Charlottesville Convertible Car Rentals

Cons: The car was very dirty and the windshield so smeared on the interior that I had to clean it myself.

Cons: The car was dirty when we picked it up. Sanitized- but not really cleaned.

Cons: The 7 passenger Van was 2.5 hours late in getting to my pickup location. I did not receive a call until I arrived in the parking lot at 9:00 a.m. to pick it up. I had to return and I actually picked it up at about 11:30 a.m. and spent a about 30-45 minutes waiting as they were totally understaffed. The care worked fine, but was smaller than what was advertised - it was definitely not an equal to the model advertised which was a Nissan Pathfinder.

Cons: The instructions for adding additional drivers should be clearly indicated in the confirmation email and the staff at locations should be trained in the procedures. Also, locations should have back up staff to call when they know it will be a busy day due to the pre-reserved vehicles.

Cons: Actually having my rental car. They did not have any available rentals even after I had made my reservation days before. Associate who called me was very rude

Cons: The employees actually drove the car before renting it out. There was a ridiculously loud roar coming from wheels. So loud could be heard over radio and almost max volume

Cons: This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.

Cons: Pick up and drop off options could have been communicated more clearly.

Cons: Fastest check in and check out ever!

Cons: Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.

Cons: The "need oil change" light came on during the trip. I'm not sure if anything can be done in the future, it wasn't alarming to us as we knew the trip was almost over.

Cons: provide a chauffeur?

Cons: Information given at time of booking was incorrect and was not able to rent car.

Cons: Reserved large SUV, got open bed smaller pickup. Open bed resulted in problems due to three days of rain and I was transporting supplies for wedding and four passengers

Cons: Car was dirty, maintenance light was on for oil change and filter when we picked it up. Tires were bare causing us to hydroplane during rain storms. Rear view mirror kept falling off.

Cons: Dropping off in Charlottesville was not good. Their drop off area was completely full and cars were half-hazardly parked and a few people weren’t sure where to leave the cars. We all ended up just parking in the middle of a row.

Cons: According to the other car rental services, dollar is supposed to remain open until the last flight arrives. This was not the case, they closed and therefore I couldn’t rent from them and had to pay double to rent from someone else. Never use them again, that’s for sure.

Cons: That the desk agent tried to give me a care multiple tiers below what i reserved, because I reserved through a third party site and he was not okay with that. He said I paid to little. I don't see how that is my problem, why he doesn't have to follow published rates and honor completed transactions, and where the corporate oversight it that should come down and remind this location that just because it is the only desk at the airport and a little isolated does not give them the ability to do whatever they please for whatever reason.

Cons: Car was in terrible condition, but it was replaced with a normal car

Cons: When I got to the desk to pickup they had already closed. I had to ask a police officer to call the manager to come in.

Cons: They need to pay more attention to your other branches.

Cons: There are no signs telling you where to turn on the keys. Turns out you have to go to baggage claim to find the desk. We certainly weren't the only ones walking around in the rain trying to figure that out.

Cons: Make and model of the car the 55 min wait to get a car when I was the only customer. Took 10 min before I was greeted. Both agents were on the phone. Was lied to about vehicle choice. Was told this was the only car that was available and it was an upgrade. it was not and the lot was full of cars that were available.