Pros: Helpful, friendly staff. Great location just a walk from the terminal.
Pros: The check-in process was quick and effortless.
Cons: Car was ready and on time. Value was good. Car had low miles and was fuel efficient yet had room for 5 adults.
Cons: The cleanliness of the inside of the van rental; however the gentleman who checked me in was very accommodating and gave me a discount for it.
Pros: Staff are awesome...reservation is easy.
Cons: The airport staff were absent...sent next door to another company to complete reservation...which they totally messed up, listed wrong driver first (one without collision insurance). Cost us significantly more money by having to go to airport and then having to add damage rider on. Would not adjust their error...wanted us to return and re-rent.. On hold over 2.5 hours trying to get help...had to delay our trip to go back to rental office. Local phone number obviously kept off hook.
Cons: Not so costly.
Cons: Very long wait to pick up car with only one person at the counter for three car rental companies.
Pros: The Expedition was roomy enough for our family of five plus gear for five days at the beach. The location is convenient to my home.
Cons: The truck was a mess, which was surprising in our current cleanliness first world. It clearly had not been properly detailed as crumbs were all over the interior. We were in a hurry, so as we packed we cleaned the interior of the truck ourselves. The exterior hadn’t been washed so much so the dirt and grime on the rear glass made it difficult to see behind us on our trip down. When we got into the truck it was already 10k miles overdue for an oil change. We didn’t have time to take it back for another truck, so we took a chance the sticker was wrong. For all of these reasons, it didn’t feel like the local Enterprise agency at the Charlotte Douglas airport was on top of their game. Felt like a budget rental agency instead of one of industry’s best.
Pros: Easy drop off, clean car
Cons: Any dealings with employees. Wouldn’t answer phones, on hold for 10 minutes, rude representative, unclear address (two addresses are the same), rude woman upon arrival. Will not rent from Enterprise again.
Pros: this reservation was cancelled.
Cons: it was not an easy thing to cancel this reservation, it took several phone calls, and the insurance offered absolutely no refunds, which is not at all ethical in our opinion. You should team with someone else for that. Will not get additional insurance through them again ever.
Pros: Nothing, nothing at all. Didn't even rent due to your policies.
Cons: I wanted to rent a car for my employee to drive. I provided my license and my company credit card, and understood that to add him as an additional driver would cost extra. But what unraveled the deal was that he didn't have a personal credit card (which would not be used anyway). Therefore, we did not rent from you.
Pros: All very simple. Car was clean and ready when I showed up and easy drop off.
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Where can I find Enterprise car rentals in Charlotte?
Top tips for renting a car from Enterprise in Charlotte
- 25% of our users found rental cars from Enterprise in Charlotte for $51 or less
- Compact rental cars from Enterprise in Charlotte are around 32% cheaper than other car types, on average