10.0 ExcellentNov 27 2019
Easy and efficient. Great price. Easy drop off location changeNothing
8.4 ExcellentAug 29 2018
Pick and drop off we’re great, the car was gross.
2.0 MediocreMay 17 2018
Mis information !!!My input in the website was for only PDX, when my wife arrived to pick up the vehicle at the PDX Avis counter, they told her that her reservation was at another Avis location away from the airport (not a typical off-site with an airport shuttle). Why did the website not clearly state that this was a different location??? Avis offered a compact car at a rate 50% more than what was reserved for a premium vehicle. I called Avis and they were unwilling to do anything for us. After complaining to a supervisor over the phone, they said they would credit us $20 (the upcharge was around $30). Rodney
5.2 OkayMar 30 2018
Service at drop of was great, pick up, not so much.the vehicle's interior was very dirty
5.2 OkaySep 27 2017
Gotchas add up to big costs, this is about the rental processnice truck . this is about the rental process not pickup & dropoff locations. thats a deflection.1 - A 12ft truck was reserved & confirmed. But later at the rental counter, it had been rented out already. Only 16ft available. Is someone reimbursing my fuel cost delta? 2 - Confirmed cost $431. Credit Card payment > $530. You think it would show me the tax & extras? Yes in the fine print I later saw a note about taxes, It's is still a cloudy way to do business. another lesson learned!
8.8 ExcellentAug 1 2017
Good experience except for pick -upI thought that my car was pick up and drop off at the Portland Airport, but it was only drop off. I was very surprised that I had to take a $50.00 cab ride to get my car on the other side of Portland my first morning! Drop off was great, though.
8.8 ExcellentJul 12 2017
Liked being able to rent away from the airport and avoid all those stupid airport taxes and fees.Didn't like that rental guy was the only one taking calls and customers and couldn't fully explain how "keyless" works, or what the battery and fuel gauge had to do with each other (I misread the battery charge as an empty tank.) Also the headlight location? He should have had the time to explain some of the controls since I've never driven a hybrid before.
8.0 ExcellentJun 20 2017
Close too soonPrice was great. $168 for 5 days for Nissan AltimaSaid they close at 6:00 PM. I arrived at 6:00 and they were already closed. They were there but wouldn't open the door. Cost me $35 in Uber fees from the airport and back. Then I had to rent a car for one day at the airport that cost me $128. Defeated the whole plan to rent off site to save money.
10.0 ExcellentJun 12 2017
Great serviceI accidentally picked the wrong car location, but the Avis Rep fixed my error and helped upgrade my rental choices. Great job Avis Portland Airport!
5.6 OkayOct 31 2016
Pickup site closedCar and rateThe place where we were supposed to pick up our car closed 30 mins early. This forced us to go to another location - 20 mins away - to pick up the car and also pay AN ADDITIONAL $5 since it was from an airport. It was either pay the $5 or forfeit the rental. The customer service rep even asked if I was sure if the place was closed. Yes, pitch black office with a locked gate.