Pros: Dollar lured my family in with a low price listed on the internet.
BUT it was only an empty promise as they made us pay nearly twice that amount upon our arrival to pick up our reserved vehicle.
Cons: My family paid in full online prior to my trip.
We received a confirmation of both our payment and reservation.
After arriving in our destination (Costa Rica) Dollar made us pay additional insurance and fees to obtain our car. With our young children in tow and after pleading with them for 2 hours we had to pay the additional money to drive away.
A formal credit discard dispute has been filed.
Stay away from this dishonest company.
Oct 29 2016
Misrepresented on Kayak
Pros: Customer service at Dollar
Cons: Kayak misrepresented the vehicle. I booked a vehicle that could fit 7 with insurance. When I got there I found out the vehicle only seated 5 and the insurance I paid for through Kayak wasn't even basic insurance for this country. Ended up paying 400 more than originally quoted!! Could have saved almost 200 going directly through Dollar.
Jan 9 2018
Pros: No restrictions on where I could go with the car. Air conditioning worked. Offered WiFi device for $5/day, and that worked great.
Cons: Reserved an automatic, but their computer didn’t show it, so I was forced to upgrade. Paid for insurance via Kayak, but told that was no good and that we were required to get additional insurance that cost more than $100. The shuttle to/from airport is slow, and we waited almost an hour to get to the airport after drop off. Car’s brakes stuck and needs new shocks.