Rent a Tesla in Charlottesville

This was my first time ever renting a car I didn’t really know what to expect, but I was definitely disappointed. Once I got the keys I went to get the car and got in, I immediately noticed it smelled like smoke. It wasn’t unbearable but I wanted to report it because I didn’t want the company to think I had anything to do with it. I went back to inform the guys at the desk but they were all gone. I waited for about 10 minutes or so but no one came back. Fortunately there was a woman at another rental car company desk right there who took my information and said she would give it to the guys in the morning and to not worry about it. While driving the car around over the weekend I had the AC on and it had a mold smell at different times. I’m assuming the air filter needed changed. I’m kind of surprised This happened. I assumed rental car companies would make sure the car was clean and was maintained with new air filters. But perhaps not and this is just how it is. Also, I was incorrectly charged on my credit card and customer service is going to fix it but could not tell me why that happened.

8.0 Very good

Dec 2020

Pros:

Very much so. They were friendly, professional, and prompt.

Cons:

Pick up and drop off options could have been communicated more clearly.

10.0 Wonderful

Nov 2020

Pros:

Friendly staff, quick pickup and drop off. Also, a great car.

10.0 Wonderful

Oct 2020

Cons:

Fastest check in and check out ever!

10.0 Wonderful

Sep 2020

Pros:

The rep on duty on 9/18 at 9:45 am was friendly, knowledgeable and accommodate my rental request. Through a website I reserved a large SUV. Enterprise was oversold on the vehicle I needed. The rep. came through for me on my request and worked hard to make sure that I had what I requested. That Rep made my trip with my family comfortable and joyful.

Cons:

Get more Large SUVs for the area (Charlottesville, VA) they always sell out on the weekend.

National

7.9

Good

24 reviews

Cleanliness

8.1

Comfort

8.3

Pick-up/Drop-off

7.9

Value for money

7.0

One location in Charlottesville

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Locations in Charlottesville

100 Bowen Loop

+1 844 934 1095

Monday	08:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	08:00 - 23:59
Sunday	08:00 - 23:59

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9.6 Wonderful

Dec 2019

Pros:

Friendly staff, super easy pickup, even super easier drop off.

Cons:

provide a chauffeur?

9.6 Wonderful

Aug 2019

Pros:

Very quick and easy process

10.0 Wonderful

Jan 2017

Pros:

The agent was especially helpful!

10.0 Wonderful

Dec 2016

Pros:

First time using this as opposed to going directly through rental car companies. Very easy very affordable and will use again.

10.0 Wonderful

Nov 2016

Pros:

New SUV - really needed it to haul around the cousins around town

Avis

7.0

Good

22 reviews

Cleanliness

7.2

Comfort

7.7

Pick-up/Drop-off

6.8

Value for money

6.6

One location in Charlottesville

Show locations

Locations in Charlottesville

100 Bowen Loop Suite 102

+1 434 973 6000

Monday	08:00 - 23:59
Tuesday	08:00 - 23:59
Wednesday	08:00 - 23:59
Thursday	08:00 - 23:59
Friday	08:00 - 23:59
Saturday	09:00 - 12:00
Sunday	09:00 - 12:00

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Reviews

8.0 Very good

Mar 2021

Pros:

Staff was friendly

Cons:

Car was in terrible condition, but it was replaced with a normal car

4.0 Mediocre

Jan 2021

Pros:

Car was great. Drop off was convenient.

Cons:

When I got to the desk to pickup they had already closed. I had to ask a police officer to call the manager to come in.

7.2 Good

Sep 2017

Cons:

There are no signs telling you where to turn on the keys. Turns out you have to go to baggage claim to find the desk. We certainly weren't the only ones walking around in the rain trying to figure that out.

9.2 Wonderful

Jul 2017

Pros:

She fixed the problems that D.C. created with my booking (had wrong car, thus wrong mileage and gas level on my reservation form).

4.0 Mediocre

Jun 2017

Pros:

That the car was clean and worked.

Cons:

Make and model of the car the 55 min wait to get a car when I was the only customer. Took 10 min before I was greeted. Both agents were on the phone. Was lied to about vehicle choice. Was told this was the only car that was available and it was an upgrade. it was not and the lot was full of cars that were available.

10.0 Wonderful

May 2016

Pros:

It was convent and available

103 travelers who rented a car in Charlottesville gave the car agency they used an average rating of 7.7

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