Pros: Everything was great. The car was clean and reliable. The staff were friendly and helpful! And the price was very reasonable! Overall impressed!
Jan 17 2017
Overcharged with no explanation.
Pros: My experience was fine until I received my bill. I was quoted $283. 80 for a rental from Dec 22-Jan 1, 2017. My bill was 438.76. I was supposedly given a USAA upgrade, fee waived, by the Hertz associate, but this is not the case. I would like to talk to customer service at the earliest opportunity. I will be sending my original quote to customer relations. Confrimation #: H1072884545
Joel Corey Woods Jr
Aug 19 2016
They couldnt find my reservation. I had to rent el
Cons: Hertz did not find my reservation. I had to pay $120 with Avis to find a car. Not sure what happened, but I'd like an explanation from Hertz + Kayak
Sep 23 2016
Pros: The price was exactly as stated on website.
Cons: The staff could have done a quick review on how to operate this particular vehicle.
Oct 17 2016
Cons: The rate given online was not honored at counter
Oct 20 2016
Pros: Friendly service
Cons: Computer issues did take some time but luckily was not in a rush
Nov 22 2016
Terrible customer service
Pros: Cheap, fuel efficient
Cons: Rude customer service agent at pick up. Kept asking to upsale me into an SUV when I clearly told him I was looking for fuel economy on this trip.
At drop off we arrived 3 minutes after close, but before the employee had left. I realized I was going to have to use the drop box and tried to ask him what I needed to do, but all he would say is that I had to pay an extra day and marched off. I had to call customer service to get the full details on what info they needed from me for the drop box. They weren't very helpful, but it got done. Now I'm stuck paying an extra day for a car I no longer have because I was 3-4 minutes late, despite Hertz website stating there is a 29 minute grace period for drop off.
Jan 14 2017
Information provided by Kayak was wrong
Cons: On our confirmation docs it said they were open until 6pm, we showed up at 5pm and they were close. This killed the first 2 days of our trip. You should compensate us for that.
Mar 6 2017
Cons: The location for pick up was closed when we arrived and the staff there was unable/unwilling to assist us. Spent an additional two hours trying to get a rental car through another hertz. Will never use them again.
Mar 27 2017
Pros: The associate that assisted me out of Portland was extremely friendly and helpful with his recommendations. It was largely beneficial for our road-trip. Drop off was hassle free.
Cons: Having to pay for a drop off fee in another state. I get it. But it definitely hit the wallet hard. I also did not know that I needed a credit card over a debit card. Luckily I brought one, however, I typically do not and that would have been a very unexpected and unhealthy charge elsewhere.
Pros: People are excellent customer service agents.Gas mileage was awesome. Driving was fun.
Cons: Rear window on that make of car collects rain hard to see of...wouldnt but this car. Also the sound system sucked.
Nov 22 2016
Pros: Service was fast and congenial. Overall, a very good value.
Cons: The Hyundai Elantra is very noisy at highway speeds. It's road noise that made me wear ear plugs while on my 500 mile road trips. Gas mileage was great, as I averaged over 39 mpg.
Dec 26 2016
Easy and Nice Vehicle.
Pros: High quality, clean vehicle (mini-van rental). Pick-up was easy, friendly staff at the location (non-airport location). The gentleman seemed genuinely concerned that we have a clean, nice vehicle.
Cons: I received a call ahead of time asking me to return a call to confirm the rental...I confirmed it when I rented it and wasn't looking to do more. Also, there was 3/4 of a tank at pick-up, which is how they expect it returned. I just wish it was mandatory that it's a full tank when returned. It makes it much simpler so I don't have to guess "how much to get it to 3/4 tank".
Apr 30 2017
Pros: Fast and very friendly service.
Jan 3 2017
Pros: The free upgrade with in state tags.
Cons: Windshield and exterior were dirty.
Jan 7 2017
The car was not an proper suv
Cons: small car/no options only one car
Aug 6 2016
Pros: Customer service!
Sep 3 2016
Pros: The car was very nice .
Sep 21 2016
Enterprise: The car that won't pick you up
Cons: I rented a car, reservation confirmed, only to have them tell me they could not rent to me when I showed up due to some obscure charge for $114 from 4 years ago. They could not tell me what the charge was, nor let me pay it to get the car. They said their accounting department had to fix it and that they were closed on the weekends (when they do their most business). They made me walk 4 blocks in the pouring rain with my luggage to Avis who did not have any cars to rent. I then had to Uber back to the airport, and pay 3x the original rate from Hertz. On top of all that, Enterprise still billed me for the car I never rented.
Nov 7 2016
Pros: Good vehicle, worked properly and looked nice
Pros: Pick up and drop off and shuttle employees were all fun, friendly and courteous while maintaining a professional demeanor!
Dec 7 2016
Pros: Good service, fine almost new VW Jetta, easy tank fill up close by.
Cons: Only agency open on Thanksgiving was at the airport, and then was a 15 minute shuttle.
Jun 28 2017
Pros: easy drop off at the airport and good price
Cons: picked up at a place in town; we were 30 min late to pick up the car and it was not ready. Had to wait for her to wash it and clean it before we could get it. Car was still soaking wet when we drove off.
Jul 11 2017
Pros: Where we ended up getting car it was an excellent experience
Where we dropped off the car it was an excellent experience
Cons: We booked a rental st PDX but when we arrived at Budget pick up at airport was told this wasn't the location and had to get taxi to the correct location away from airport. The clerk told us that this is happening more often cause to get cheapest rate Kayak redirected pick up to cheaper location away from airport.
Jul 29 2017
Pros: Easy check-in & check-out. Car was clean but the windshield needed a little extra work (summer time bug juice).
Cons: Need an online database with all the different car manuals, sometimes just to tune the radio.
Sep 2 2017
Went the extra mile when demand was high
Pros: I rented during the 2017 eclipse week in Portland when demand for cars was exceptionally high. They put a special representative in the lot to expedite the rental when I came in and they upgraded me at no cost to a Prius. Could not have been better.
Sep 6 2017
Pleasant service, even during the Eclipse rush
Pros: I was very happy with the rental. We reserved a bit late for the August 2017 crush, and this was the only location in the Portland OR area that still had cars.
Nonetheless, we had extremely pleasant service and timely pickup. Couldn't have been happier.
Oct 1 2017
Pros: Service is great. Always a great car. Never have any problems with service cars or payment.
Cons: The place where we were supposed to pick up our car closed 30 mins early. This forced us to go to another location - 20 mins away - to pick up the car and also pay AN ADDITIONAL $5 since it was from an airport. It was either pay the $5 or forfeit the rental.
The customer service rep even asked if I was sure if the place was closed. Yes, pitch black office with a locked gate.
Jun 12 2017
Pros: I accidentally picked the wrong car location, but the Avis Rep fixed my error and helped upgrade my rental choices. Great job Avis Portland Airport!
Jun 20 2017
Close too soon
Pros: Price was great. $168 for 5 days for Nissan Altima
Cons: Said they close at 6:00 PM. I arrived at 6:00 and they were already closed. They were there but wouldn't open the door.
Cost me $35 in Uber fees from the airport and back. Then I had to rent a car for one day at the airport that cost me $128.
Defeated the whole plan to rent off site to save money.
Jul 12 2017
Pros: Liked being able to rent away from the airport and avoid all those stupid airport taxes and fees.
Cons: Didn't like that rental guy was the only one taking calls and customers and couldn't fully explain how "keyless" works, or what the battery and fuel gauge had to do with each other (I misread the battery charge as an empty tank.) Also the headlight location? He should have had the time to explain some of the controls since I've never driven a hybrid before.
Aug 1 2017
Good experience except for pick -up
Cons: I thought that my car was pick up and drop off at the Portland Airport, but it was only drop off. I was very surprised that I had to take a $50.00 cab ride to get my car on the other side of Portland my first morning! Drop off was great, though.
Sep 27 2017
Gotchas add up to big costs, this is about the rental process
Pros: nice truck .
this is about the rental process not pickup & dropoff locations. thats a deflection.
Cons: 1 - A 12ft truck was reserved & confirmed. But later at the rental counter, it had been rented out already. Only 16ft available.
Is someone reimbursing my fuel cost delta?
2 - Confirmed cost $431. Credit Card payment > $530. You think it would show me the tax & extras? Yes in the fine print I later saw a note about taxes, It's is still a cloudy way to do business.
another lesson learned!