Reviews for Enterprise in Washington
- All reviews 100%
Oct 11 2016
Pros: I didn't get the car, they didn't have one for me
Cons: The person at the front desk was very very disrespectful to me and my husband. He claimed that he called and left a message and since we didn't call him back, we don't have a car. He also lectured us on how we need to answer our call when someone calls. we assured him that we didn't get a call but it didn't help. This was the worst experience of my life.
Oct 7 2016
Great car, friendly staff
Pros: Staff were friendly and helpful during pick up and drop off. Car was clean and fuel efficient.
Cons: Car speedometer was in kilometers instead of miles, meaning it took some calculations to ensure I was keeping to the speed limit.
Sep 18 2016
Pros: The parking lot for pick up and drop off is about a block away and not spacious at all.
Cons: Parking lot away from the office
Sep 14 2016
Service was great -- kudos to Andy
Pros: This office does a lot of things right -- acknowledges your presence when you enter the office, especially if there's a wait ... walks through the process quickly and efficiently ... offered a slight upgrade at no cost ... uses wireless checkout ... points out location of gas gauge & tank operation (a first in my 25 years of renting cars) ... does a thorough damage check ... and still got me out of the office in seemingly record time. Way to go, guys.
Cons: A drop box is offered until 10pm ... a 24hr would be better if it's at all possible. Car was generally clean but not spotless (previous driver had left food remnants in the hidden section of the console). Overall a great experience. I'll be renting here again.