Cons: Ridiculous policy about not being able to use a bank card or cash deposit for rental when paying for rental and optional ins is okay to use bank card. Had to travel all the way back home 5 miles to get credit card and was late on leaving for our vacation. Thanks Hertz.
Nov 28 2016
Pros: The lady who worked at Hertz gave us a great discount!
Cons: Our car smelled like cigarettes but thy didn't have another car to give us that was the same size and we needed to have a full sized car.
Dec 23 2016
Jun 23 2017
Pros: Easy clean and very access
Jul 10 2017
Poor hertz customer service
Pros: How the hertz rental site( Joe's service station at 100 midstream rd in brick nj) where the rental was very helpful. They helped the confusion that hertz customer service caused. Where customer service dept tried to get them to tell us there wasn't a car to switch to. Took the time to get on the phone with customer service to ease the situation. How they took on the money differnce of the rental to the bigger car to get us on our way. Overall i give them a 5 star rating for there help
Cons: Didn't like how we rented a six person car and got a five seat car. The customer service tried to give us the run around that they couldn't help the situation. They claimed that the rental site didn't have a car to switch to but they did. How if this could take up to four hrs to complete the switch when the they found out that the rental site had a car to switch to. If it wasn't for the rental site we would there for hrs. Also the language barrier of the customer service tech didn't help either. Was hard to understand the conversion. It seemed to come down to the bigger vehicle cost more that hertz wasn't gonna eat the cost that rental place should which in the end they did to get us on our way Overall hertz needs to improve problem solving.
Pros: Nice crew of young employees willing to go the extra mile to make renting a car a from enterprise a positive experience. Very fair prices and accommodating with regard to return times. No surprises
Jul 8 2017
Very nice and resourceful staff
Pros: Quick drop off and pick up. Everyone was very nice and made sure you knew where everything was on the car (gas door latch, side of the car it's in, etc).
Cons: The car I had, the doors didn't unlock when you turned off the car. Probably just a setting, not really a complaint, just annoying.