Reviews for Hertz in Charlotte
- All reviews 100%
Nov 29 2016
Turkey Day Cray-Cray
Pros: Pickup and drop-off were smooth and relatively seamless. Really nice people. The pre-pay gas option was genius and much appreciated, as I had to return the car before 7am on a Sunday and didn't want to pump last-minute gas in below-freezing weather. (Bonus: Snuck in with 5 miles to spare)
Cons: The car was horrrrrrible. Atrocious. Nissan Sentra that must've seen time in Afghanistan. Transmission was way off and the car was seriously underpowered. Dented and dinged and scraped up something fierce, too. Antenna, or maybe a faulty door seam, hummed loudly over 60mph. DON'T ACCEPT DEBIT CARDS! I can pay the credit card bill but don't like paying any interest on top of expected "surprise" charges that come with every car rental.
Nov 25 2016
Pros: Decent size Suv, backup camera
Cons: No Bluetooth (Drove in Multiple States that require hands free, can't believe that we rent cars today that don't have Bluetooth) XM radio didn't work
Nov 16 2016
Poor customer service.
Cons: Poor customer service. Surprised because I am a Gold member. Rude phone and in-person customer service. Told not to rent from Kayak online or other on-line travel agency or any rental issues must be handled by those travel agencies. First told the price would double because they wouldn't honor Kayak reservation at the airport in Charlotte. Then told no car was ready for rental when we arrived at the off-site location - wait another 45 -60 minutes to pick up another car or to upgrade Car was not cleaned and not as reserved.
Nov 15 2016
Pros: Car ran well and was efficient.
Cons: Check in at Charlotte was beyond slow. When we finally got to the front of the line, the counter agent could not find our reservation. He had to read pricing off of my confirmation. He had to try several Times before system would accept pricing. Car was not clean on the outside. Mirrors and windows were dirty. Check in went just fine.