Reviews for Enterprise in Washington
- All reviews 100%
Nov 19 2016
Friendly, professional staff
Pros: The staff is very friendly and accommodating. They even credited me with an excess fuel charge because there was more fuel in the tank when I returned than when I rented it. I never had that happen at a rental car agency before.
Nov 9 2016
Best car rental experience ever!
Pros: Kara helped us with our rental and she was incredible. She went above and beyond to make sure we weren't hit with hidden fees and was lovely to work with!
Nov 4 2016
Pros: there was nothing to like because YOU GAVE MY CAR AWAY
Cons: No car! I thought I had reserved a car - I had, in fact. But because I didn't arrive at the time I had reserved (I was an hour late), they gave my car to someone else, and had no other cars available. We tried calling 3 others Enterprise locations but no one had a car. I had reserved a car for 24 hrs. If the staff wasn't sure I was still coming to pick it up, why not call or email? Or if they don't want to contact me BEFORE, why not contact me AFTER so I don't waste a trip to the pickup location? Completely UNACCEPTABLE and ridiculous. This is not how a car "reservation" should work. If you have a policy that customer must arrive within X minutes of car's reservation time, please make that clear so we know what the window of time is, or so we know when we need to modify the reservation to adjust the pickup time in advance. BAD EXPERIENCE!!!!!!!!!! Why would anyone make a reservation with Enterprise if we're not guaranteed an actual car? This was for an important trip to a hospital to visit a sick family member. Luckily I was able to get a car from Hertz.
Oct 30 2016
Easy and Excellent
Pros: I had to rent a car rather last-minute, and this was the most stress-free and quick way I can imagine. Kayak gave me a great price, and the Enterprise service people were incredibly friendly and easy to deal with.