Reviews for Hertz in Charlotte
- All reviews 100%
Apr 21 2017
Next time - Uber
Pros: Hertz was very disorganized. Took forever to get car. Even gold customers had to wait a long time. Employees were extremely nice and professional, but I felt manager could have been more helpful
Cons: I found a flight thru Kayak then was offered a rental car. I accepted the offer, but then found that the rental was with a Hertz location that was NOT the airport. It cost me twice as much to change to the correct location. I also had to call and transfer the reservation myself - zero help from manager.
Apr 18 2017
Great car, poor customer service
Pros: I liked the lady who showed me the car. She was very nice and friendly. She should get a promotion and teach everyone else how to be kind.
Cons: The person I spoke with on the phone to reserve the car was not friendly. Seemed like talking to a customer was the last thing she wanted to do. The guy who checked over the car seemed to not speak English. I couldn't tell what he was saying. Confusing. Also, they do accept debit cards after they look up your credit score.
Apr 18 2017
Pros: Great service
Apr 14 2017
Pros: The car was fun and fuel efficient.
Cons: Kayak did not take into consideration that there would be an additional $200 worth of taxes and fees added onto the car rental (they told me this was because the car rental place was located within the airport) my company paid for me. I showed up expecting for my car to be completely paid for, and I ended up having to pay $215 worth of taxes and fees, and ANOTHER $200 down as collateral. I was out $415 that I was NOT expecting during that trip and it made my travel difficult being on such a tight budget after that. The service people at Hertz did not seem very knowledgable and kept trying to force me to upgrade to a nicer car. The signs where to drop off your rental, were on laid out very well and I thought going over the spikes would spike my tires, but I didn't know they folded down. I think there should have been someone standing there telling you it was okay to drive over these spikes. Because I ended up driving around the airport looking for an alternative entrance until I figured out the spikes collapsed if you drove over them. It was only if you reversed they would pop your tires.