Reviews for Alamo in Charlotte
- All reviews 100%
Sep 24 2016
Never could rent my car.... And it was charged!
Cons: We tried to rent the car with my Visa, and Kayak made the reservation. at the Alamo desk, they told me that I coul not rent if I had a Visa (debit card). Kayak even charged this reservation to my card. Need a refund.
Sep 11 2016
Did not honor reservation
Cons: When we arrived at the airport with three small, tired children, Alamo did not honor the reservation we booked through Kayak.com. They said it was kayak's issue and not an Alamo problem so there was nothing they could do to help us. We were stranded at the airport rental car center, with no reservation and all rental agencies out of cars but one....which took a few hours to get through the line and actually rent a car. When we did get a car we had to pay more than double what we had thought we booked through kayak. All in all it was a bad experience, costing us money.
Aug 21 2016
Pros: The rental facility is directly across from the terminals so there is no need to wait for a shuttle. The staff was friendly and the process was relatively painless. I will definitely rent from Alamo in the future.
Aug 1 2016
Cons: There was something (a starburst?) stuck on the rear seat. The windshield washer fluid was low as soon as i left the garage. The transmission wasn't quite right; when the accelerator was pressed hard, the car would downshift and then hunt for gears which made highway driving difficult.