Pros: The woman who checked us in was very personable and helpful.
Dec 22 2016
Bargain price, friendly service
Pros: Friendly people, and the price was great. They accommodated a request to swap for a newer model with more tire tread remaining, since we were driving in snow/ice.
Cons: Initial car was a Camry with 35K miles on it. Just not enough tread to safely drive in ice/snow.
Jan 6 2017
Cons: When I went to pickup the car, they changed the agreement from unlimited mileage to only 200miles per day...
Extremely irritating and annoying and undeserved.
Jan 14 2017
Pros: Getting the car was very easy. The counter was in the terminal. The agent upgraded us to the "daily special" was no cost (standard SUV to full size SUV) at no extra cost since our car still had to be cleaned.
Cons: Drop-off procedure was confusing. I pulled into the lot for Dollar and was told that it was for Thrifty. The lot agent was not sure where to drop-off the car. She eventually told me to park it near the office.
Cons: misleading pricing during the up-sell pitch resulting in saying"yes" only to find an increased cost of 12 bucks per day! (not 4)
Only result was the line next to me processed three people/cars in the time it took me (1 person/car) to get my keys!
Oct 19 2016
Pros: The car worked and get us where we were going throughout the trip. The price was great.
Cons: After checking in, I went to the car and discovered the low tire pressure light was on. When I went back in to the counter, the young woman had already left to go home! An airline employee called her, she returned and today me not to worry... she had checked the tire pressure that morning. As it turned out, the tires were fine, but the light stayed on and there was no way to reset it (the button it showed in the owner's manual was non-existent, and the employee had no idea how to help...). I am glad the tire never went flat, but it was a worry to have that list on constantly (this is from past experience with my personal car, which means ^this is serious^ in my personal vehicle!!!!
Pros: The Vail airport location offers super quick in & out compared to flying into Denver. We were quickly greeted and were given a complimentary upgrade. It is so nice to deal with friendly staff - completely unlike our multiple trips to Denver and the understaffed off-site location that we continually encounter there.