Pros: the accommodation, the service, effectiveness, kindness,
Jan 8 2017
Pros: It was the worst
It was my first and last time to rent a car from Enterprise
Mar 28 2017
Quick and Painless with a Bonus!
Pros: Overall, the process was hassle-free. We showed up and the place was packed (said they had 40+ reservations and people were walking in asking for cars). We had reserved an economy car for the weekend and were still waiting for our car to go through the cleaning bay. After about 15 minutes the manager came over and said they had two convertible mustangs that were ready to go at no extra charge if we wanted one. It was a nice treat on our weekend getaway. Drop off was just as easy and took maybe 10 minutes.
Cons: The car wasn't all that clean. It had been vacuumed out and wiped down but it really needed a detailing. The car had a lot of nooks and crannies that were dirty. After driving for a bit I realized the tire pressure was very low in one tire. I ended up stopping to fill the tire at a gas station; they should have checked the tires before we left. Both relatively minor issues and it's hard to complain when we got a free upgrade.
Pros: The vehicle was a smooth ride with a few unexpected bells and whistles such as a backup camera, lane departure warning, collision warning and sport mode. Both the pick-up and drop-off were rather time efficient and the staff was friendly.
Cons: Before driving the vehicle off the lot I noticed the Maintenance Service Soon warning indicator came on and was told not to worry about it. This was a bit annoying because I had to disregard the warning every time I started the vehicle. On the second day the Low Tire Pressure warning indicator came on. Upon contacting the rental place, I was notified that I could take the vehicle in to have it checked out. If it was determined that the tire could be repaired I would be charged $25. If it was not repairable I would be charged the replacement value. After asking the rental place if I could take care of it myself, I took it to America's Tire in case I did have a flat tire (they fix flats for free). It was determined that all four tires were between 9 to 11 psi below the recommended psi. These two concerns should have been taken care of prior to renting it out so that the customer can enjoy a stress free experience. The rental location was a bit tricky to find (used both Waze and Maps apps) and you can't make a left turn to the place. You have to make a left turn on a traffic light before, turn right into a parking lot and follow it around. Lastly, after returning the vehicle I noticed that the mileage on the receipt had an additional 5,000 of usage which I didn't think much of it since I had unlimited miles but maybe the staff member was going to use it for personal use since the mileage has already been accounted for.
Nov 1 2016
Pros: Don't ever rent from this location!!!!! Unprofessional, lazy, unresponsive.....these guys are schmucks! Overweight potheads
Cons: I will never rent a car from hertz again!
Aug 28 2017
Cons: It showed that drop off would be in Zermatt. But Zermatt doesn't allow cars at all. The drop off was at Tasch and than you take a train into Zermatt. So I had to drop off the car a day early and didn't get a refund for the one day. Also there was a drop off charge, but the office was open.