Reviews for Alamo in Charlotte
- All reviews 100%
Based on 85 reviews
May 15 2017
Pros: Quality of car selection was excellent at Charlotte airport. Easy on site pick up. No shuttle bus!
May 11 2017
Pros: Car was fine no issues
Cons: Car needed an oil change and there were no other cars to choose from. Drove over 400 miles while I had the car ....So one should have caught this and not had the car available for rental.
May 8 2017
Pros: Car was ready and waiting for me. The staff was very friendly and accommodating. Great experience.
May 5 2017
Easy and convenient
Pros: It was super speedy and quick to pick up and drop off. All the attendants were nice and conscientious.
Cons: A little pricy and what happened to the economy cars. 2 doors now? I always thought they were those small kias that were cheaper but still usable for some folks. Oh well.
May 4 2017
Pros: Car did great on gas.
Cons: At check out I was told to pick any car in the row and go but there was only one car left to choose... fine. So I got in and it was filthy compared to what I expected it to look like. The dash was completely covered in dust and so was the radio panel. The seats had crumbs and dirt on them. This was very unsatisfactory as I can assume you didn't even sanitize the steering wheel. I had a pregnant wife in the car and we are just coming out of flu season. I can only imagine the germs you left behind by not cleaning the vehicle before you rented it to me. I will recommend to anyone that they do not rent the dirty cars from Alamo.
May 3 2017
Pros: The car was clean, inexpensive, and both rental and return were seamless! The staff was also really friendly.
May 2 2017
Pros: The price
Cons: The facility
May 1 2017
Pros: The choice of vehicle was great. The customer service was outstanding, especially in Charleston. Smooth and easy from pick up to drop off
Cons: There was nothing I didn't like. We had an excellent experience
Apr 21 2017
Pros: quick paperwork completion.
Cons: Paper stated tank was full when it was only 3/4 full.
Apr 17 2017
Pros: service was great and so was the car
Apr 11 2017
Pros: It was a cheap, clean car. I was able to pick it up, even though my plane got in very late and I was held up with a lost bag.
Cons: The cheapness resulted in a car with no cruise control or remote lock/unlock. The people at dropoff offered no instructions when I pulled up, so I waited for a couple minutes, then when I finally gave up and got out of the car because they wouldn't acknowledge me, they were annoyed at me for parking "too far back" and made me pull up 3 feet.
Mar 28 2017
Pros: Employees were polite and helpful.
Mar 27 2017
Bait and switched me
Pros: Car was nice and clean.
Cons: I reserved the special, which said 5 passengers and two bags the picture was a Nissan Juke. When i got there, they said I had a compact which was a lie. Without thinking, I took their word for it and accepted the upgrade which doubled the price. Beware of the front counter people. I knew better. Shame on me.
Mar 24 2017
Pros: prompt and friendly walk-up service with drop off; printed accurate receipt in my hand within seconds. Very positive experience.
Cons: I was strongly advised (warned) by the agent to read up on my own insurance coverage since I appeared to not know that I didn't have the coverage I thought I did. Good information to have, but felt a little pushed.
Mar 23 2017
Cons: never told me about $200 deposit and to do that I had to use the same credit card as the payment was made. I had to cancel
Mar 9 2017
Pros: The 8% location fee was a surprise and just another way to increase the charge. Bogus
Mar 7 2017
Pros: the airport location was friendly fast and easy
Cons: the airport signs could be improved upon
Feb 22 2017
Pros: No drop off charges is why I selected them
Feb 22 2017
Pros: Fast pickup and drop off.
Cons: Personnel asked me about bumper scratches on drop off. Nothing was mentioned at pickup. I drove straight to my destination without incident and I didn't like being accused of causing scratches.
Feb 21 2017
Pros: Convient pick up
Cons: Talked us into additional insurance which I found out I didn't need.
Feb 14 2017
Nice value and car!
Pros: The car was clean and comfortable.
Feb 6 2017
The way renting a car should be
Pros: Using a debit card with no deposit required at a time I needed a car the most in my life. The opportunity to choose which full size I wanted and the compassion of the agents.
Jan 10 2017
Pros: I liked the way we got to select our vehicle. We just walked out to the cars and got in the one we liked. The gentleman who checked us in was pleasant, and helpful.
Cons: Our reservation was of a vehicle type that was supposed to be one above the lowest option, but they didn't have that option available. so, we ended up with what was apparently a less expensive car, but the budget vehicle. Our car also smelled like French fries when we got into it, which was off putting.
Jan 8 2017
Great rate and vehicle!
Pros: Great car, service and price. Thanks
Jan 8 2017
Pros: pick up and drop off was a breeze, no problems and charged as advertised
Dec 18 2016
Pros: Ease of pick up and drop off, customer service, location of service in terminal
Cons: Price was just a bit more than it should have been with as monay cars as there were available
Nov 29 2016
Cool Customer Agent
Pros: The agent, Richard, that assisted me in Charlotte was a pleasure to deal with.
Nov 21 2016
Cons: I received a late misc additional charge of $26.00
Nov 14 2016
Pros: Thanks for the wonderful upgrade! We were really happy with the staff, especially the on duty manager the night we picked up the car. Top notch.
Nov 9 2016
Cons: I didn't like the person who assisted me, she was angry without reason. Not only me was in the line, she was like a doggy style, never smile, never ask friendly. The first question was, what do you want? without said good afternoon or welcome.
Nov 4 2016
Pros: Everything went smoothly
Cons: Don't have a complaint
Oct 25 2016
Pros: Everything was fine with Alamo. I'm not a fan of the Toyota Camry.
Oct 17 2016
Front desk scam artist
Pros: The car and staff behind the scenes met the standards that I expected.
Cons: Gentleman running the rental desk was a scam artist. I understand trying to "upsell", but he would never give a straight answer as to additional charges until the bill was complete. He tried his luck a few more times before I insisted that he give me what I had reserved. It not very good when your child thinks, "That guy was trying to rip you off. He wouldn't give you a straight answer."
Oct 10 2016
Overall great and fast, worried about extra charge
Cons: They told me to grab a car in compact area. Also told at counter that car I paid for didn't have cruze control. So grabbed a car in compact that had cruze, worried Alamo would charge extra. Never happened though. Drop off produced receipt that showed what I paid for. Very satisfied.
Oct 5 2016
Nothing like hidden fees to make the experience mo
Pros: Car was new (although the engine missed and had no power).
Cons: Prepaid for rental, got to desk and was told new taxes and etc... that added another $20.00 onto total.
Oct 3 2016
Overall, good experience
Pros: Great value, easy check-in. The kid that I dropped the car off with was extremely friendly and helpful.
Cons: Car had not been cleaned. Several items of trash were in the car.
Sep 29 2016
Pros: Being able to pick the vehicle I wanted to drive
Cons: That I had to return it lol
Sep 26 2016
Quality for Price
Pros: I liked that there wasn't a shortage of the type of vehicle I needed
Cons: I didn't like: The customer service when picking up The vehicle could have been cleaner inside The price for only needing the vehicle for one day
Sep 26 2016
Pros: Nice clean car at an affordable price. The service in Charlotte was good, but they were a little high pressure selling the insurance. They said something about Alamo charging $23/ day until the car was fixed in case of an accident.
Sep 24 2016
Never could rent my car.... And it was charged!
Cons: We tried to rent the car with my Visa, and Kayak made the reservation. at the Alamo desk, they told me that I coul not rent if I had a Visa (debit card). Kayak even charged this reservation to my card. Need a refund.
Sep 11 2016
Did not honor reservation
Cons: When we arrived at the airport with three small, tired children, Alamo did not honor the reservation we booked through Kayak.com. They said it was kayak's issue and not an Alamo problem so there was nothing they could do to help us. We were stranded at the airport rental car center, with no reservation and all rental agencies out of cars but one....which took a few hours to get through the line and actually rent a car. When we did get a car we had to pay more than double what we had thought we booked through kayak. All in all it was a bad experience, costing us money.
Aug 21 2016
Pros: The rental facility is directly across from the terminals so there is no need to wait for a shuttle. The staff was friendly and the process was relatively painless. I will definitely rent from Alamo in the future.
Aug 1 2016
Cons: There was something (a starburst?) stuck on the rear seat. The windshield washer fluid was low as soon as i left the garage. The transmission wasn't quite right; when the accelerator was pressed hard, the car would downshift and then hunt for gears which made highway driving difficult.