Pros: Everything was great. The car was clean and reliable. The staff were friendly and helpful! And the price was very reasonable! Overall impressed!
Aug 19 2016
They couldnt find my reservation. I had to rent el
Cons: Hertz did not find my reservation. I had to pay $120 with Avis to find a car. Not sure what happened, but I'd like an explanation from Hertz + Kayak
Sep 23 2016
Pros: The price was exactly as stated on website.
Cons: The staff could have done a quick review on how to operate this particular vehicle.
Oct 17 2016
Cons: The rate given online was not honored at counter
Oct 20 2016
Pros: Friendly service
Cons: Computer issues did take some time but luckily was not in a rush
Nov 22 2016
Terrible customer service
Pros: Cheap, fuel efficient
Cons: Rude customer service agent at pick up. Kept asking to upsale me into an SUV when I clearly told him I was looking for fuel economy on this trip.
At drop off we arrived 3 minutes after close, but before the employee had left. I realized I was going to have to use the drop box and tried to ask him what I needed to do, but all he would say is that I had to pay an extra day and marched off. I had to call customer service to get the full details on what info they needed from me for the drop box. They weren't very helpful, but it got done. Now I'm stuck paying an extra day for a car I no longer have because I was 3-4 minutes late, despite Hertz website stating there is a 29 minute grace period for drop off.
Sep 27 2016
Pros: I didnt like it at all!
Cons: Get there told there is a $200 deposit so deposit $200 into my account go back to Hertz then they tell me they are charging me for an extra day. $70!!!!!! The peopke were less than sympathetic just saying it's not iur fault ut is Kayak. I didnt end up renting the car and will never uae kayak or hertz again ever!!
Pros: People are excellent customer service agents.Gas mileage was awesome. Driving was fun.
Cons: Rear window on that make of car collects rain hard to see of...wouldnt but this car. Also the sound system sucked.
Nov 22 2016
Pros: Service was fast and congenial. Overall, a very good value.
Cons: The Hyundai Elantra is very noisy at highway speeds. It's road noise that made me wear ear plugs while on my 500 mile road trips. Gas mileage was great, as I averaged over 39 mpg.
Aug 6 2016
Pros: Customer service!
Sep 3 2016
Pros: The car was very nice .
Sep 21 2016
Enterprise: The car that won't pick you up
Cons: I rented a car, reservation confirmed, only to have them tell me they could not rent to me when I showed up due to some obscure charge for $114 from 4 years ago. They could not tell me what the charge was, nor let me pay it to get the car. They said their accounting department had to fix it and that they were closed on the weekends (when they do their most business). They made me walk 4 blocks in the pouring rain with my luggage to Avis who did not have any cars to rent. I then had to Uber back to the airport, and pay 3x the original rate from Hertz. On top of all that, Enterprise still billed me for the car I never rented.
Nov 7 2016
Pros: Good vehicle, worked properly and looked nice
Cons: The place where we were supposed to pick up our car closed 30 mins early. This forced us to go to another location - 20 mins away - to pick up the car and also pay AN ADDITIONAL $5 since it was from an airport. It was either pay the $5 or forfeit the rental.
The customer service rep even asked if I was sure if the place was closed. Yes, pitch black office with a locked gate.