quality was good
Cons: I returned the car one hour late. I was charged entire day charges for that.
Oct 29 2016
Cons: didn't have the van i reserved, nor any other vans for that Matter, and did NOTHING to rectify through situation. HORRIBLE!!!
Oct 24 2016
Pros: they vehicle was clean and the price of the vehicle was excellent
Cons: I requested a Compact car and ended up having to pay extra for an SUV because they did not have a compact vehicle readily available.
Oct 15 2016
Pros: Very affordable option
Cons: Car smelled a little like smoke. I think a smoker had it previously.
Oct 5 2016
Easy experience. Friendly customer service
Pros: Car was clean interior. Couple marks on the outside. Painless rental process overall.
Cons: The vehicle was from Canada and really not a problem a'but should've been warned that all the controls were metric.
Sep 21 2016
Don't believe you'll get what you order!!!!!
Cons: Thank god I called before I went. They were supposed to have a cargo van and I would have had a regular passenger van. Forget about calling doubt it they just give you the runaround and just transfer you and finally disconnect you.
Sep 20 2016
Cons: The windshield inside was filthy, had to clean it with window cleaner in order to be able to see satisfactory to drive
Sep 19 2016
Pros: Easy to pick up at Newark, nice and clean car.
Cons: it was dark, so it was difficult to check the car for issues. There were none.
Aug 21 2016
Use a debit card and you will be judged
Pros: The car was clean and energy efficient.
Cons: The pickup process was lengthy, and the Budget agent made a big deal about our wanting to use a debit card to pay for the transaction. She brought up the notion that they would perform a credit check and If our credit wasn't up to their standards, they would reject our request for a car rental. This was a very negative, uncomfortable conversation as it seemed like the agent had already assumed our credit was unworthy. My boyfriend finally just handed over a credit card to end the unpleasant interaction. I have not encountered this attitude at other rental companies such as Enterprise.
Jul 19 2016
Good car, sounded like a good deal but when I drop
Pros: Car was good Car was clean Wait time at Newark was only 5-10 mins
Cons: 3 hours late to drop off the car due to a mishap and I was charged 1 full day of $137 extra! That was a rip off! I feel cheated.
Nov 5 2015
Pros: The service was fine; the workers were very nice.
Cons: I got charged for random late fees that even the people there didn't understand, and I don't have time to fight it. So it just leaves me feeling like I was cheated.