Pros: New van, great rate extremely polte and helpful staff.
Oct 28 2016
Pros: When I returned the car in Paramus, everything was also quick and easy, and the associates gave excellent customer service. The best part: filling up my tank cost $12. When I returned my car less than full to Hertz, they charged me $10/gallon for the filling -- on TOP of the charge for the actual gas. Never again Hertz. Always Enterprise from now on!!
Cons: Telephones were not answered; kept calling and leaving messages during working hours. They explained later they were busy. One time a man answered and said I am with a customer, I will call back but never did
This happened so many times that I was concerned about what kind of car I'd get or even if Id get a car. I cancelled through the 880 number and went to Enterprise. I paid more but got excellent service