Pros: Everything was great. The car was clean and reliable. The staff were friendly and helpful! And the price was very reasonable! Overall impressed!
Jan 17 2017
Overcharged with no explanation.
Pros: My experience was fine until I received my bill. I was quoted $283. 80 for a rental from Dec 22-Jan 1, 2017. My bill was 438.76. I was supposedly given a USAA upgrade, fee waived, by the Hertz associate, but this is not the case. I would like to talk to customer service at the earliest opportunity. I will be sending my original quote to customer relations. Confrimation #: H1072884545
Joel Corey Woods Jr
Aug 19 2016
They couldnt find my reservation. I had to rent el
Cons: Hertz did not find my reservation. I had to pay $120 with Avis to find a car. Not sure what happened, but I'd like an explanation from Hertz + Kayak
Sep 23 2016
Pros: The price was exactly as stated on website.
Cons: The staff could have done a quick review on how to operate this particular vehicle.
Oct 17 2016
Cons: The rate given online was not honored at counter
Oct 20 2016
Pros: Friendly service
Cons: Computer issues did take some time but luckily was not in a rush
Nov 22 2016
Terrible customer service
Pros: Cheap, fuel efficient
Cons: Rude customer service agent at pick up. Kept asking to upsale me into an SUV when I clearly told him I was looking for fuel economy on this trip.
At drop off we arrived 3 minutes after close, but before the employee had left. I realized I was going to have to use the drop box and tried to ask him what I needed to do, but all he would say is that I had to pay an extra day and marched off. I had to call customer service to get the full details on what info they needed from me for the drop box. They weren't very helpful, but it got done. Now I'm stuck paying an extra day for a car I no longer have because I was 3-4 minutes late, despite Hertz website stating there is a 29 minute grace period for drop off.
Jan 14 2017
Information provided by Kayak was wrong
Cons: On our confirmation docs it said they were open until 6pm, we showed up at 5pm and they were close. This killed the first 2 days of our trip. You should compensate us for that.
Mar 6 2017
Cons: The location for pick up was closed when we arrived and the staff there was unable/unwilling to assist us. Spent an additional two hours trying to get a rental car through another hertz. Will never use them again.
Mar 27 2017
Pros: The associate that assisted me out of Portland was extremely friendly and helpful with his recommendations. It was largely beneficial for our road-trip. Drop off was hassle free.
Cons: Having to pay for a drop off fee in another state. I get it. But it definitely hit the wallet hard. I also did not know that I needed a credit card over a debit card. Luckily I brought one, however, I typically do not and that would have been a very unexpected and unhealthy charge elsewhere.
Pros: People are excellent customer service agents.Gas mileage was awesome. Driving was fun.
Cons: Rear window on that make of car collects rain hard to see of...wouldnt but this car. Also the sound system sucked.
Nov 22 2016
Pros: Service was fast and congenial. Overall, a very good value.
Cons: The Hyundai Elantra is very noisy at highway speeds. It's road noise that made me wear ear plugs while on my 500 mile road trips. Gas mileage was great, as I averaged over 39 mpg.
Dec 26 2016
Easy and Nice Vehicle.
Pros: High quality, clean vehicle (mini-van rental). Pick-up was easy, friendly staff at the location (non-airport location). The gentleman seemed genuinely concerned that we have a clean, nice vehicle.
Cons: I received a call ahead of time asking me to return a call to confirm the rental...I confirmed it when I rented it and wasn't looking to do more. Also, there was 3/4 of a tank at pick-up, which is how they expect it returned. I just wish it was mandatory that it's a full tank when returned. It makes it much simpler so I don't have to guess "how much to get it to 3/4 tank".
Jan 3 2017
Pros: The free upgrade with in state tags.
Cons: Windshield and exterior were dirty.
Jan 7 2017
The car was not an proper suv
Cons: small car/no options only one car
Aug 6 2016
Pros: Customer service!
Sep 3 2016
Pros: The car was very nice .
Sep 21 2016
Enterprise: The car that won't pick you up
Cons: I rented a car, reservation confirmed, only to have them tell me they could not rent to me when I showed up due to some obscure charge for $114 from 4 years ago. They could not tell me what the charge was, nor let me pay it to get the car. They said their accounting department had to fix it and that they were closed on the weekends (when they do their most business). They made me walk 4 blocks in the pouring rain with my luggage to Avis who did not have any cars to rent. I then had to Uber back to the airport, and pay 3x the original rate from Hertz. On top of all that, Enterprise still billed me for the car I never rented.
Nov 7 2016
Pros: Good vehicle, worked properly and looked nice
Cons: The place where we were supposed to pick up our car closed 30 mins early. This forced us to go to another location - 20 mins away - to pick up the car and also pay AN ADDITIONAL $5 since it was from an airport. It was either pay the $5 or forfeit the rental.
The customer service rep even asked if I was sure if the place was closed. Yes, pitch black office with a locked gate.