10.0 ExcellentDec 31 2021
Everything was great, process could have been faster, but still wasn’t bad.
2.0 MediocreMay 2 2021
I went there and my car was not available at all and my rental didn’t go through. Now I have to call kayak or Hertz for refund.Make sure availability is there before booking
4.0 OkayOct 21 2019
I booked my rental but when I get to the counter they didn’t accept my debit card nor my other countries credit cards because they didn’t have chip reader... I loose my time.Accept all cards or cash.
7.6 GoodAug 27 2019
The car and staff was great.We booked a car for a low price but when we got there they said they didn’t have any cars that cheap and we ended up having to pay more than twice our booked rate.
2.0 MediocreAug 6 2017
Bad ExperiencenothingI received an email confirmation from priceline / Kayak stating that as I ordered. Iwas to pick up Sat at 12:00 noon and drop off the following Saturday at 5pm. I went to pick up the car got there at 12:15 and they were closed (they close at noon) on Saturday's. Nothing in the documentation I received even listed their hours. I called the emergency number list on their door and that took me to Hertz. Once I began to explain my situation which took awhile as they didn't seem to understand me very well. Anyway they transferred me to a supervisor who informed me that I was pretty much out of luck never even asking if I wanted a car. She did however tell me that I forfeit the $350 that I paid for the rental because I didn't pick up the car. I then tried to explain again that I was supposed to pick up the car at 12:00 and they close at 12 and also that my reservation has me bringing it back the following Saturday at 5:00 where they will have been closed for 5 hours. What was I supposed to do with it then? After awhile I was able to convince her to give me a refund, as she said it was a courtesy. Basically all I got out of the conversation was that this was ll my fault. I should have know the hours and read my confirmation letter where the hours are listed. I've double check a couple three times now and there are no hours listed. Anyway I had to spend a lot more money but I was able to get a car after some scrambling around. I also did receive a refund.
5.2 OkayAug 3 2017
Finally got the car.I prepaid for the rental in February to pickup at noon on August 26th, but the rental was not available until 2:30. The Hertz representative on site was not very helpful. I had to call Hertz directly before I finally received the service I needed. All this was happening while my wife and 4 kids were at the airport waiting, and hungry for lunch.
4.4 OkayMay 7 2017
Gas Overcharge Due to Switched CarsThe car was clean.The car gas tank was 5/8 full upon pickup, but the card said it had a full tank because we were registered for a car with a full tank and given the key for a car with 5/8 tank. Because the documentation was not corrected at time of pickup we were charged $50 extra for gas at drop off.
8.4 ExcellentSep 29 2016
He gave us great service
3.6 MediocreApr 12 2016
Horrible depositsEasy serviceI didnt like the fact that my deposit and rental charge of 642$ came out of my account and then an additional 400$ for the rental was taking out of my account also for 2 days then refunded back into it. Your company should not be allowed to withdraw an amount that isnt suppose to be charged!
10.0 ExcellentApr 11 2016
Online Reservation-It was the cost quoted online (broke out what was car rental and what was taxes - I declined insurance so had no cost for that). -Quick pick-up -The gentleman at the drop-off location at the airport saw I was about to struggle and assisted me with my 4 large bags (I was moving to another country). I thought that was really above and beyond what they had to do.- Guy ahead of me had debit card and they do not accept that - I think that should be better advertised. -Car was jerky when idling (may have needed to be serviced)