Reviews for Enterprise in Washington
- All reviews 100%
Sep 18 2016
Pros: The parking lot for pick up and drop off is about a block away and not spacious at all.
Cons: Parking lot away from the office
Sep 14 2016
Service was great -- kudos to Andy
Pros: This office does a lot of things right -- acknowledges your presence when you enter the office, especially if there's a wait ... walks through the process quickly and efficiently ... offered a slight upgrade at no cost ... uses wireless checkout ... points out location of gas gauge & tank operation (a first in my 25 years of renting cars) ... does a thorough damage check ... and still got me out of the office in seemingly record time. Way to go, guys.
Cons: A drop box is offered until 10pm ... a 24hr would be better if it's at all possible. Car was generally clean but not spotless (previous driver had left food remnants in the hidden section of the console). Overall a great experience. I'll be renting here again.
Sep 13 2016
Pros: The pickup was very easy and quick. The car was clean and performed well.
Cons: When I went to drop off the car, the gate wouldn't open, saying the garage was full. It wasn't. After a while I finally figured out that I had to drive around the building and enter the garage from the top of the hill and drive all the way down through the garage. This whole process was unclear and added at least 30 minutes to my drop off which should have been easy.
Jul 20 2016
My Second Poor Experience with Dulles Enterprise R
Cons: My Second Poor Experience with Dulles Enterprise Rent a Car I have rented two vehicles from Dulles Enterprise. Both were damaged. One SUV, one full sized car. Both times they attempted to charge me for the damage upon return. On pickup, they have you inspect the car under a canopy which makes it harder to see damage. On drop off, they inspect the car in the sun. Both times I almost missed the damage because it was under the canopy. Fortunately, the brake lights of the car parked in front of me went on that revealed fairly substantial damage which I could not see under the canopy. Because the same thing happened to me twice, I would classify it as a scam. It is intentional. Further, I booked my reservation through Kayak. It said it was an “on-airport” rental. I specifically check this because I have been burned a couple times. When I got to Enterprise, they showed me the reservation was for downtown DC. So they upcharged me from $260 to $410 for the same car. I will not use Dulles Enterprise again.