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11 locations in Charlotte
Locations in Charlotte
Filters
Reviews
4.0 Mediocre
Jan 2024
4.0 Mediocre
Nov 2023
2.0 Poor
Oct 2023
10.0 Wonderful
Oct 2023
10.0 Wonderful
Oct 2023
2.0 Poor
Sep 2023
One location in Charlotte
Filters
Reviews
2.0 Poor
Apr 2024
6.0 Okay
Mar 2024
2.0 Poor
Sep 2023
2.0 Poor
May 2021
Cons:
Don’t prepay with Kayak; our car reeked of cigarette smoke and usb didn’t work but because we prepaid with Kayak Hertz would not refund any of our $. Beware!8.0 Very good
Apr 2021
Pros:
Ease of check outCons:
The car class I booked was not available. I could have saved money by booking another class getting the same car4.0 Mediocre
Apr 2021
Pros:
The car (Pacifica minivan) really worked well for our needs as far as size and comfort and got decent mileage. Dropoff was very easy.Cons:
The pick up was awful. After a very tiring flight, a packed airport, waiting in line, and trying to breathe in an N95 mask, the agent (who was not wearing her mask properly), kept trying to "upsell" us on a different vehicle. I appreciate the offer to get something larger, and we did. But partly I just agreed to get it so we could all just get out of there. Unrelated, some features to the Pacific like the auto stop/start are just plain dumb and make it hard to use.6 locations in Charlotte
Filters
Reviews
10.0 Wonderful
Mar 2024
10.0 Wonderful
Jan 2024
8.0 Very good
Dec 2023
2.0 Poor
Nov 2023
2.0 Poor
Nov 2023
2.0 Poor
Oct 2023
7 locations in Charlotte
Filters
Reviews
2.0 Poor
Dec 2023
2.0 Poor
Dec 2023
2.0 Poor
Jun 2023
2.0 Poor
May 2021
Pros:
Never had the chanceCons:
The check-in process8.0 Very good
Apr 2021
Pros:
Professional, friendly reps.Cons:
The representative said his only vehicle available was delivered from the airport location and the car had a heavy smoke smell. He said I could take it to the airport location to swap for another car. I appreciate it made the offer but don’t understand why the airport location provided the car to the other location knowing of the smoke problem. I did drive the 6 miles to the airport to make the swap. Personnel at both locations were friendly and professional.2.0 Poor
Apr 2021
Cons:
Your system (kayak) let me book a rental at an Avis location that wasn’t open on the day that I needed to pick it up. I didn’t find out about this until a few days before the rental when Avis called me. I had to find a new rental and process has gone up significantly. I used Priceline this time.One location in Charlotte
Filters
Reviews
10.0 Wonderful
Nov 2023
2.0 Poor
Sep 2023
10.0 Wonderful
Sep 2023
8.0 Very good
Nov 2022
6.0 Okay
Aug 2022
2.0 Poor
Aug 2022
One location in Charlotte
Filters
Reviews
9.2 Wonderful
Jan 2017
Pros:
Good car, excellent pickup process in Charlotte.Cons:
The price - I was in a bind and needed the reservation, but I thought it expensive.10.0 Wonderful
Jul 2016
Pros:
The Customer Service rep was very patient and helpful. There was an issue with the DL but they handled it quickly and effectively.