10.0 ExcellentMar 3 2021
Staff was friendly and fast.
8.0 ExcellentFeb 17 2021
Staff was great! Really appreciated all their assistance. Pick up and Drop off were easy.We were told 3 days before our trip that there was no vehicle in the size that we needed available. We appreciated their honesty. We received a call the next day that a van became available but someone had smoked in the van and they were trying to air it out for us. The day we picked up our rental, another van had become available, which we were glad to see. However, someone had also smoked in that van too. All the seats were covered in a layer of cigarette ash. We shared with the staff that the new car smelled like smoke and was dirty. They offered to wipe down the seats, but we knew that the smell would not just evaporate with wiping down the seats. We took the van to the car wash and had to pay to have it cleaned. Even the manager at the car wash was surprised because he knows we are not smokers and couldn't believe the smell. We were taking our parents, who are older and more sensitive, on this trip. We had to purchase air fresheners to try and cover up the smell. Our whole trip we had to drive with the heat on full blast (February trip) and the windows open. Our clothes, suitcases, even food tasted like smoke from being in that car. We usually have had great experiences with Enterprise but were super disappointed by this last one.
10.0 ExcellentNov 24 2020
I liked the location and the vehicle I rented was reasonable with gas.The time the vehicle had to be picked up and dropped off could've been better for me. The hours of operation mattered because I had to pick up the vehicle in enough time to reach my destination and return on time.
10.0 ExcellentJun 30 2020
Pickup location was closed by Enterprise due to COVID and kayak did not tell me that the car was at a different location.
2.0 MediocreNov 17 2019
Customer service was very rude
10.0 ExcellentAug 4 2019
Friendly staff and very professionalCar was rinsed and not dried off so there were spots all over it otherwise a totally great experience
10.0 ExcellentApr 22 2017
New van, great rate extremely polte and helpful staff.
10.0 ExcellentOct 28 2016
When I returned the car in Paramus, everything was also quick and easy, and the associates gave excellent customer service. The best part: filling up my tank cost $12. When I returned my car less than full to Hertz, they charged me $10/gallon for the filling -- on TOP of the charge for the actual gas. Never again Hertz. Always Enterprise from now on!!