Reviews for Enterprise in Washington
- All reviews 100%
Based on 43 reviews
Mar 23 2017
Pros: Nice car, friendly employees, affordable, convenient pickup/drop off locations
Cons: Dirty car, smelled like smoke, still had ashes scattered across the dash and center console. When I requested a different car because it smelled like smoke I was told that it didn't smell like smoke because smoking is not allowed and I must be wrong.
Mar 18 2017
Pros: When I went to pick up the car I reserved, it was below freezing outside and there was snow and ice on the ground, so I asked for a 4-wheel drive and they gave me a new Jeep Grand Cherokee. The car was great and more than what I paid for. Everyone was very nice and courteous.
Mar 13 2017
Pros: Great customer service, great location.
Feb 25 2017
Cons: I was charged for car insurance at enterprise when I bought it through kayak/priceline as well
Feb 14 2017
Benning road - D.C. SE
Pros: Ease of service
Cons: Car reeked of cigarettes the whole time I had it. The smel just didn't go away. Car was a bit out of date as well. Brakes felt like it grinded.
Jan 5 2017
Pros: The folks at the 1069 Vermont Ave Enterprise in DC were incredibly nice in helping pick out my car before departing on my trip and were gracious upon return. I will definitely be renting from this Enterprise location in the future. It was a seamless and pleasant experience I will be recommending to friends. Thank you for helping make our holiday travels easier.
Dec 28 2016
Pros: Amazing enterprise location. So friendly and helpful. The left blinker didn't work which is dangerous. They should be more diligent about checking those things. Great quality vehicle.
Dec 27 2016
Pros: The employees at this location were really fantastic.. Friendly, genuine, helpful.. The car was new, which was nice, but the employees really made this experience wonderful.
Dec 21 2016
Pros: Dropping it off was great, the guy was really polite and friendly and it took no more than 5 minutes.
Cons: Picking it up was a nightmare. There was one person in front of me and it took 45-an hour. If I can avoid it I will not go back to this location because I ended up almost being late.
Dec 13 2016
Great service smelly car
Pros: Great customers service an d very friendly
Cons: The car smelled like cigarette smoke covered with air freshener. We had the car for a week so it was kind of nauseating.
Dec 8 2016
Convenience and Quality service
Pros: The location is super convenient and staff super effecient
Nov 19 2016
Friendly, professional staff
Pros: The staff is very friendly and accommodating. They even credited me with an excess fuel charge because there was more fuel in the tank when I returned than when I rented it. I never had that happen at a rental car agency before.
Nov 9 2016
Best car rental experience ever!
Pros: Kara helped us with our rental and she was incredible. She went above and beyond to make sure we weren't hit with hidden fees and was lovely to work with!
Nov 4 2016
Pros: there was nothing to like because YOU GAVE MY CAR AWAY
Cons: No car! I thought I had reserved a car - I had, in fact. But because I didn't arrive at the time I had reserved (I was an hour late), they gave my car to someone else, and had no other cars available. We tried calling 3 others Enterprise locations but no one had a car. I had reserved a car for 24 hrs. If the staff wasn't sure I was still coming to pick it up, why not call or email? Or if they don't want to contact me BEFORE, why not contact me AFTER so I don't waste a trip to the pickup location? Completely UNACCEPTABLE and ridiculous. This is not how a car "reservation" should work. If you have a policy that customer must arrive within X minutes of car's reservation time, please make that clear so we know what the window of time is, or so we know when we need to modify the reservation to adjust the pickup time in advance. BAD EXPERIENCE!!!!!!!!!! Why would anyone make a reservation with Enterprise if we're not guaranteed an actual car? This was for an important trip to a hospital to visit a sick family member. Luckily I was able to get a car from Hertz.
Oct 30 2016
Easy and Excellent
Pros: I had to rent a car rather last-minute, and this was the most stress-free and quick way I can imagine. Kayak gave me a great price, and the Enterprise service people were incredibly friendly and easy to deal with.
Oct 11 2016
Pros: I didn't get the car, they didn't have one for me
Cons: The person at the front desk was very very disrespectful to me and my husband. He claimed that he called and left a message and since we didn't call him back, we don't have a car. He also lectured us on how we need to answer our call when someone calls. we assured him that we didn't get a call but it didn't help. This was the worst experience of my life.
Oct 7 2016
Great car, friendly staff
Pros: Staff were friendly and helpful during pick up and drop off. Car was clean and fuel efficient.
Cons: Car speedometer was in kilometers instead of miles, meaning it took some calculations to ensure I was keeping to the speed limit.
Sep 18 2016
Pros: The parking lot for pick up and drop off is about a block away and not spacious at all.
Cons: Parking lot away from the office
Sep 14 2016
Service was great -- kudos to Andy
Pros: This office does a lot of things right -- acknowledges your presence when you enter the office, especially if there's a wait ... walks through the process quickly and efficiently ... offered a slight upgrade at no cost ... uses wireless checkout ... points out location of gas gauge & tank operation (a first in my 25 years of renting cars) ... does a thorough damage check ... and still got me out of the office in seemingly record time. Way to go, guys.
Cons: A drop box is offered until 10pm ... a 24hr would be better if it's at all possible. Car was generally clean but not spotless (previous driver had left food remnants in the hidden section of the console). Overall a great experience. I'll be renting here again.
Sep 13 2016
Pros: The pickup was very easy and quick. The car was clean and performed well.
Cons: When I went to drop off the car, the gate wouldn't open, saying the garage was full. It wasn't. After a while I finally figured out that I had to drive around the building and enter the garage from the top of the hill and drive all the way down through the garage. This whole process was unclear and added at least 30 minutes to my drop off which should have been easy.
Jul 20 2016
My Second Poor Experience with Dulles Enterprise R
Cons: My Second Poor Experience with Dulles Enterprise Rent a Car I have rented two vehicles from Dulles Enterprise. Both were damaged. One SUV, one full sized car. Both times they attempted to charge me for the damage upon return. On pickup, they have you inspect the car under a canopy which makes it harder to see damage. On drop off, they inspect the car in the sun. Both times I almost missed the damage because it was under the canopy. Fortunately, the brake lights of the car parked in front of me went on that revealed fairly substantial damage which I could not see under the canopy. Because the same thing happened to me twice, I would classify it as a scam. It is intentional. Further, I booked my reservation through Kayak. It said it was an “on-airport” rental. I specifically check this because I have been burned a couple times. When I got to Enterprise, they showed me the reservation was for downtown DC. So they upcharged me from $260 to $410 for the same car. I will not use Dulles Enterprise again.
Dec 26 2015
Beware Trumped up Charges
Cons: When dropping one -way rental off, agent tried to indicate I had caused damage to car. She couldn't even point out what damage there was and photographs and firsthand inspection show nothing. A week later they closed out so I'm assuming/hoping they've dropped this. Charged for gas at higher rate though I asked to prepay. All DROP OFF negatives