Reviews for Enterprise in Charlotte
- All reviews 100%
Nov 29 2016
Cons: The Enterprise I booked closes at 6:00pm after my flight lands. I don't like the fact that I can reserve a car after they close. That makes no sense. I ended up cancelling the reservation and reserving a car at Dollar Rental.
Nov 27 2016
Pros: It was a Fiat 500. I might buy one
Nov 26 2016
Pros: Very disappointed with the whole thing.
Cons: Reserved car for pick up at Charlotte airport. They had no record of my reservation. Then they said my car was at a different location about a 20 min. ride from the airport. Claimed that Kayak always does this in booking cars. Indeed my arrival time at 5:30 and I had the car reserved at 6:30 in case of delays, but Kayak had arbitrarily put my time for 5:00 (knowing that the location of the car would be open only till 6). Needless to say that there was no way for us to get to that location before closing time. I asked Enterprise whether they could look at my reservation and give me a comparable car for about the same price. They claimed they do not have access, but also failed to try to call the central reservation to see what they might be able to do to help me and my family. They were, however, very willing to rent me a 2-door sports car for six times the price of my reservation! A real customer-oriented car rental firm, indeed. I will never book cars through Kayak (I believe owned by Expedia) or Enterprise. By the way, Advantage Rent a Car was very willing to rent us a family car for about the same price as that originally booked!
Nov 22 2016
Pros: didn't happen