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2 locations in Charlottesville
Filters
Reviews
10.0 Wonderful
May 2022
10.0 Wonderful
Mar 2021
Pros:
Friendly staff. Free upgrade to a fun to drive car as they had no other vehicle!2.0 Poor
Dec 2020
Cons:
Rented three different cars from Budget over Christmas holiday - all three had major mechanical issues. The battery on the first one died, leaving me stranded.6.0 Okay
Dec 2020
Pros:
Car interior was clean.Cons:
Exterior of car showed minor damage that was not mentioned during pick-up, requiring a return trip to the desk to document. Front right tire was 7 psi low, causing warning light on dashboard to illuminate.4.4 Mediocre
Sep 2020
Pros:
The staff was friendly!Cons:
The car conditions9.2 Wonderful
Aug 2020
Pros:
Staff was very helpful in difficult circumstances given the power was off at the airport due to a major storm. They still processed my rental and got me on the road quickly.Cons:
The price. Maybe a fare for renting by the week.3 locations in Charlottesville
Filters
Reviews
2.0 Poor
Dec 2023
4.0 Mediocre
May 2021
Pros:
The staff was friendly and helpful. It was very easy to get to the car and then return it.Cons:
This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.8.0 Very good
Dec 2020
Pros:
Very much so. They were friendly, professional, and prompt.Cons:
Pick up and drop off options could have been communicated more clearly.10.0 Wonderful
Nov 2020
Pros:
Friendly staff, quick pickup and drop off. Also, a great car.10.0 Wonderful
Oct 2020
Cons:
Fastest check in and check out ever!10.0 Wonderful
Sep 2020
Pros:
The rep on duty on 9/18 at 9:45 am was friendly, knowledgeable and accommodate my rental request. Through a website I reserved a large SUV. Enterprise was oversold on the vehicle I needed. The rep. came through for me on my request and worked hard to make sure that I had what I requested. That Rep made my trip with my family comfortable and joyful.Cons:
Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.One location in Charlottesville
One location in Charlottesville
2 locations in Charlottesville
Filters
Reviews
8.0 Very good
Mar 2021
Pros:
Staff was friendlyCons:
Car was in terrible condition, but it was replaced with a normal car4.0 Mediocre
Jan 2021
Pros:
Car was great. Drop off was convenient.Cons:
When I got to the desk to pickup they had already closed. I had to ask a police officer to call the manager to come in.2.8 Poor
Nov 2020
Pros:
Horrible experience in Virginia. Pick up service was late and gave us a damaged car.Cons:
They need to pay more attention to your other branches.2 locations in Charlottesville
Filters
Reviews
10.0 Wonderful
Jul 2024
2.0 Poor
Jan 2024
2.0 Poor
Dec 2021
4.0 Mediocre
May 2021
Pros:
Pick up was tedious because the computers were down.Cons:
The car was very dirty and the windshield so smeared on the interior that I had to clean it myself.6.0 Okay
Apr 2021
Pros:
The staff was amazing and so friendly.Cons:
The car was dirty when we picked it up. Sanitized- but not really cleaned.6.0 Okay
Apr 2021
Pros:
The Car worked okay and got great mileage and the staff really tried to help - they were just understaffed for the amount # of cars going out and coming in.Cons:
The 7 passenger Van was 2.5 hours late in getting to my pickup location. I did not receive a call until I arrived in the parking lot at 9:00 a.m. to pick it up. I had to return and I actually picked it up at about 11:30 a.m. and spent a about 30-45 minutes waiting as they were totally understaffed. The care worked fine, but was smaller than what was advertised - it was definitely not an equal to the model advertised which was a Nissan Pathfinder.One location in Charlottesville
One location in Charlottesville
One location in Charlottesville
Pick-up location | Charlottesville |
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Rental locations | 0 |
Airport locations | 0 |